MIRA INFORM REPORT

 

 

Report Date :

08.06.2007

 

IDENTIFICATION DETAILS

 

Name :

SPANCO TELESYSTEMS AND SOLUTIONS LIMITED

 

 

Registered Office :

B – 22, Krishna Bhuvan, B S Deoshi Marg, Deonar, Mumbai – 400 088, Maharashtra

 

 

Country :

India

 

 

Financials (as on) :

31.03.2006

 

 

Date of Incorporation :

20.03.1984

 

 

Com. Reg. No.:

032422

 

 

CIN No.:

[Company Identification No.]

L65990MH1984PLC032422

 

 

Legal Form :

Public Limited liability company. Company’s shares are listed on stock exchanges.

 

 

Line of Business :

Subject is engaged in telecommunication & IT enabled services.

 

 

RATING & COMMENTS

 

MIRA’s Rating :

A

 

RATING

STATUS

PROPOSED CREDIT LINE

56-70

A

Financial & operational base are regarded healthy. General unfavourable factors will not cause fatal effect. Satisfactory capability for payment of interest and principal sums

Fairly Large

 

Maximum Credit Limit :

USD 5500000

 

 

Status :

Satisfactory

 

 

Payment Behaviour :

Regular

 

 

Litigation :

Clear

 

 

Comments :

Subject is a well-established and reputed company having satisfactory track.  Directors are reported as experience and respectable businessmen.  Trade relations are reported as fair.  Business is active.  Payments are usually correct and as per commitments.

 

The company can be considered normal for business dealings at usual trade terms and conditions.

 

 

LOCATIONS

 

Registered Office :

B – 22, Krishna Bhuvan, B S Deoshi Marg, Deonar, Mumbai – 400 088, Maharashtra, India

Tel. No.:

91-22-67975566

Fax No.:

91-22-67975599

E-Mail :

contact@spancotele.com

Website :

www.spancotele.com

 

 

Branches :

Gurgaon
Plot No: 373, Phase -II, Udyog Vihar,
Gurgaon - 122016,
Tel No: +91 - 124 - 4612 500
Fax No: +91 - 124 - 2450 680
E-mail : delhiadmin@spancotele.com

 

Hyderabad
403, Fairview Plaza,
3-6-386, 4th Floor, Himayathnagar Main Road,
Hyderabad
- 500029
Tel No: 09849643849 / 09849982523
E-mail : sundareshp@spancotele.com / vijayk@spancotele.com
Contact Person: Sundaresh / Vijyakumar Alapati

 

Ahmedabad
29, ONGC Nagar Society,
Near GST Railway Crossing, Ranip,
Ahmedabad - 382 480.
Tel No: +91 (79) - 7522922 / 09898017975
E-mail : jayantb@spancotele.com
Contact: Jayant Biswas

 

United Kingdom
147 - 157, St. John Street
London EC1V 4PY

Tel No: 207 788 7865
Fax No: 870 762 3212
E-mail : contact@respondez.com

Australia/ New Zealand
5/21 Patterson Street
Sandringham, Auckland 1004
Tel No: +64 210 417 164
Fax No: +1   908 561 5321
E-mail : contact@respondez.com

United States of America
33 Wood Avenue South, Suite 600
Iselin, NJ 08830

Tel No: 732 422 7121
Fax No: 201 221 8455
E-mail : contact@respondez.com

17671 Irvine Blvd, Suite 104
Tustin, CA 92780
Tel No: 714 669 0853
Fax No: 714 388 3978
E-mail : contact@respondez.com

 

 

 

DIRECTORS

 

Name :

Mr. Kapil Puri

Designation :

Chairman and Managing Director

Date of Birth/Age :

40 years

Qualification :

Computer Engineer

Experience :

19 years

Date of Appointment :

21.01.2005

 

 

Name :

Mr. Rajesh Chhabria

Designation :

Managing Director

 

 

Name :

Mr. Deepak Bhagchandaney

Designation :

Wholetime Director

 

 

Name :

Mr. Adarsh Bagaria

Designation :

Wholetime Director

 

 

Name :

Mr. Ramesh Sharma

Designation :

Director

 

 

Name :

Mr. Rajkumar Bahri

Designation :

Director

 

 

Name :

Mr. Prakash Desai

Designation :

Director

 

 

Name :

Mr. Paresh Bambolkar

Designation :

Director

Date of Ceasing:

10.08.2006

 

 

Name :

Mr. Deepak Vasdev

Designation :

Additional Director

Date of Appointment:

28.04.2006

 

 

Name :

Major General G K Nischol AVSM, VSM, (Retd.)

Designation :

Additional Director

Date of Appointment:

28.04.2006

 

 

 

KEY EXECUTIVES

 

Name :

Mr. Sanjay Kumar Mutha

Designation :

Company Secretary

 

 

MAJOR SHAREHOLDERS / SHAREHOLDING PATTERN

 

As on 31.03.2007:

Category

Code

Names of Shareholders

No. of Shares

Percentage of Holding

(A)

Shareholding of Promoter and Promoter Group

 

 

1

Indian

 

 

(a)

Individuals / Hindu Undivided Family

6286177

30.44

 

Total (A)

6286177

30.44

 

 

 

 

(B)

Public Shareholding

 

 

1

Institutions

 

 

(a)

Mutual Funds / UTI

719239

3.48

(b)

Financial Institutions Banks

8000

0.04

©

Venture Capital Funds

1094123

5.30

(d)

Foreign Institutional Investors

662828

3.21

 

Sub total (B) (1)

2484190

12.03

 

 

 

 

(B2)

Non – Institutions

 

 

 

Bodies Corporate

 

 

I

Individuals –i  Individual shareholders holding nominal share capital upto Rs. 0.100 million

1986117

9.62

II

ii. Individual shareholders holding nominal share capital in excess of Rs. 0.100 million

965982

4.68

(c )

Any Other Specify

 

 

(c-i)

NRI

84610

0.41

(c-ii)

Clearing Member

66325

0.32

(c-iii)

Trust

133

0.00

(c-iv)

Foreign Corporate Bodies

3081326

14.92

 

Sub total (B) (2)

11879633

57.53

 

 

 

 

 

Total Public Shareholding (B) = (B) (1) + (B) (2)

14363823

69.56

 

 

 

 

 

GRAND TOTAL

20650000

100.00

 

 

BUSINESS DETAILS

 

Line of Business :

Subject is engaged in telecommunication & IT enabled services

 

 

Products :

Item Code No.

85179000

NA

Product Description

Multiplexer

Call Centre

 

 

GENERAL INFORMATION

 

No. of Employees :

 

 

 

Bankers :

v      Bank of India

v      State Bank of India

v      HSBC Limited

 

 

Facilities :

Secured Loans

 

As on 31.03.2006

(Rs. in millions)

From Banks:

Term Loans:

Rupee Loan

Foreign Currency loan

 

Working Capital Loans:

Rupee loan

Foreign currency loan

 

Others:

From finance companies- vehicle loans

Interest accrued and due

Total

 

 

156.677

15.865

 

 

261.191

90.466

 

 

17.946

-

542.145

 

 

 

Banking Relations :

Satisfactory

 

 

Auditors :

 

Name :

RSM and Company

Chartered Accountants

Address :

Mumbai, Maharashtra, India

Contact Person:

Mr. Vilas Y. Rane

Designation:

Partner

 

 

Associates/Subsidiaries:

Global Respondez Services Limited

 

 

CAPITAL STRUCTURE

 

Authorised Capital :

No. of Shares

Type

Value

Amount

27000000

Equity Shares

Rs. 10.00 each

Rs. 270.000

 millions

3000000

Redeemable Preference shares

Rs. 10.00 each

Rs. 30.000 millions

 

Total

 

Rs. 300.000

 millions

 

Issued, Subscribed & Paid-up Capital :

No. of Shares

Type

Value

Amount

15824551

Equity Shares

Rs. 10.00 each

Rs. 158.246

 millions

 

 

 

 

 

 

 

 

 

 

 

 

 

 

FINANCIAL DATA

[all figures are in Rupees Millions]

 

ABRIDGED BALANCE SHEET

 

SOURCES OF FUNDS

 

31.03.2006

31.03.2005

31.03.2004

SHAREHOLDERS FUNDS

 

 

 

1] Share Capital

158.246

169.868

69.800

2] Share Application Money

0.000

0.000

0.000

3] Reserves & Surplus

1229.757

439.058

216.000

4] (Accumulated Losses)

0.000

0.000

0.000

NETWORTH

1388.002

608.927

285.800

LOAN FUNDS

 

 

 

1] Secured Loans

542.144

404.002

207.200

2] Unsecured Loans

0.000

9.200

42.800

TOTAL BORROWING

542.144

413.202

250.000

DEFERRED TAX LIABILITIES

0.630

15.774

0.000

 

 

 

 

TOTAL

1930.776

1037.902

535.800

 

 

 

 

APPLICATION OF FUNDS

 

 

 

 

 

 

 

FIXED ASSETS [Net Block]

374.579

594.989

190.600

Capital work-in-progress

244.500

0.000

17.200

 

 

 

 

INVESTMENT

16.471

16.471

16.500

DEFERREX TAX ASSETS

0.000

0.000

0.000

 

 

 

 

CURRENT ASSETS, LOANS & ADVANCES

 

 

 

 

Inventories

90.628

6.889

62.800

 

Sundry Debtors

958.817

360.365

140.600

 

Cash & Bank Balances

70.946

107.001

17.900

 

Other Current Assets

0.000

0.000

0.000

 

Loans & Advances

669.634

243.931

222.600

Total Current Assets

1790.025

718.186

443.900

Less : CURRENT LIABILITIES & PROVISIONS

 

 

 

 

Current Liabilities

433.702

278.067

120.200

 

Provisions

61.096

13.676

12.200

Total Current Liabilities

494.798

291.743

132.400

Net Current Assets

1295.226

426.443

311.500

 

 

 

 

MISCELLANEOUS EXPENSES

0.000

0.000

0.000

 

 

 

 

TOTAL

1930.776

1037.902

535.800

 

 

 

 

 

 

 

 

 

 

 

 

PROFIT & LOSS ACCOUNT

 

PARTICULARS

 

31.03.2006

31.03.2005

31.03.2004

Sales Turnover

2161.646

1043.783

612.400

Other Income

7.951

3.504

7.100

Increase/ (decrease) in stock

0.658

(55.881)

3.000

Total Income

2170.255

991.406

622.500

 

 

 

 

Profit/(Loss) Before Tax

230.899

123.419

58.800

Provision for Taxation

31.320

26.154

2.400

Profit/(Loss) After Tax

199.579

97.265

61.200

 

 

 

 

Earnings in Foreign Currency :

 

 

 

 

Export Earnings

85.907

84.799

0.000

 

Income from services

418.083

247.080

0.000

Total Earnings

503.990

331.880

0.000

 

 

 

 

Imports :

 

 

 

 

Purchase of Traded Goods

184.235

164.803

0.000

 

Capital Goods

24.692

27.755

0.000

Total Imports

208.927

192.558

0.000

 

 

 

 

Expenditures :

 

 

 

 

Manufacturing Expenses

923.124

306.182

0.000

 

Personnel Cost

441.461

261.365

11.300

 

Administrative Expenses

0.000

0.000

96.700

 

Raw Material Consumed

0.000

0.000

258.500

 

Salaries, Wages, Bonus, etc.

0.000

0.000

114.500

 

Interest and finance charges

70.163

30.559

0.000

 

Power & Fuel

0.000

0.000

1.01

 

Depreciation & Amortization

135.534

70.405

0.000

 

Other Expenditure

369.076

199.476

11.400

Total Expenditure

1939.357

867.988

493.410

 

 

 

SUMMARISED RESULTS

 

PARTICULARS

 

 

 

2007

(Full Year)

Sales Turnover

 

 

4297.300

Other Income

 

 

33.100

Total Income

 

 

4330.400

Total Expenditure

 

 

3662.500

Operating Profit

 

 

667.900

Interest

 

 

100.400

Gross Profit

 

 

567.500

Depreciation

 

 

88.700

Tax

 

 

112.400

Reported PAT

 

 

348.100

Dividend (%)

 

 

0.000

 

 

 

 

 

 

 

KEY RATIOS

 

PARTICULARS

 

 

31.03.2006

31.03.2005

31.03.2004

PAT / Total Income

(%)

9.20

9.81

9.83

Net Profit Margin

(PBT/Sales)

(%)

10.68

11.82

9.60

Return on Total Assets

(PBT/Total Assets}

(%)

10.68

9.40

9.27

Return on Investment (ROI)

(PBT/Networth)

 

0.17

0.20

0.21

Debt Equity Ratio

(Total Liability/Networth)

 

0.75

1.16

1.34

Current Ratio

(Current Asset/Current Liability)

 

3.62

2.46

3.35

Long Term Debt-Equity Ratio

 

0.24

0.50

0.39

TURNOVER RATIOS

 

 

 

 

Fixed Assets

 

3.33

2.11

2.73

Inventory

 

44.34

29.95

9.99

Debtors

 

3.28

4.17

3.91

Interest Cover Ratio

 

4.29

5.03

4.52

Operating Profit Margin  

(%)

20.20

21.48

19.60

Profit Before Interest and Tax Margin

(%)

13.93

14.73

12.33

Cash Profit Margin

(%)

15.50

16.05

17.26

Adjusted Net Profit Margin

(%)

9.23

9.30

9.99

 

 

STOCK PRICES

 

Face Value

Rs. 10.00

High

Rs. 275.00

Low

Rs. 255.10

 

 

LOCAL AGENCY FURTHER INFORMATION

 

Scheme of Arrangement for Demerger of Sparsh, the Domestic Call Centre of the Company into Intelenet BPO Services Limited.

 

The Board of Directors in its meeting held on March 2, 2006 and the Members of the Company at its Court Convened Extra- Ordinary General Meeting held on June 6, 2006 have approved a Scheme of Arrangement under Sections 391 to 393 of the Companies Act, 1956 (the said "Scheme") for demerger of its Domestic Call Centre Division (SPARSH) into Intelenet BPO Services Ltd. (IBSL), a subsidiary of Intelenet Global Services

Private Limited (HDFC - Barclays Joint Venture) on a going concern basis. The Appointed Date for the Demerger is January 1, 2006. .Hon'ble High Court of Mumbai has approved the said Scheme vide it's order dated August 4, 2006 and the said Scheme became effective upon filing of the said order with Registrar of Companies, Maharashtra, Mumbai on August 29, 2006 Pursuant to the said Scheme, every equity shareholder of the

Company shall be allotted 1 (One) fully paid up equity share of Rs. 10/- each in IBSL for every 3 (Three) fully paid up equity shares of Rs. 107- each held in the Company on September 29, 2006 being the book closure date for the said purpose; and consequent to the said Scheme, the Equity share capital of the Company shall be reduced from 23,736,826 shares of Rs. 107- each aggregating to Rs 2373.682 millions- to 15.824,551 shares of Rs. 10/- each aggregating to Rs. 1582.455 millions.

 

 

 

 

 

Management's discussion and analysis Introduction

 

The roots of the Indian telecommunication industry can he traced to the early 1990s, when with the first wave of

liberalization, the government looked seriously at opening up the telecom market for private players (in collaboration with even Foreign players). Prior to 1990s the telecom market and scenario in general was dominated by Government owned PSUs like BSNL, MTNL, and VSNL. These Incumbent Local Exchange Carriers (ILECs) were enjoying the monopoly situation till such time the competing local exchange carriers

(CLECs) started showing up as a result of liberalization. Post the advent of CLECs in 1993-94, the market saw a period of uncertainity as all the new players in the market drew out detailed plans for putting in heavy investments and then waiting for customer acquisition cycle fro the revenues to pour in. The times were uncertain and questions were being raised whether returns could be generated from the high capital cost incurred for commissioning the assets. The period of 2003-2004 vindicated these investments as the Indian telecom industry reached a level of maturity or critical mass, so as to say, through attracting a sizeable subscriber base. This was aided by a decline in tariffs with the subsequent effect of further enhancement of customer base. For instance,

in the mobile telephony space, the subscriber base exploded from around 1.90 million in 2000 to over 60 million in 2005.

 

The last couple of years have seen the service provider market climbing the upward curve on the growth graph. Fresh investments are being provisioned in mobility as well as broadband markets to address the increase in the subscriber base, cater to newer applications and demands of educated customers and revamping the old obsolete technology with a newer one. Going forward, the potential of the Indian telecommunications industry is evident in the fact that India has a tele-density of around 10 per cent. Moreover, Gartner has projected the Indian

cellular services market will be worth US$24 billion by the end of 2009 (recording a compounded annual growth rate (CAGR) of 35.6 per cent over the period) and accounting for 11 percent of the overall Asia Pacific and Japanese markets by 2009.

 

Subject is an attractive proxy of the growth emerging out of the telecommunications space. Being present for over a decade, the Company has amassed a vast and rich experience in offering cutting-edge technology products and business enhancing services. Subject has enlisted a number of business enhancing customers, comprising both ILECs and CLECs customers.

 

Telecommunications integration

 

The Indian telecommunications market is primarily segmented across product manufacturers, systems integrators

and service providers. Product manufacturing is largely restricted to global corporations and Millions since it requires strong capabilities on both the technology and manufacturing front as well as necessitates regular and large investments in research and development among other activities. Telecommunication service providers include incumbent local exchange carriers (ILEC) including VSNL, BSNL and MTNL and competing local exchange carriers (CLEC) like Bharti Televentures, Hutch, Tata Teleservices and Reliance Indocom among others. Currently, investments in the telecommunications sector comprise those in:

 

• Network augmentation

• Fresh network creation

• Newer product, services and applications development (including Wi-MAX and 3G among others)

 

With a view to achieving these objectives, a number of players in the telecom space have allocated large investments. For instance, BSNL intends to add a rough 60 million subscribers to its existing base at a capital cost of over Rs 200000.000 millions Bharti Televentures intends to augment/ create network to absorb an incremental 60 million subscribers at a cost of over Rs 100000.000 millions in all, huge investments are expected to flow into the Indian telecom sector over the next couple of years. Subject provides cutting-edge solutions and technology-rich products in the domains of telecom networking and systems integration. Besides catering to the carrier requirements of setting up access networks on fibre, copper and the wireless media, the Company has created business-enhancing alliances with leading communication behemoths including Nortel Networks, Airspan, Hewlett Packard and IBM among others.

 

This helps in the leverage of product-service offering to provide the best communications infrastructure solutions to customers. The Company is actively involved in various major network infrastructure projects with the Defence, PSUs, utilities, enterprises and other renowned institutions in the country among others.

 

International call centre – Respondez

 

The global business process outsourcing (BPO) industry is estimated at US$ 180 billion and is registering a compounded annual growth rate (CAGR) of between 8-10 per cent per annum. Exports of Indian IT and IT-enabled services (ITeS) continued to record a growth rate of over 30 per cent to touch $23.6 billion in 2005-06, according to industry association

 

Nasscom

 

Though the projected growth in exports for the year 2006-07 will continue to outstrip the growth in the domestic market, the industry is expected to meet its target to be a $60 billion industry by 2010. Of the total exports in 2005-06, the exports of the business process outsourcing (BPO) industry grew 37 per cent to $6.3 billion. This growth is intended to sustain across the foreseeable future on account of the following:

 

• The continuing need of organizations operating on a global platform to infuse efficiencies across the business                                           

  

The emerging need of organizations to focus on their core business activity while contracting out the 'outsource able' non-core processes to those better placed to carry out the activity.

 

• The attractive diversification of revenue streams and supplier bases to different countries, hence providing an

Effective hedge against geopolitical changes.

 

• The globalization of services enables the creation of new businesses and revenue streams, while outsourcing affords better customer service and streamlining of the supply chain. With a view to capitalizing emerging opportunities, Subejct commissioned Respondez, a 730 seat world-class customer contact centre located in Mumbai. Respondez services clients located in the United States and the United Kingdom across the telecom, financial services, retail, hospitality, entertainment and utility verticals.

 

Segment-wise performance

 

1. Telecommunications integration

 

During the year under review, subject’s telecommunications segment recorded a whooping revenue growth of 141.06 per cent revenue to reach Rs.1338.45 millions as compared to Rs. 555.24 millions in 2004-05.

 

2. BPO services

 

The Company' BPO services has also achieved a significant growth in revenue - 68.50 per cent over 2004-05 to reach Rs. 823.20 millions.

 

Reserves and surplus

 

The Company's reserves and surplus increased to Rs 1229.76 millions as on 31 March 2006 as compared to Rs 439.06 millions as at 31 March 2005, primarily due to an increase in the securities premium account by Rs 544.10 millions from the fresh issue of equity shares on preferential basis. As a result, the Company's net worth increased to Rs 1388 millions as on 31 March 2006 from Rs 608.93 millions as on 31 March 2005. There were no revaluation reserves on the Company's books during the 2005-06.

 

Secured loans

 

During the year under review, the Company has undertaken capacity and business expansion across its telecom divisions and BPO services. This has resulted in the higher need for term loans as well as funds to finance working capital requirements. As a result, the Company's secured loans increased from Rs 404 millions as on 31 March 2005 to Rs. 542.14 millions as on 31 March, 2006.

 

 

 

Unsecured loans

 

During the year under review, the Company has repaid its unsecured loans and as at 31 March, 2006, the same stood NIL as compared to Rs. 9.20 millions as on 31 March 2005.

 

Sundry debtors

 

Growth in the business along with the long receivables cycle of the telecom systems integration business caused the Company's sundry debtors to increase to Rs. 958.82 millions as on 31 March 2006 from Rs. 360.37 millions as on 31 March 2005 and the Company's debts outstanding for a period exceeding six months was Rs 120.50 millions as on 31 March 2006 as compared to Rs. 14.66 millions as on 31 March 2005.

 

Opportunities and threats

 

1. Telecommunications integration

 

With increasing stabilization and maturity of the Indian telecom market, players in the sector have lined up aggressive investments to the tune of Rs 1,0000.000 millions to augment networks; build new networks and roll out new products, services and applications. The strengthening focus of telecom service providers to bring a larger number of people into the mobile fold along with the focus on increasing tele-density especially across the rural areas will demand the setting up of telecommunications infrastructure. Modernization of the existing infrastructure will also be the norm with the growing bandwidth accommodating newer applications including video

Conferencing, video-on-demand, IPTV, Wi-MAX and content delivery across networks. Moreover with the Central Government's strong focus on infrastructure creation to support the e-governance for a robust economic development in the country, the infrastructure sector is allocated increasing funds.

 

Ramping up of capacities at existing airports along with the creation of Greenfield airports will require significant

Communications network creation. Moreover with a view to providing increasing citizen benefits, SWAN and other

E-governance projects have been implemented Or'are in the pipeline, which will create ample opportunities in

networking applications. Significant investments have also been earmarked by the Indian Defence for setting up inter-geography networks along with the focus of the Indian Railways in creating better communications networks and infrastructure. This is set to create growing business opportunities for turnkey solutions providers like Spanco.

 

2. International call centre – Respondez

 

The global IT and ITeS spending for the year 2005 was to the tune of $1479 billions. The Indian IT-ITES industry

Continues to scale double digit growth and is expected to exceed $36 billions in year 2005-06, of which almost $ 23 billions

are from exports (Nasscom). The IT and ITES export revenues have grown by a faster clip over last few years.

Even as recently as 2000-01, IT and ITeS exports were as less as $6.2 billions. This has surged since then to $13.3 billions in 2003 and almost $23.9 billions in 2006. Interestingly, whereas in year 2000, offshore services contributed to over 43 per cent of revenues, this has increased to almost 71 per cent of revenues in 2006. Taking a conservative view, Nasscom has projected exports of IT and ITES to grow by around 30 per to $29-31 billion cent in 2006. For 2006-07, Nasscom has estimated that BPO exports will touch $8-8.5 billion.

 

Having established a strong presence in the BPO space, India looks at climbing the value chain with KPO (knowledge process outsourcing). As such, the estimated size of the Indian KPO market is expected to balloon from $0.67 billion in 2003-04 to $12 billion in 2010-11, constituting nearly 70 per cent of the global KPO pie during

the period (Source: Nasscom Strategic Review, 2005).

 

Risks and concerns

 

1. Telecommunications integration

 

The Indian telecommunications industry is highly regulated. Any adverse government regulations might

harm the prospects of the Company. Internally, Subject is faced with the challenge of competition with customers

looking at vendors with robust technological and technical expertise and strong financial resources. To counter this threat, the Company has evolved its capabilities to provide cutting-edge products and solutions and has built strong domain expertise and experience. These act as strong competitive barriers. Moreover, Spaiico's successful

execution of large and complex orders from brand enhancing customers directly leverages its capabilities in

bagging new orders from existing as well as new customers.

 

2. International call centre – Respondez

 

Despite the high-growth of the Indian BPO industry, it suffers certain basic inherent setbacks, enumerated and

explained as under:

 

Attrition: The multi-billion dollar Indian BPO industry faces high attrition rates, estimated between 20 and 40

per cent even as an average individual sticking to the assignment for less than a year. With a view to devising

means to counter this threat, an increasing number of industry players are creating tools to monitor, the performance of employees and then categorizing them into different segments according to their steadfastness

with the Company. This enables a string manpower forecasting and helps create a pipeline of talent. Besides,

companies are also providing a number of different opportunities, perks and incentives to sustain employee

morale.

 

Training needs: At present, a majority of BPO companies provide in-house training for their employees comprising

coaching in English accent and cultural issues for call centre operations and process knowledge for back-office

operations. However in the long-term, the emergence of dedicated training institutes for the delivery of basic training related to the BPO business will be important. This will not only ensure the availability of high-quality

manpower for the industry but will also result in significantly lower training costs for companies.

 

Security threat: The Indian BPO industry lacks an efficient legal machinery to implement and enforce stringent laws relating to policies governing data/cyber security, protection of intellectual property rights, data protection

laws and handling removable computer media such as CDs and floppies. However, according to a Nasscom-

Evalueserve report on the information security environment in India, it is indicated that India is the most stable of offshore locations. This is backed by the fact that only 1,000 companies in the world have attained the highest level of security standard - the British Standard BS7799 - and 10 per cent of these companies are Indian.

 

Outlook

1. Telecommunications integration

 

Liberalization of the Indian economy has proved to be a boon to the Indian telecom sector. Continued growth in

the telecom services industry in general, and the cellular wireless services in particular, have witnessed an increase in telephone connections from 134 million at end-February 2006 to around 225 million by end-2007. But the growth of the telecom sector has been largely centered on cities. Rural penetration has been minimal. But now the scenario is expected to change drastically with private players taking a keen interest in building rural telecommunications infrastructure with an eye to the growing disposal incomes of the rural masses. India is expected to have around 250 million phones by 2007 and the need for communications infrastructure to cater to the growing traffic has generated a plethora of opportunities for solution providers like concern. With the growth in

Information technology e-governance has become the need of the hour for better and people-centric governance and state governments are waking up to the reality. All these augur well for subject, a Company, which has amassed a vast and rich experience in offering cutting-edge technology products and business-enhancing services.

 

2. Internationa] call centre – Respondez

 

India has now become a Mecca for global outsourcing and with India's ability to provide world-class outsourcing

services at low costs more and more multinationals are attracted to India's shores. There is a perceptible transition from a mere cost arbitrage into the delivery of consistent and quality services, which is emerging as the long-term success driver of the industry. Across the foreseeable future Indian players will entrench their positions in various verticals and geographies to offer end-to-end outsourcing services to their global clientele. According to an Assocham study Indians would occupy a leading position in providing services to developed economies of the European Union and others by 2020 as by then it would have a surplus of 47 million professionals in services and IT. Moreover, as the Indian BPO sector penetrates deeper into the worldwide market for process outsourcing, Indian BPO revenues are slated to touch US$ 21 - 24 billion by 2008

 

Fixed Assets

 

v      Leasehold

v      Improvements

v      Guest House

v      Plant and Machinery

v      Computers

v      Furniture and Fixtures

v      Office Equipments

v      Motor Vehicles

v      Goodwill

v      Software

 

An ISO 9000 company engaged in Telecommunication & IT enabled services, which was incorporated under the name of Kadambari Leasing which was later on changed to its present name i.e. subject


 
 A fast growing IT Enabled Services company has its presence in domestic as well as International Market and has its remote facilities in US & UK also. The company has three main segments namely Telecommunication, Call Centre-International & Call-Centre Domestic and is the front runner in call centre industry. 


 
 During the last year the company has grown with a remarkable pace and made its presence felt throughout the country by setting up call centres at Mumbai, Gurgaon, Bangalore, Pune & Kolkata and has also increased its workforce manifold from mere 120 employees in March, 2002 to nearly 1000 in March, 2003. This increase in size has also resulted in topline & bottom-line growth of the company.

  
 
 The company has commissioned a US based subsidiary in 2002-03.Subject ended its Call centres from one unit in August 2002 to five fully operational Call Centres across India towards the close of 2002-03.

Website details attached

 

Subject. is one of the leading telecom systems integration and IT services company in India. From providing telecom integration services to multinationals, Public Sector Units and India's vast defense sector, subject lived to extend its expertise into the dynamic space of Business Process Outsourcing and RFID.

 

 

Awards and Recognitions

  • KPMG has certified subject as a ISO 9001-2000 company.
  • Polycom (UK) Ltd. recognizes subject as the Best Channel Partner for Service Providers market in India for the year 2004.

Company

 

Over the ages, it is information, the access to it and the ability to process it that have dictated change in our world. Also the means to delivering information have played an equally pivotal role.
Telecommunication for one has evolved into an indispensable information delivery tool. From a mere people communication tool, telecom today helps businesses succeed by helping exchange info swiftly and adequately.

And in this Telecom Technology space subject stands tall as one of the most specialized providers of cutting edge business enhancing solutions and services.

Established in 1995 by Mr. Kapil Puri and Mr. Rajesh Chhabria, today subject is one of the leading networking and systems integration Solutions Company in India. From providing telecom integration services to multinational companies, public sector units and India's vast Defense sector, subject has also extended its expertise into the dynamic space of Call Centre and Business Process Outsourcing also.

 

3300 employees strong, subject is spread over nine locations - Mumbai, Pune, Ahmedabad, Gurgaon, Kolkata, Bangalore, Hyderabad, Lucknow and Guwahati.


Internationally, subject has a 100% subsidiary in New Jersey, USA.


The company is accredited with the ISO 9001 - 2000 quality certification for Telecom Integration Services and also listed in the Bombay Stock Exchange.

 

Business Partners and Alliances

 

Subject’s alliances with leading global companies like Alcatel, Nortel, Apropos, DMC Stratex Networks assist the company in its bids for large Indian contracts with oil companies, Indian railways, the Indian defense establishments and other projects. As a result, the company has acquired visible and brand-enhancing clients like ONGC, Indian Railways and BSNL, among others over the years.

 

SPANCO'S PRINCIPAL TECHNOLOGY SUPPLIERS HAVE BEEN DERIVED FROM THE FOLLOWING LEADING COMPANIES:

  • Nortel Networks: Multi service platforms, voice switches, layer 2 and 3 switches
  • Polycom: Videoconferencing and audio conferencing solutions
  • Alcatel: For TDM multiplexing and digital cross connect solutions
  • Verint Systems: Quality monitoring and feedback systems based on actionable intelligence
  • Concerto and Interactive Intelligence: Customer interaction management suite of products
  • DMC Stratex and Aperto: Point-to-point and point-to-multipoint radio solutions in various frequency bands
  • Acterna: Text and measurement solutions
  • Amp, Molex and other Indian manufacturers: For copper and fiber media cables

Nortel Networks

  • Established more than a century ago, Nortel Networks has a tradition of innovation and global leadership in shaping the evolution of communications.
  • Nortel Networks is we're delivering networking and communication services and infrastructure to service providers and enterprises in more than 150 countries.
  • Industry leader. Provides high performance network infrastructure, contact centre and other enterprise solutions to carriers and enterprise customers in more than 150 countries.
  • Delivers scalable, flexible and resilient solutions with a product portfolio which spans packet, optical, wireless and voice technologies, thereby delivering numerous new services and applications, as well as seamless and ubiquitous broadband connectivity
  • Commanded the largest US market share in contact centre solutions in 2002-03.

Concerto

  • Concerto is a proven provider of customer interaction management (CIM) solutions to more than 1,200 businesses worldwide, which enable companies to more effectively manage interactions with customers via voice, email, the Web and fax.
  • Founded in 1981 as a dialer provider, the company has evolved significantly, yet remains exclusively focused on the contact center industry.
  • Concerto enable its diverse customer base across many industries including healthcare, financial services, travel, telecommunications and utilities to provide superior customer service.
  • Leader in the outbound predictive dialing solutions.
  • Provides professional services, software services and managed services.
  • Possesses large number of patents in predictive dialing solutions.
  • Offers state of the art solutions built on the latest predictive dialing technology.

Polycom

 

  • Founded in 1990, Polycom is the only company today delivering end-to-end rich media collaborative applications for voice, video, data and the web from desktop and mobile personal systems to room systems to the network core, enabling people to connect anytime, anyplace and with any device in a virtual experience as natural as being there.
  • In addition to being the worldwide leader in market share for best in class group and personal video systems, video and voice collaboration infrastructures and conference phones, Polycom also has the only solution for delivering Unified Collaborative Communications - the convergence of voice, video, data and web - known as The Polycom Office.
  • The combination of strategic acquisitions and continual product innovation positions Polycom for continuing its market and technology leadership in voice, video, web and data collaboration.
    Headquartered in Pleasanton, Calif., the company employs more than 1,200 people worldwide and has regional offices throughout the U.S., Europe, Latin America and Asia.
  • Polycom's Industry Leadership
    4Creator of over 300 patents in collaborative communications
    4Market leader in video conferencing systems - ViewStation®, iPowerTM and ViaVideoTM
    4Market leader in voice conferencing endpoints - SoundStation®
    4Market leader in video management systems - Global Management SystemTM
    4Market leader in video network infrastructure systems - MGC-100TM
    4Market leader in voice conferencing - OCI, Redivoice

Verint

 

  • Verint Systems Inc. is a leading provider of analytic software solutions for communications interception, digital video security and surveillance, and enterprise business intelligence.
  • Verint solutions transform raw voice, video, and data into actionable intelligence and mission-critical analysis to enhance security and increase enterprise profitability.
  • Verint actionable intelligence solutions empower more than 1,000 organizations in 50 countries.
  • Verint's innovative product architecture enables us to deliver solutions that scale to the size and growth of our customers' organizations. Built on open systems using industry standards, our solutions are designed to integrated seamlessly with existing IT infrastructures, leveraging our customers' investments and reducing total cost of ownership.

DMC Stratex Networks

  • An industry leader in the development, manufacture and marketing of microwave radio solutions for point-to-point applications in licensed frequency bands, enabling the development of complex communications networks worldwide.
  • Achieved international recognition for quality, innovation and technical superiority in delivering wireless transmission systems for the transport of data, voice and video communication systems.
  • Enjoying 18 years of experience in specialized wireless solutions. Built a global customer base spanning a wide variety of applications and geographic locations. Deployed more than 200,000 systems in over 95 countries. One of the largest installed bases in the industry.
  • Has more than 200 active accounts, including Mobile Cellular service providers, public and private fixed network operators, including (among others): Cingular, Sprint (United States), Telcel (Mexico), Embratel (Brazil), France Telecom/Orange (Europe), Firstmark (France), Centertel (Poland), Panafon (Greece), MTN (Africa), Orascom (MEA), China Unicom, and China Mobile (China).

 

 

 

Alcatel

  • Designs, develops and builds innovative and competitive communications network.
  • Provides end-to-end communications solutions, enabling carriers, service providers and enterprises to deliver any type of content (voice, data and multimedia) to any kind of customer anywhere in the world.
  • Provides best-of-breed bandwidth management solutions and primary data multiplexing products.
  • Leveraging its long-term leadership in telecommunications network equipment as well as its expertise in applications and network services, Alcatel enables its customers to focus on optimizing their service offerings and revenue streams

CMT REPORT (Corruption, Money Laundering & Terrorism]

 

The Public Notice information has been collected from various sources including but not limited to: The Courts, India Prisons Service, Interpol, etc.

 

1]         INFORMATION ON DESIGNATED PARTY

No records exist designating subject or any of its beneficial owners, controlling shareholders or senior officers as terrorist or terrorist organization or whom notice had been received that all financial transactions involving their assets have been blocked or convicted, found guilty or against whom a judgement or order had been entered in a proceedings for violating money-laundering, anti-corruption or bribery or international economic or anti-terrorism sanction laws or whose assets were seized, blocked, frozen or ordered forfeited for violation of money laundering or international anti-terrorism laws.

 

2]         Court Declaration :

No records exist to suggest that subject is or was the subject of any formal or informal allegations, prosecutions or other official proceeding for making any prohibited payments or other improper payments to government officials for engaging in prohibited transactions or with designated parties.

 

3]         Asset Declaration :

No records exist to suggest that the property or assets of the subject are derived from criminal conduct or a prohibited transaction.

 

4]         Record on Financial Crime :

            Charges or conviction registered against subject:                                                  None

 

5]         Records on Violation of Anti-Corruption Laws :

            Charges or investigation registered against subject:                                                          None

 

6]         Records on Int’l Anti-Money Laundering Laws/Standards :

            Charges or investigation registered against subject:                                                          None

 

7]         Criminal Records

No available information exist that suggest that subject or any of its principals have been formally charged or convicted by a competent governmental authority for any financial crime or under any formal investigation by a competent government authority for any violation of anti-corruption laws or international anti-money laundering laws or standard.

 

8]         Affiliation with Government :

No record exists to suggest that any director or indirect owners, controlling shareholders, director, officer or employee of the company is a government official or a family member or close business associate of a Government official.

 

9]         Compensation Package :

Our market survey revealed that the amount of compensation sought by the subject is fair and reasonable and comparable to compensation paid to others for similar services.

 

10]        Press Report :

            No press reports / filings exists on the subject.

 

 

CORPORATE GOVERNANCE

 

MIRA INFORM as part of its Due Diligence do provide comments on Corporate Governance to identify management and governance. These factors often have been predictive and in some cases have created vulnerabilities to credit deterioration.

 

Our Governance Assessment focuses principally on the interactions between a company’s management, its Board of Directors, Shareholders and other financial stakeholders.

 

 

CONTRAVENTION

 

Subject is not known to have contravened any existing local laws, regulations or policies that prohibit, restrict or otherwise affect the terms and conditions that could be included in the agreement with the subject.

 

 

FOREIGN EXCHANGE RATES

 

Currency

Unit

Indian Rupees

US Dollar

1

Rs. 40.91

UK Pound

1

Rs. 80.46

Euro

1

Rs. 54.60

 

 

SCORE & RATING EXPLANATIONS

 

SCORE FACTORS

 

RANGE

POINTS

HISTORY

1~10

6

PAID-UP CAPITAL

1~10

6

OPERATING SCALE

1~10

7

FINANCIAL CONDITION

 

 

--BUSINESS SCALE

1~10

9

--PROFITABILIRY

1~10

5

--LIQUIDITY

1~10

7

--LEVERAGE

1~10

7

--RESERVES

1~10

7

--CREDIT LINES

1~10

6

--MARGINS

-5~5

--

DEMERIT POINTS

 

 

--BANK CHARGES

YES/NO

YES

--LITIGATION

YES/NO

NO

--OTHER ADVERSE INFORMATION

YES/NO

NO

MERIT POINTS

 

 

--SOLE DISTRIBUTORSHIP

YES/NO

NO

--EXPORT ACTIVITIES

YES/NO

YES

--AFFILIATION

YES/NO

YES

--LISTED

YES/NO

YES

--OTHER MERIT FACTORS

YES/NO

YES

TOTAL

 

60

 

This score serves as a reference to assess SC’s credit risk and to set the amount of credit to be extended. It is calculated from a composite of weighted scores obtained from each of the major sections of this report. The assessed factors and their relative weights (as indicated through %) are as follows:

 

Financial condition (40%)            Ownership background (20%)                 Payment record (10%)

Credit history (10%)                    Market trend (10%)                                Operational size (10%)

 


 

RATING EXPLANATIONS

 

RATING

STATUS

 

 

PROPOSED CREDIT LINE

>86

Aaa

Possesses an extremely sound financial base with the strongest capability for timely payment of interest and principal sums

 

Unlimited

71-85

Aa

Possesses adequate working capital. No caution needed for credit transaction. It has above average (strong) capability for payment of interest and principal sums

 

Large

56-70

A

Financial & operational base are regarded healthy. General unfavourable factors will not cause fatal effect. Satisfactory capability for payment of interest and principal sums

 

Fairly Large

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

 

Satisfactory

26-40

B

Unfavourable & favourable factors carry similar weight in credit consideration. Capability to overcome financial difficulties seems comparatively below average/normal.

 

Small

11-25

Ca

Adverse factors are apparent. Repayment of interest and principal sums in default or expected to be in default upon maturity

 

Limited with full security

<10

C

Absolute credit risk exists. Caution needed to be exercised

 

 

Credit not recommended

NR

In view of the lack of information, we have no basis upon which to recommend credit dealings

No Rating

 

 

 

PRIVATE & CONFIDENTIAL : This information is provided to you at your request, you having employed MIPL for such purpose. You will use the information as aid only in determining the propriety of giving credit and generally as an aid to your business and for no other purpose. You will hold the information in strict confidence, and shall not reveal it or make it known to the subject persons, firms or corporations or to any other. MIPL does not warrant the correctness of the information as you hold it free of any liability whatsoever. You will be liable to and indemnify MIPL for any loss, damage or expense, occasioned by your breach or non observance of any one, or more of these conditions