MIRA INFORM REPORT

 

 

Report Date :

29.04.2011

 

IDENTIFICATION DETAILS

 

Name :

SPANCO LIMITED

 

 

Formerly Known As :

SPANCO TELESYSTEMS AND SOLUTIONS LIMITED

 

 

Registered Office :

B – 22, Krishna Bhuvan, B S Deoshi Marg, Deonar, Mumbai – 400088, Maharashtra

 

 

Country :

India

 

 

Financials (as on) :

31.03.2010

 

 

Date of Incorporation :

20.03.1984

 

 

Com. Reg. No.:

11-32422

 

 

CIN No.:

[Company Identification No.]

L65990MH1984PLC032422

 

 

Legal Form :

A Public Limited Liability Company.

Company’s Shares are Listed on the Stock Exchanges.

 

 

Line of Business :

Providing Telecommunication and IT Enabled Services.

 

 

RATING & COMMENTS

 

MIRA’s Rating :

Ba (49)

 

RATING

STATUS

PROPOSED CREDIT LINE

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

Satisfactory

 

Maximum Credit Limit :

USD 18000000

 

 

Status :

Satisfactory

 

 

Payment Behaviour :

Slow

 

 

Litigation :

Clear

 

 

Comments :

Company is well established and reputed is concern business. Directors are well experiences, qualified and respected businessman. Company satisfies and meets the norms required for business.

 

Company is capable to carry normal size business with terms and conditions.

 

Payments reported slow but correct. Company can overcome the financial crisis. Business is active.

 

NOTES:

 

Any query related to this report can be made on e-mail: infodept@mirainform.com while quoting report number, name and date.

 

ECGC Country Risk Classification List – April 1, 2010

 

Country Name

Previous Rating

(31.12.2009)

Current Rating

(01.04.2010)

India

A1

A1

 

Risk Category

ECGC Classification

Insignificant

 

A1

Low

 

A2

Moderate

 

B1

High

 

B2

Very High

 

C1

Restricted

 

C2

Off-credit

 

D

 

 

LOCATIONS

 

Registered Office :

B – 22, Krishna Bhuvan, B S Deoshi Marg, Deonar, Mumbai – 400088, Maharashtra, India

Tel. No.:

91-22-67975566/ 25557201

Fax No.:

91-22-67975599

E-Mail :

contact@spancotele.com

cs@spancotele.com

Website :

www.spancotele.com

 

 

Corporate Office :

A/501, Bezzola Complex, Opposite Suman Nagar, Sion-Trombay Road, Chembur, Mumbai – 400071, Maharashtra, India

 

 

Branches :

101-10 Level 1, First Floor, Somdutt Chambers 1, Bhikaji Cama Place, New Delhi – 110066, Delhi, India

Tel. No.: 91-11-26196208/9810162469

 

Also Located At:

 

  • Gurgaon
  • Mumbai
  • Hyderabad 
  • Ahmedabad 
  • United Kingdom
  • Australia/ New Zealand
  • United States of America

 

 

DIRECTORS

 

As On 31.03.2010

 

Name :

Mr. Kapil Puri

Designation :

Chairman and Managing Director

Qualification :

Computer Engineer

Date of Appointment :

21.01.2005

 

 

Name :

Mr. Rajesh Chhabria

Designation :

Managing Director

 

 

Name :

Mr. Deepak Bhagchandaney

Designation :

Whole Time Director

Qualification :

Electronic and Telecommunications Engineering Masters degree in Marketing

Date of Appointment :

15.05.2002

 

 

Name :

Mr. Adarsh Bagaria

Designation :

Wholetime Director

Qualification :

Bachelor of Commerce

Date of Appointment :

21.01.2005

 

 

Name :

Mr. Ramesh Sharma

Designation :

Director (resigned w.e.f 01.08.2009)

 

 

Name :

Mr. Rajkumar Bahri [Up to May 3, 2007]

Designation :

Director

 

 

Name :

Mr. Prakash Desai

Designation :

Director

 

 

Name :

Mr. Paresh Bambolkar

Designation :

Director

Date of Ceasing:

10.08.2006

 

 

Name :

Mr. Deepak Vasdev

Designation :

Additional Director (reginged w.e.f 07.10.2009)

Date of Appointment:

28.04.2006

 

 

Name :

Major General G K Nischol AVSM, VSM, (Retd.)

Designation :

Additional Director

Date of Appointment:

28.04.2006

 

 

Name :

Mr. Sanjay Kukreja

Designation :

Director

 

 

Name :

Mr. Ketan Chokshi

Designation :

Director (resigned w.e.f 30.04.2010)

 

 

Name :

Mr. Sunil Sarin

Designation :

Director

 

 

Name :

Mr. Subroto Chaudhury

Designation :

Director

 

 

Name :

Mr. Vijay Kumar Gupta

Designation :

Director

 

 

KEY EXECUTIVES

 

Name :

Mr. Amit Kumar Gupta

Designation :

Company Secretary

 

 

Name :

Mr. Prem Iyer

Designation :

Company Secretary

 

 

Name :

Mr. Sanjay Kumar Mutha

Designation :

Company Secretary

Date of Appointment :

15.05.2007

 

 

Name :

Mr. Ravi Bhatnagar

Designation :

Senior Vice President (Corporate)

 

 

Name :

Mr. Hemant Sethi

Designation :

Vice President

 

 

Name :

Mr. P. P. Singhal

Designation :

CEO (Network Infrastructure)

 

 

Name :

Mr. Anil Wadhwa

Designation :

Chief Operating Officer

 

 

Name :

Mr. Rajesh Duggal

Designation :

Senior Vice President

 

 

Name :

Mr. Monojit Samadar

Designation :

Vice President – IT Information Security

 

 

Name :

Mr. S. C. Chugh

Designation :

Vice President

 

 

Name :

Mr. Vidur Sehgal

Designation :

CEO (Government and Power)

 

 

Name :

Mr. Rajiv Aggarwal

Designation :

CEO (E-Governance)

 

 

Name :

Mr. Parag Kasture

Designation :

President – Services (Service Provider)

 

 

Name :

Mr. Partho Mullick

Designation :

Senior Vice President (Transport, Security and Surveillance)

 

 

Name :

Mr. Kamal Maheshwari

Designation :

Senior Vice President – Power (Distribution Franchisee)

 

 

Name :

Mr. Praveen Kumar

Designation :

CEO – Spance BPO

 

 

Name :

Mr. Anil Wadhwa

Designation :

CEO and Executive Director

 

 

Name :

Mr. Tejinder Singh Bhatia

Designation :

Director and CEO

 

 

Name :

Mr. Kaustubh Dhavse

Designation :

Vice President and Head of (Business strategy – Spanco Group)

 

 

MAJOR SHAREHOLDERS / SHAREHOLDING PATTERN

 

AS ON 31.12.2010

 

Names of Shareholders

No. of Shares

Percentage of Holding

(A) Shareholding of Promoter and Promoter Group

 

 

(1) Indian

 

 

Individuals / Hindu Undivided Family

10666685

38.01

 

 

 

(2) Foreign

 

 

 

 

 

(B) Public Shareholding

 

 

(1) Institutions

 

 

Financial Institutions / Banks

939328

3.35

Foreign Institutional Investors

1696751

6.05

Foreign Venture Capital Investors

5586326

19.90

 

 

 

(2) Non-Institutions

 

 

Bodies Corporate

3829939

13.65

 

 

 

Individuals

 

 

Individual shareholders holding nominal share capital up to Rs. 0.100 million

2072657

7.39

Individual shareholders holding nominal share capital in excess of Rs. 0.100 million

1905604

6.79

 

 

 

Any Others (Specify)

 

 

Non Resident Indians

188620

0.67

Clearing Members

84967

0.30

Trusts

1094123

3.90

 

 

 

Total

28065000

100.00

 

 

BUSINESS DETAILS

 

Line of Business :

Providing Telecommunication and IT Enabled Services.

 

 

Products :

Item Code No.

85179000/85176270

NA

NA

Product Description

Multiplexer

Call Centre

Networking Equipment

 

 

GENERAL INFORMATION

 

No. of Employees :

Around 8000

 

 

Bankers :

v      Bank of India

v      State Bank of India

v      HSBC Limited

v      ABN Amro

v      Barclays Bank

v      Centurion Bank of Punjab

v      Citi Bank

v      Deustche Bank

v      Exim Bank

v      HDFC Bank

v      ICICI Bank

v      IndusInd Bank

v      Karur Vysya Bank

v      Standard Chartered Bank

v      State Bank of Hyderabad

v      State Bank of Indore

v       Yes Bank

v       DBS Bank

v       Bank of Baroda

v       Lakshmi Vilas Bank

v       Punjab National Bank

v       State Bank of India

v       State Bank of Mysore

 

 

Facilities :

Secured Loans

31.03.2010

(Rs. IN Millions)

 

 

Redeemable Non Convertible Debentures

200,000 (RY. 500,000) Debentures of Rs. 1 ,000 /- each (RY. Rs.1 ,000 /- each)

20 (RY. 20) Debentures of Rs. 1 ,000,000 /- each (RY. Rs. 1 ,000,000 /- each)

200 (RY. 200) Debentures of Rs. 1 ,000,000 /- each (RY. Rs. 1 ,000,000 /- each)

700 (RY. 700) Debentures of Rs. 1,000,000 /- each (RY. Rs. 1,000,000 /- each)

1120.000

Term Loans:

 

From Banks

 

Rupee loan

961.832

Foreign currency loan

176.805

From Others

56.997

Vehicle Loan

6.298

Working capital loans:

 

Rupee loan

3472.897

Foreign currency loan

70.311

Total

5865.140

 

Unsecured Loans

31.03.2010

(Rs. IN Millions)

 

 

Short Term Loan from Banks

138.242

Finance Lease Obligation

Repayable within one year Rs. 224.605 millions (PY. Rs. 126.170 millions

Personal Guarantee given by a Director of the Company Rs. 138.242 millions (PY. Rs. 100.000 millions

415.574

Total

553.816

 

 

 

Banking Relations :

--

 

 

Auditors :

 

Name :

RSM and Company

Chartered Accountants

Address :

Mumbai, Maharashtra, India

 

 

Name :

S. R. Batliboi and Company

Chartered Accountant

 

 

Joint Venture:

v       Bharat BPO Services Limited

v       Spanco Limited, Dubai UAE

v       Spanco Golden Key Solutions LLC

v       Spanco Golden Key Solutions WLL

 

 

Associates :

v       Global Respondez Services Limited

v       Percept Trading Private Limited

v       Respondez UK Limited

v       Steady Growth Properties Private Limited

 

 

Subsidiaries:

v       Spanco BPO Ventures Limited

v       Spanco BPO Services Limited *

v       Spanco Respondez BPO Private Limited

v       Spanco Europe Limited, U.K.

v       Spanco Limited, Dubai U.A.E.

v       Spanco (S) Pte. Limited, Singapore

v       Global Respondez Inc., U.S.A.

v       Spanco Global Solutions Private Limited

v       Spanco Great IT Private Limited

v       Skandsoft Technologies Private Limited

v       Spanco Holdings Inc.,U.S.A.

v       Spanco Infratel Private Limited

v       Spanco IT Infrastructure Private Limited

v       New Delhi Teletech Private Limited

v       Spanco CSC Limited (formerly known as New Delhi Tele-Ventures Limited)

v       Spanco International Pte. Limited, Singapore (upto 30.03.2010)

v       Spanco Respondez Services Limited (upto 30.03.2010)

v       Spanco (Mauritius) Limited (Upto 30.06.2009)

 

 

CAPITAL STRUCTURE

 

As On 31.03.2010

 

Authorised Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

47000000

Equity Shares

Rs.10/- each

Rs.470.000 Millions

3000000

Redeemable Preference shares

Rs.10/- each

Rs.30.000 Millions

 

 

 

 

 

Total

 

Rs.500.000 millions

 

 

Issued, Subscribed & Paid-up Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

28065000

Equity Shares

Rs.10/- each

Rs.280.650 Millions

 

 

 

 

 

 


 

FINANCIAL DATA

[all figures are in Rupees Millions]

 

ABRIDGED BALANCE SHEET

 

SOURCES OF FUNDS

 

31.03.2010

31.03.2009

31.03.2008

SHAREHOLDERS FUNDS

 

 

 

1] Share Capital

280.650

206.500

206.500

2] Share Application Money

0.000

0.000

60.587

3] Reserves & Surplus

4195.731

3067.605

2830.137

4] (Accumulated Losses)

0.000

0.000

0.000

NETWORTH

4476.381

3274.105

3097.224

LOAN FUNDS

 

 

 

1] Secured Loans

5865.140

5608.657

3164.950

2] Unsecured Loans

553.816

370.304

600.877

TOTAL BORROWING

6418.956

5978.961

3765.827

DEFERRED TAX LIABILITIES

39.629

0.000

13.649

 

 

 

 

TOTAL

10934.966

9253.066

6876.700

 

 

 

 

APPLICATION OF FUNDS

 

 

 

 

 

 

 

FIXED ASSETS [Net Block]

1622.161

986.118

391.458

Capital work-in-progress

1472.901

1004.608

582.629

 

 

 

 

INVESTMENT

1018.838

1154.591

782.334

FOREIGN CURRENCY MONETARY ITEM TRANSLATION DIFFERENCE ACCOUNT

(0.443)

65.244

 

DEFERREX TAX ASSETS

0.000

24.512

0.000

 

 

 

 

CURRENT ASSETS, LOANS & ADVANCES

 

 

 

 

Inventories

1905.183
706.001
449.741

 

Sundry Debtors

6159.330
4707.565
3385.262

 

Cash & Bank Balances

552.573
462.958
471.019

 

Other Current Assets

555.097
390.799
15.500

 

Loans & Advances

4862.436
4031.462
2638.604

Total Current Assets

14034.619
10298.785
6960.126

Less : CURRENT LIABILITIES & PROVISIONS

 
 
 

 

Sundry Creditors

3911.397
1639.380

 

Other Current Liabilities

3227.528
2613.828
1783.500

 

Provisions

74.185
27.584
56.347

Total Current Liabilities

7213.110
4280.792
1839.847

Net Current Assets

6821.509
6017.993
5120.279

 

 

 

 

MISCELLANEOUS EXPENSES

0.000

0.000

0.000

 

 

 

 

TOTAL

10934.966

9253.066

6876.700

 


PROFIT & LOSS ACCOUNT

 

 

PARTICULARS

31.03.2010

31.03.2009

31.03.2008

 

SALES

 

 

 

 

 

Income

11829.273

6671.436

5654.495

 

 

Other Income

268.021

122.435

77.804

 

 

TOTAL                                     (A)

12097.294

6793.871

5732.299

 

 

 

 

 

Less

EXPENSES

 

 

 

 

 

Raw materials consumed

1.614

18.134

0.000

 

 

Purchase and Direct Expenses

10881.809

4969.326

4259.196

 

 

Personnel Cost

303.368

338.953

449.174

 

 

Operating and other expenses

344.334

878.204

359.504

 

 

Increase/ (decrease) in stock

(1163.274)

(198.614)

(254.229)

 

 

TOTAL                                     (B)

10367.851

6006.003

4813.645

 

 

 

 

 

Less

PROFIT BEFORE INTEREST, TAX, DEPRECIATION AND AMORTISATION (A-B)      (C)

1729.443

787.868

918.654

 

 

 

 

 

Less

FINANCIAL EXPENSES                         (D)

553.471

351.228

217.875

 

 

 

 

 

 

PROFIT BEFORE TAX, DEPRECIATION AND AMORTISATION (C-D)                                       (E)

1175.972

436.640

700.779

 

 

 

 

 

Less/ Add

DEPRECIATION/ AMORTISATION                     (F)

173.104

120.841

100.254

 

 

 

 

 

 

PROFIT BEFORE TAX (E-F)                               (G)

1002.868

315.799

600.525

 

 

 

 

 

Less

TAX                                                                  (I)

384.140

119.721

217.882

 

 

 

 

 

 

PROFIT AFTER TAX (G-I)                                  (J)

618.728

196.078

382.643

 

 

 

 

 

Add

PREVIOUS YEARS’ BALANCE BROUGHT FORWARD

1.390

421.730

 

 

 

 

 

Less

APPROPRIATIONS

 

 

 

 

 

Proposed Dividend

28.065

14.033

NA

 

 

Tax on Proposed Dividend

4.770

2.385

 

 

 

Transfer to debenture redemption reserve

85.000

600.000

 

 

BALANCE CARRIED TO THE B/S

502.283

1.390

 

 

 

 

 

 

 

EARNINGS IN FOREIGN CURRENCY

 

 

 

 

 

Export Earnings

0.073

133.281

116.230

 

 

Income from services

3.286

3.608

561.130

 

TOTAL EARNINGS

3.359

136.889

677.36

 

 

 

 

 

 

IMPORTS

 

 

 

 

 

Purchase of Traded Goods

16.583

204.475

486.699

 

 

Capital Goods

471.542

6.914

32.348

 

TOTAL IMPORTS

488.125

211.389

519.047

 

 

 

 

 

 

Earnings Per Share (Rs.)

23.15

9.50

18.53

 

 

QUARTERLY RESULTS

 

PARTICULARS

 

30.06.2010

30.09.2010

31.12.2010

Type

1st Quarter

2nd Quarter

3rd Quarter

 Sales Turnover

3106.090

3488.370

3573.930

 Total Expenditure

2686.600

2953.240

2966.530

 PBIDT (Excl OI)

419.490

535.430

607.400

 Other Income

20.330

28.320

8.890

 Operating Profit

439.820

563.750

616.290

 Interest

150.970

164.590

182.390

 Exceptional Items

0.000

0.000

(77.730)

 PBDT

288.850

399.160

356.170

 Depreciation

67.170

76.490

76.380

 Profit Before Tax

221.680

322.670

279.790

 Tax

78.460

150.430

93.300

 Reported PAT

143.220

172.240

186.490

Extraordinary Items       

0.000

0.000

0.000

Prior Period Expenses

0.000

0.000

0.000

Other Adjustments

0.000

0.000

0.000

Net Profit

143.220

172.240

186.490

 

KEY RATIOS

 

PARTICULARS

 

 

31.03.2010

31.03.2009

31.03.2008

PAT / Total Income

(%)

5.11

2.89

6.68

 

 

 

 

 

Net Profit Margin

(PBT/Sales)

(%)

8.48

4.73

10.62

 

 

 

 

 

Return on Total Assets

(PBT/Total Assets}

(%)

6.41

2.80

8.17

 

 

 

 

 

Return on Investment (ROI)

(PBT/Networth)

 

0.22

0.10

0.19

 

 

 

 

 

Debt Equity Ratio

(Total Liability/Networth)

 

3.05

3.13

1.81

 

 

 

 

 

Current Ratio

(Current Asset/Current Liability)

 

1.95

2.41

3.78

 

 

 

LOCAL AGENCY FURTHER INFORMATION

 

HISTORY

 

An ISO 9000 company engaged in Telecommunication and IT enabled services, which was incorporated under the name of Kadambari Leasing which was later on changed to its present name i.e. Spanco Telesystems and Solutions Limited. 

 
A fast growing IT Enabled Services company has its presence in domestic as well as International Market and has its remote facilities in US and UK also. The company has three main segments namely Telecommunication, Call Centre-International and Call-Centre Domestic and is the front runner in call centre industry. 

 
The company has grown with a remarkable pace and made its presence felt throughout the country by setting up call centres at Mumbai, Gurgaon, Bangalore, Pune and Kolkata and has also increased its workforce manifold from mere 120 employees in March, 2002 to nearly 1000 in March, 2003. This increase in size has also resulted in topline and bottomline growth of the company.  

 
The company has commissioned a US based subsidiary in 2002-03.Spanco has expanded its Call centres from one unit in August 2002 to five fully operational Call Centres across India towards the close of 2002-03.

 

 

REVIEW OF OPERATIONS

 

During the year, the Company's income from operations with other income stood at Rs. 12097.294 Millions as compared to Rs. 6793.871 Millions in the previous year registering a growth of about 78%. Profit before interest and finance charges, depreciation and taxation stood at Rs. 1729.442 Millions as against Rs. 787.868 Millions in the previous year, thereby registering a growth of about 120%. Profit after tax registered a growth of about 216% and stood at Rs. 618.728 Millions as compared to Rs. 196.077 Millions in the previous year.

 

 

DIRECTORS

During the year, Mr. Ramesh Sharma, Mr. Deepak Vasdev and Mr. Ketan Chokshi have resigned from Directorship of the Company with effect from 01.08.2009, 07.10.2009 and 30.04.2010 respectively. The Board places on record its appreciation for their valuable contribution during their tenure as Directors of the Company.

 

The Board of Directors of the Company have re-appointed Mr. Kapil Puri as a Chairman and Managing Director and Mr. Adarsh Bagaria as a Whole Time Director of the Company for another period of five years w.e.f. 21.01.2010 subject to approval of members at the ensuing Annual General Meeting of the Company.

 

Mr. Sunil Sarin, Mr. Subroto Chaudhury and Mr. Vijay Kumar Gupta were appointed as Additional Directors of the Company by ttie Board effective 27.01.2010, 29.03.2010 and 12.04.2010 respectively. They hold office upto the ensuing Annual General Meeting of the Company. The Company has received notices under Section 257 of the Companies Act 1956, in respect of these Additional Directors proposing their appointments as Directors of the Company, along withthe requisite deposits. Resolutions seeking approval of the shareholders for their appointments have been incorporated in the Notice of the ensuing Annual General Meeting.

 

Mr. Adarsh Bagaria, Whole Time Director and Mr. Deepak Bhagchandaney, Deputy Managing Director of the Company, retire by rotation at the ensuing Annual General Meeting and being eligible, offer themselves for re-appointment.

 

MANAGEMENT DISCUSSION AND ANALYSIS 

 
INDUSTRY STRUCTURE AND DEVELOPMENTS

 

As India moves into a new decade, emerging stronger, the Indian economy is expected to clock a growth rate of about 9% opening up a host of new opportunities. A 1.2 billion strong population, a growing, aspirational middle-class, a domestic savings rate of over 30%, its competitive advantage in information technology that is being used to enhance productivity in Industries...all this and more significantly impacts the business models of several industries - none perhaps as much as the IT industry.

 

According to latest figures from Nasscom, India's echnology and business services revenues accounted or 6.1% of GDP in 2010, up from 1.2% in 1998. This was espite the fact that earlier Nasscom had downgraded ts growth projections for the domestic IT sector as a esult of the global economic crisis. Major public sector T projects, such as DID, Key Sector Modernization initiatives like Power Sector reforms, NeGP, Railways and irport modernization are also transforming the sector, ven as private entities such as banks, telecoms, retail nd manufacturing are driving growth in a maturing economy.

 

While many competitors only turned to the domestic markets after global markets dried up post the economic downturn, Spanco had recognised the opportunities within India more than a decade ago. Over these years, it has steadily made its presence felt, both in India and in other continents. Spanco's capabilities extends to Government, eGovernance, Power, Telecom Service Provider, Transport, Security and Surveillance and Business Process Outsourcing. The massive growth of the Indian economy will continue to produce a huge number of opportunities which Spanco, given its technical expertise, domain knowledge, project management skills and experience is well poised to exploit.

 

While the opportunities are huge, however, the fact remains that various other parameters must co-exist - cost-effectiveness, scalability and innovation. Without these, in a fiercely competitive post-liberalisation environment, this potential could be lost.

 

Much of Spanco's strength comes from the fact that it is intrinsically involved with the modernisation of key sectors within India. It also has the capacity to rapidly shift gears and transform its capabilities to meet new demands, offering flexibility and value to a growing number of clients.

 

In recent times, it has undertaken a process of transformation at all levels, in order to deal with market shifts. The metamorphosis can be seen in its technological expertise across a wide range of offerings and its ability and willingness to meet the challenges of a tough business environment. The change has been taking place, right at the heart of the organisation, impacting even the management style and mindsets of the 9,000- plus Spanco family. Spanco is engaged in creating large scale technology infrastructure to help drive governance efficiency across key sectors.

 

Spanco has three major business units. These are:

> Government

> Power

> Telecom Service Provider

 

Spanco registered revenue of about Rs. 11829.273 Millions on a standalone basis for FY 2009-10.

 

Government Business Unit

Background:

In any business environment, the government is invariably one of the biggest spenders across sectors. Spanco

helps create infrastructure and aids in driving innovative services across following areas:

 

> E-governance

> Public Sector Units

> Railways

> Defence

> Transport (Road and Airport Infrastructure)

 

The management believes that the Company's resources, expertise and experience are better attuned to provide value in these sectors. Spanco's Government Business unit contributes to about 50% of the overall revenues.

 

E-governance

Background:

As Information Technology began to transform the way India lived and worked, the Indian government began to recognize the importance and value of electronic services in order to reach out to the common citizen. The ambitious National e-Governance Plan (NeGP) launched in 2006 became a major thrust area. The NeGP seeks to lay the foundation and provide the impetus for longterm growth of e-Governance within the country, create the right governance and institutional mechanisms, set up the core infrastructure and policies and implement a number of Mission Mode Projects at the center, state and integrated service levels to create a citizen-centric and business-centric environment for governance. The stated vision of the e-Governance program is to "Make all Government services accessible to the common man in his locality, through common service delivery outlets and ensure efficiency, transparency, and reliability of such services at affordable costs to realise the basic needs of the common man".

 

The wide range of activities envisaged involves streamlining data available in various government offices in physical form and converting it into an electronic format. This alone is a humungous task, but it is just the beginning. For at the heart of this gigantic exercise is the average citizen who interacts with government representatives at every level for essential documentation, ranging from birth and death certificates to passports and ration cards, among other things. As many as 27 Mission Mode Programmes were envisaged ranging from integrated databases for Income Tax, Passport and Visa, A National Citizens' Database, National Unique Identification to integrating and e-enabling various like land records,, court records, property and vehicle registration etc. This involved creating the right technology and communication environments to implement Government-to-Government (G2G), Government-to-Business (G2B) and Government-to-Citizen (G2C) services. The programme is designed to impact citizens of both urban and rural areas.

 

Public Sector Units

Background

The public sector has played a key role in the Indian economy, particularly after Independence, when the predominantly agrarian country faced a variety of problems such as inequalities in income and low levels of employment, regional imbalances in economic development and lack of trained manpower. The country's industrial base was weak, savings were low, investments inadequate and infrastructure facilities negligible. The government then drew up a road map for the development of the public sector as an instrument for setf-reliant economic growth. The year 1991 heralded the liberalization of the Indian economy, encouraging participation of private players, but even today, the Public Sector plays a key role, often partnering with the private sector to achieve ambitious national goals.

 

Railways

Background

A railway network of over 63,000 kms, covering over 6,900 stations and carrying 20 million passengers and two million tons of freight daily - by all accounts Indian Railways is among the biggest and most complex networks in the world. Indian Railways has been on the forefront of using technology to help drive efficiency across various areas. Apart from streamlining operations, massive investments have gone in deriving process efficiency in procurement, project execution, signal management, wagon and goods tracking etc.

 

Spanco already has a long history of working with the Indian Railways, especially in the BPO space. This experience and knowledge of specialized requirements coupled with its technical expertise makes it one of the strongest players in this segment. It has also created SI platforms for the Railways in the past, winning several accolades. The huge volumes that Spanco can manage can be seen from just a single example; the Railway Enquiry number 139 handles as many as eight to ten lakh calls in a single day; this is possible only because of Spanco's technological expertise. The project is operated in collaboration with Spice BPO. Spanco has also set up the Customer Interface Technology platform for IRCTC.

 

Defence

Background

India has among the most sensitive defence situations in the world. It is a sub-continent sized country with hostile forces arrayed around its borders. In addition it has several internal insurgencies which demand direct or indirect involvement of its armed forces.

 

To meet these challenges India has among the largest standing armies in the world. Its armed forces are also recognized the worid over for their sheer professionalism. It has been historically proved that the strength of any army is directly proportional to the security of its communication networks.

 

Transport/ Integrated Check posts

Background

Infrastructure Sector development is the top priority of any government as it has a direct bearing on the Nations growth and productivity. In a recent article it was published that India is committed to spend more than 100 billion USD on Infrastructure projects over the next 10 years. These opportunities will be mostly spread over Road Infra, Port Infra, Airport Infra and other allied Infra corridors.

 

Airport and Ports account for a lions share in investment and their modernization will attract equally large investment in IT and Telecom systems. They see a huge upside for Spanco as they are closely working within these segments and there solutions are focussed in creating efficient governance systems.

 

In November 2008, the union cabinet approved the setting up of integrated check posts at 13 identified entry points on land borders at a total cost of Rs. 6.35 billion. The check posts will be sanitized zones with dedicated passenger and cargo terminals comprising adequate customs and immigration facilities. In addition, security and scanning equipment, health and quarantine facilities, passenger amenities like waiting areas, restaurants, rest rooms, duty-free shops and parking warehousing are also envisaged. The check posts are designed to curb illegal transportation, increase revenue for the state government, check vehicles, validate goods, and check for bombs, narcotics and weapons, among other things. Several departments are involved in their formation including Dept of Commercial Tax, Transport and State Excise, Dept. of Mines and Forests, Dept. of Agriculture, Agriculture Marketing Board, Department of Home, Police, Security, and BFA Drug Controller.

 

 

Power Business Unit

Background:

According to a Whitepaper on e-Governance in the Power Sector produced by Spanco in association with Assocham, India's energy requirement by 2030 is projected to be nearly six times more than it is today. According to current estimates, as mentioned in the Whitepaper, India will need 315 - 335 GW by 2017 and 800 GW of power by 2030. A lack of focus on the Distribution side over the years has resulted in energy losses as high as 35% in several states whereas the world average is about 10%. The report also recognizes that the growth of the Power industry bears a strong correlation with the growth of the economy, and that for a target GDP growth rate of 8 - 10%, the Power industry needs to grow by nearly a similar margin.

 

To tackle this issue of T and D losses, in August 2008, the Government of India launched an ambitious program called Re-structured Accelerated Power Development and Reforms Program (R-APDRP). This program seeks

to make an actual demonstrable difference in terms of sustained loss reduction through strengthening and upgradation of sub transmission and distribution network and adoption of Information Technology for establishment of baseline data and fixation of accountability. The objective of the program is reduction of ATandC losses to 15% in project areas.

 

Distribution Franchise (DF):

Background

DF business requires services providers to manage the entire distribution end to end. The idea to involve private

companies is to help the State Electricity Boards (SEB) become more efficient. For all round growth and nation's conducive development of Electricity supply industry is essential, which can come only through competition and this competition in turn also protects the interest of the consumers.

 

Telecom Service Provider Business Unit

Background:

For a country to be competitive in the global markets, telecommunication sen/ices of world-class quality are essential. Recognizing this in a post-liberalization scenario, the Government of India gave the highest priority to the development of telecom services and the National Telecom Policy 1994 was launched with the objective of ensuring telecommunication for all. Barely a decade later the telecom industry in India had seen phenomenal growth, with a favorable regulatory climate, aggressive investments and cheap handsets. Between 2006-2010, the industry had seen approximately 56% CAGR, but as India moves into a new decade, there is still much more to be done. With rural penetration of less than 15%, there is much untapped potential in the wireless industry. Rapid changes in technology trends and constant shift in customer demands are leading to numerous challenges for service providers, but for quick thinking and fast-moving companies like Spanco, there is a world of opportunity waiting to be grasped.

 

OUTLOOK

Spanco's growth is intrinsically linked with the growth of India. They believe that they are in the right sectors and need to execute well to create long term sustainability.

 

In addition, its strong management thrust, clear strategic direction, focused action, right manpower capabilities, pan-India presence, ability to manage and be ahead of technology changes and customize precise solutions for diverse clientele, within robust, systematic processes mean that company is well-poised to benefit from the emerging opportunities.

 

Across all there business lines viz. Government, Power, Telecom Service providers, they see sustainable growth and will work hard to increase there share to gain maximum out of the spending in Infrastructure creation and services.

 

BUSINESS PROCESS OUTSOURCING

 

Industry Structure and Developments

 

The BPO industry in India has recorded explosive growth over the last decade and currently the sector clocks in annual revenues of about $ 11 billion in 2008. It has expanded its geographic reach, added new service lines and continued to acquire and service clients from around the world.

 

Two mega-trends are expected to fuel this growth further. The world has witnessed an unprecedented economic volatility in the past 2 years. 2009-10 has seen the world economy slowly starting to get back on track and some markets have fully recovered from the onslaught. The overall consumer spending has improved and industries like retail and banks have reported stability which is a vey positive sign. This movement will aid in the growth of all businesses and thus outsourcing as a whole. The Indian BPO industry is ideally suited to benefit from this trend.

 

The second mega-trend is the emergence of the domestic BPO opportunity. As markets within India become ultra-competitive - telecom is a good example

- Indian enterprises as well as government departments and Public Sector Units are discovering the importance of hiving off their non-core functions to outsourced providers in order to save costs. As India continues to clock 9% growth over the next decade or so, this trend is only going to intensify and the domestic opportunity to become bigger.

 

Spanco with its diversified range of BPO assets is well poised to benefit from both these mega trends. Spanco's presence across geographies allows it to deliver GLOCAL (Global+Local) solutions. The integration of support function which includes HR, Finance and Accounts and Quality, will not only reduce wastage in the system but also create synergistic benefit for the organization. On the other hand, operations team independent to geographies will be capable of delivering client focused solution resulting greater customer satisfaction, repeat business, increased business opportunities from new clients and sustainable growth of the organization.

 

The changing market dynamics in recent times has resulted in a consolidation period for the industry as a whole. Organisations with larger portfolios of service offerings and the capacity to deliver high-end solutions will emerge as competitive. In keeping with this trend, Spanco has decided to energise its operations through an integrated structure, with a view to sustaining existing growth and seizing new opportunities.

 

Spanco BPO Ventures Limited is the integrated BPO entity which houses following businesses:

 

a) Domestic (lndia): Operations are focused to address the outsourcing need of domestic clients for variety of application across various industry segments like Telecom, BFSI, Government etc.

 

b) International (US and Europe): Operations are focused to address the outsourcing needs of USA and European customers where the calls are originated there but answered in India. Some of the key focuses business vertical here are Debt Collection, Retail, Gaming etc.

 

c) Middle East Operations: Is operated out of two centers in Middle East Viz., Qatar and Oman. This is focused to address the various outsourcing requirements of Middle East population in local Arabic language.

 

d) African Operations: Proposed presence in Nigeria catering to BFSI and Telecom Segments within the African region. They anticipate to start operations by end of third Quarter FY11.

 

Segment wise performance

BPO operations at Spanco

In the last fiscal, all BPO operations, from domestic to international and Middle East operations, confidently surged ahead and have reported strong, positive revenue figures.

 

Domestic (Spanco BPO Services Limited):

The total revenue for the 12-month period ended 31.03.2010 was Rs. 702.698 Millions. This is growth of 97.9 % over the previous year.

 

International (Spanco Respondez BPO Private Limited and

Spanco Europe Limited both branded as 'Respondez'):

The total revenue for the 12-month period ended 31.03.2010 was Rs. 874.424 Millions an increase of 16.51% over previous fiscal.

 

Middle East (Spanco Golden Key Solutions; branded

as Spanco GKS):

The total revenue for the 12-month period ended 31.12.2009 was Rs. 531.019 Millions. Spanco's share in this revenue was Rs. 218.969 Millions.

 

Outlook

India is expected to remain the prime destination for outsourcing/offshoring. A study by NASSCOM and Everest India on the Indian BPO sector states that India is at the forefront of the rapidly evolving BPO market having established itself as a destination of choice. There is significant headroom in the addressable BPO opportunity for buyers and providers, and there are sizeable untapped areas across a wide spectrum of segments.

 

Going forward, the Indian BPO sector, at its current momentum, can reach around $ 30 billion in export revenues by 2012. Furthermore, the domestic BPO market (in verticals such as, banking, retail, insurance, media, telecom and government) provides an additional $ 15-20 billion opportunity for the sector.

 

In the Domestic BPO section, the Company is now focused on the telecom sector, and by providing marketing support services to help increase the subscriber base and incremental sales of value-added services, is confident of strong growth, moving forward.

 

In the International Operations (U.S. and U.K.), with its enviable position of being present in sectors which are enjoying increased demand, the Company is confident of continued growth.

 

In the Middle East too, the Company has already acquired new clients and entered new segments and expects continued growth in the coming years.

 

 

CONTINGENT LIABILITIES:

 

Particulars

31.03.2010

(Rs. In Millions)

 

 

Letters of Credit issued by bankers

181.190

Guarantees given by banks on behalf of the Company

1773.853

Guarantees and counter guarantees given by the Company

1595.531

Income tax demand

40.104

 


 

UNAUDITED FINANCIAL RESULTS (STANDALONE) FOR THE QUARTER ENDED 30.06.2010

 

Rs. In Millions

Particulars

 

Quarter Ended 30.06.2010 (Unaudited)

a) Net Sales / Income from Operations

 

3104.864

b) Other Operating Income

 

1.224

Total Income

 

3106.088

Expenditure

 

 

(a) (Increase)/decrease in Stock in Trade

 

(203.283)

(b) Consumption of Raw Materials

 

-

(c) Purchase and direct expenses

 

2709.217

(d) Employees Cost

 

84.461

(e) Depreciation

 

67.170

(f) Other Expenditure

 

96.211

Total Expenditure

 

2753.776

Profit / (Loss) From Operations before other Income Interest & Exceptional Items

 

352.312

Other Income

 

20.334

Profit/(Loss) before Interest and Exceptional items

 

372.646

Interest

 

150.965

Profit / (Loss) after interest before Exceptional items

 

221.681

Exceptional Items

 

-

Profit / (Loss) From Ordinary activities before Tax

 

221.681

Provision for Taxation

 

 

- Current

 

77.500

- Differed

 

0.908

- Fringe benifit Tax

 

-

- Wealth Tax

 

0.050

Net Profit/(Loss) From Ordinary activities after Tax

 

143.223

Extraordinary Items

 

-

Taxation of earlier year

 

-

Net Profit/(Loss) for the period

 

143.223

Paid Up Equity Share Capital ( Face Value of the share Rs.10/- each )

 

280.650

Reserves (Excluding Revaluation Reserves)

 

-

Public Share Holding

 

Before Extraordinary Items

 

 

-Basic

 

5.10

-Diluted

 

5.10

After Extraordinary Items

 

 

-Basic

 

5.10

-Diluted

 

5.10

Average of Public Share Holding

 

 

- Number of Shares

 

17475592

- Percentage of shareholding

 

62.27%

Promoters and Promoter group share holding

 

 

a) Pledged / Encumbered

 

- Number of Shares

 

15000000

- Percentage of share (as a % of the total shareholding of promoter and promoter group)

 

14.17%

- Percentage of shares(as a % of the total share capital of the company)

 

5.34%

b) Non-encumbered

 

- Number of Shares

 

9089408

- Percentage of Share (as a % of the total shareholding of promoter and promoter group)

 

85.83%

 - Percentage of Share (as a % of the total share capital of the company)

 

32.39%

 

Notes:

  1. The above financial results have been reviewed by the audit committee and approved and taken on record by the board of directors at their meeting held on 13.08.2010. The statutory auditors have carried out limited review of the above results.
  2. Interest is considered on net basis.
  3. The company operates in single segment i.e Telecom and therefore separate segment reporting is not applicable.
  4. There was no investor’s complaint outstanding at the beginning of the quarter. During the quarter, no investor complaints were received and no complaint was lying unresolved at the end of the quarter.
  5. Figures for previous periods/year have been regrouped/reclassified/recast, wherever necessary.

 

 

FIXED ASSETS

 

v      Freehold Land

v      Leasehold Improvements

v      Building

v      Guest House

v      Plant and Machinery

v      Computers

v      Electrical Installation

v      Furniture and Fixtures

v      Office Equipments

v      Motor Vehicles

v      Goodwill

v       Software

v       Patent

 

 

AS PER WEBSITE

 

Spanco is in the business of creating Technology Infrastructure to help drive governance efficiency across key sectors. Spanco is SEI CMM Level 3 and ISO 9001-2008 certified.

 
Spanco caters to large complex Technology Infrastructure projects across Government, Power and Telecom Service Provider’s space. Spanco Limited also has a formidable presence in the BPO space spread over four continents and catering to India, US/Europe, Middle East and African markets.

 

Technology Infrastructure Division:

 
Spanco has been an active player in this space for over a decade and today ranks amongst the best in India. They have a presence across India and provide high quality, cost effective scalable Technology Infra solutions.

 

Spanco has dedicated teams addressing opportunities in e-Governance, PSU, Defense, Power, Transport and Telecom Service Provider. Spanco has a dedicated unit “Government Transformation Services” which utilizes its propriety services to help various state and central government become more efficient by the use of information technology.

In there Service Provider Business Unit, they cater to carriers in India providing solutions to meet the networking infrastructure requirements of its clients using cutting-edge technologies.

 
There offerings within the Power space revolve around utilizing information technology to increase the efficiency of power distribution. Spanco is empanelled as a System Integrator with Power Finance Corporation (PFC) and aggressively participating in modernization programs like RAPDRP and Distribution Franchise.

BPO
Spanco has been present in the BPO business from 2000. It has been instrumental in the creation of both Domestic and International business divisions to meet specific customer requirements.

Spanco’s BPO arm of business encompasses various activities, structured around following focused entities:

 

a) Domestic(India): Operations are focused to address the outsourcing need of domestic clients for variety of application across various industry segments like Telecom, BFSI, Government etc.

 

b) International (US and Europe): Operations are focused to address the outsourcing needs of USA and European customers where the calls are originated there but answered in India. Some of the key focuses business vertical here are Debt Collection, Retail, Gaming etc.

 

c) Bharat BPO Services: Is a dedicated entity created to address the complete customer interaction management requirements of Indian Railways (IRCTC). It’s a complete turnkey, managed services contract from Indian Railways to address any and every query of passengers over the next 10 years.

 

d)  Middle East Operations: Is operated out of two centers in Middle East Viz Qatar and Oman. This is focused to address the various outsourcing requirements of Middle East population in local Arabic language.

 

e) African Operations: Presence in Nigeria catering to BFSI and Telecom Segments wihin the African region.


Local Countrywide and International Presence:

Spanco has a countrywide presence in India by virtue of Six (6) regional/branch offices across the country. These locations are Mumbai, Delhi, Gurgaon, Bangalore, Chandigarh and Bhubaneswar.  Internationally Spanco is present in USA, UK, Middle East (Oman and Qatar) and Africa

 

 

AWARDS AND RECOGNITIONS

-          Spanco is ISO 9001:2008, ISO 27001 (BS 7799) and CMMI Level 3 certified

-          Awarded one of the Best IT Company in eGovernance Space for 2010 by the Govt. Of Maharashtra

-          Amity Leadership Award for Kapil Puri for outstanding contribution to Domestic IT Industry

-          Consistently ranked in the top 500 companies of India Inc by ET

-          Ranked as the fastest growing company in Deloitte Technology Fast 500 Asia Pacific and Fast 50 India 2007 survey

-          Spanco GKS there Middle East JV was awarded the Best Outsourcing Solutions Provider in the Middle East by Insights for 2009.

-          Nominated in the category of Best IT companies in India along with TCS, Infosys, Wipro and Mphasis for the 2010 NDTV Profit

 

 

COMPANY

 

Over the ages, it is information, the access to it and the ability to process it that have dictated change in their world. Also the means to delivering information have played an equally pivotal role.

Telecommunication for one has evolved into an indispensable information delivery tool. From a mere people communication tool, telecom today helps businesses succeed by helping exchange info swiftly and adequately.

And in this Telecom Technology space subject stands tall as one of the most specialized providers of cutting edge business enhancing solutions and services.

Established in 1995 by Mr. Kapil Puri and Mr. Rajesh Chhabria, today subject is one of the leading networking and systems integration Solutions Company in India. From providing telecom integration services to multinational companies, public sector units and India's vast Defense sector, subject has also extended its expertise into the dynamic space of Call Centre and Business Process Outsourcing also.

 

3300 employees strong, subject is spread over nine locations - Mumbai, Pune, Ahmedabad, Gurgaon, Kolkata, Bangalore, Hyderabad, Lucknow and Guwahati.


Internationally, subject has a 100% subsidiary in New Jersey, USA.


The company is accredited with the ISO 9001 - 2000 quality certification for Telecom Integration Services and also listed in the Bombay Stock Exchange.

 

 

EVOLUTION:

 

In 1995, Spanco went into business through the manufacture and supply of EPABX and analogue radio products, but has since evolved into a comprehensive networking and system integration company. Subjects caters to the critical networking needs of Indian utilities, carriers and its prestigious Defense sector.

 

 

MANAGEMENT

 

Mr. Kapil Puri - Chairman and Managing Director

 

Mr. Puri is the Chairman and Managing Director of the Spanco Limited. He founded Spanco in 1995 as a Telecom System Integration company and today Spanco Limited is a formidable force in System Integration space. Through streamlining operations, acquiring new businesses, and ensuring that each business under the Spanco umbrella is one of the best in its field, Spanco was able expand dramatically into the BPO space. Mr. Puri has enhanced the company’s corporate governance policies in line with best practices and listed Spanco on the Bombay Stock Exchange.

 
In addition to chairing the board of directors, Mr.Puri is responsible for managing the company; formulating and executing long-term strategies; and for all interactions with clients, employees, investors and other stakeholders. Mr. Puri is Spanco’s primary decision maker and policy maker, setting the tone for the company’s values, ethics and culture.

 
His vision helped the group foray into the Business Process Outsourcing (BPO) industry way back in 2000. He was instrumental in setting up “Sparsh” and “Respondez”, Spanco’s domestic and International Contact center brands respectively. In 2005, “Sparsh” was sold to the Blackstone” backed Intelenet, a deal which was the biggest in the domestic BPO space at that time.

 
Under his guidance, Spanco today has a focused “Government Transformation Services” vertical which works with various state governments and the central government assisting it to become more efficient by the use of information Technology. Spanco is executing large eGovernance project across various states in India and contributing in “Bharat Nirman”.

 
Mr. Puri is a visionary in true sense and responsible for sculpting a unique business model for Spanco and contributing to the sustained growth over years.

 

  

Mr. Ramesh Sharma – Director


A post graduate, M.Com from Mumbai University, and is a fellow member of Institute of Chartered Accountant, having an experience of over 20 years in the field of taxation, finance and banking,. His rich experience in the aforesaid field are of great value for the company, and his administrative skills have immensely helped the company in its growth.

  

Mr. Deepak Bhagchandaney - Whole-Time Director


Deepak Bhagchandaney is the Deputy Managing Director for Service Provider business.

Prior to joining Spanco, he worked with large organizations like Tata Telecom, Motorola and Alcatel. He has over 17 years of experience in the field of Networking and Telecommunications. He joined Spanco in 2001 as Director - Sales and Marketing and soon after he was promoted to Deputy Managing Director.

Mr. Bhagchandaney holds a Bachelor’s degree in Engineering, with specialization in Electronics and telecommunications. He has a Masters degree in Marketing from Mumbai University.  

 

Mr. Adarsh Bagaria - Whole-Time Director

 

Adarsh Bagaria is the Whole time Director at Spanco Limited.


Mr. Bagaria joined Spanco in 2000 and has been sphere heading several projects across the group. He has been instrumental in the setting up of the BPO business. He has worked extensively across various functions to provide Administrative, Strategy and People support.


Adarsh has more than 17 years of work experience spanning in various sectors including High Technology, Steel and Telecom. He has a keen sense for finance and led a cost effective administrative and people operations across various group companies spanning more than 8000 people. His strong relationship management has led several partnerships and acquisitions across the globe. Adarsh was instrumental in Spanco’s acquisitions in UK and foray into Middle East.

 
Adarsh holds a Bachelor’s degree in Commerce from Mumbai University.

 

Mr. Prakash Desai – Director


A Commerce graduate, holder of Diploma in Marketing Management, with a rich experience of 27 years (10 years in selling and sales management, 17 years in training and development). Having worked with brands like Kores India and Modi Xerox, he was named the "Best Training Manager" at Modi Xerox. With GTL as his last assignment, Mr. Desai has trained 6000 people across 30 leading organizations like BPL, ICICI, Cadbury, Technova Imaging to name a few.

 

Mr. Sanjay Kukreja - Member of the Board


An MBA from Indian Institute of Management, Bangalore

 

 

Mr. Ketan Chokshi - Member of the Board


A Law graduate from Mumbai University and is a fellow member of the Institute of Chartered Accountants of India, having an experience of over 15 years in the field of Financial Services including Corporate Advisory, Mergers/Acquisitions, Valuations, Due Diligence, Resource Raising (Equity/Debt) for Corporates, Corporate Finance, Business Restructuring, etc.

 

Mr. Vidur Sehgal CEO (Government and Power)

 

Vidur Sehgal is CEO for Government and Power vertical of Spanco Limited


Vidur joined Spanco in as Sales Head and was promoted as Sr. Vice President within a year. He is responsible for the operations and Sales for business opportunities in Government and Power vertical.

Vidur started his carrier in 1992 with Punjab Power Generation Machine Limited a (Crompton Greaves) Company. He was promoted as a Design Engineer and was responsible for research on indigenous controller in collaboration with Alternate Hydro Energy Center at Rorkee University. He was deputed to USA for technical Know How. After this in 1996 for two years he joined a Consultancy company as a Project Manager responsible for setting up the Daweoo and Honda Siel Plants. He spent eight years with Redington India where he managed different geographies and helped Redington to grow their business. His last responsibility was as the Strategic Business Unit (SBU) head for Retail. He helped Redignton India to align and grow into this new Business stream of Large Format Retail and other Retail Channel Pan India.

 
Vidur holds a Bachelor’s degree in Engineering specializing in Electronics and Communication, from R.V. College of Engineering Bangalore.

 

Mr. Pradeep Prakash Singhal

 - CEO(Network Infrastructure)

 

Pradeep Prakash Singhal is the CEO for Network Infrastructure Business Unit of Spanco Limited. Mr. Singhal is a telecom expert with more than 35 years of experience in equipment manufacturing and services. He was closely involved in the technology absorption, development of telecom equipments, I and C and services in India while the sector underwent reforms in last decade.

 
He joined Spanco Limited in 2006 to lead Spanco’s Network Infrastructure business. Prior to Spanco, he worked at senior positions with ITI (the largest telecom manufacturing company in India) and ZTE (leading Telecom manufacturing company of China) as business head.

 
Mr. Singhal holds a Bachelor’s degree in Engineering specializing in Electrical engineering, from MNNIT Allahabad, PG Dip (Finance), MDP (GM) IIM Bangalore.

 

 

Mr. Rajiv Aggarwal

-          CEO(E-Governance)

 

Rajiv Aggarwal joined Spanco as the CEO of E-Governance business.  


He has more than 30 years of experience in working on Government Projects and has successfully managed the entire IT spectrum from Products, Solutions to Services. During the last four decades, he has been involved in large citizen centric projects covering the Urban and Rural parts of the country.

In his last assignment, he was associated with the State Services Delivery Gateway which is the basic IT platform necessary for connecting citizens to the Government and facilitating the process of rendering services to the Indian citizens.

 
As a consultant to various State Governments, he and his team advised the State on selection of partners, Business Process Engineering and the impact of citizen services on the existing Government infrastructure.

He was instrumental in launching the first Smart Card based system in the country and overseeing the roll- out of CSCs across the country.

 
Mr. Aggarwal holds a Bachelor’s degree in Engineering, with specialization in Electronics from BITS- Pilani.

 

Mr. Parag Kasture

-          President Services(Service Provider)

 

Parag Kasture is President - Services for Service Provider Business.


Parag brings with him a vast leadership and multi cultural experience of over 20 years in Telecom and Networking industry. Prior to joining Spanco, he was responsible for the APAC operations of a leading WiMAX equipment startup Communications company. He and his team were credited for designing, deploying and managing the world’s largest WiMAX networks for Tier-1 operators in India.

 
Parag has worked with leading technology/ equipment suppliers. He has technical expertise in planning and design of TDM and IP core and broadband networks across Wireline and Wireless technologies to deliver data/voice/video services, with good functional understanding of DC, OSS/BSS, NOC (NMS), CRM/CC etc. used in SP networks.

 
He has worked on turn-key and managed services planning and rollout, client engagement, pre-sales/ technical account management and direct/indirect sales including tendering.

 
At Spanco, Parag is currently entrusted with re-creating the Services business with a profit-centre approach.

Parag holds a Bachelor degree in Electronics Engineering and Masters Degree in Marketing Management from Mumbai University.

 

Mr. Partho Mullick

 - Sr. Vice President (Transport, Security and Surveillance)

 

Partho Mullick is Senior Vice President and Head of Transport, Security and Surveillance.

Partho joined Spanco in November 2009. He has wealth of experience spanning over 25 years in verticals that cover Traffic and Transportation solutions including traffic management, tracking, surveillance, tolling solutions and Automatic Fare collections systems. He has been involved in Security and Surveillance for mass transit (buses and trains), large installations like Airports, Ports, Oil Terminals etc, these cover video analytics and alarming systems, Sourcing, Technology tie-ups world-wide, development activities.

 
Partho has a Bachelors Degree in Electrical Engineering, from MS University, Baroda. He is a keen traveler, avid reader and loves to experiment on various world cuisines. He speaks besides English four other Indian languages fluently.

 

Mr. Kamal Maheshwari

-          Sr. Vice President - Power (Distribution Franchisee)

 

Kamal Maheshwari is Senior Vice president of Power (Distribution Franchisee).


Kamal Maheshwari joined Spanco Limited in 2003, as General Manager IT and is promoted as Senior Vice President, Power (Distribution Franchisee). He has a sound background of Networking, BPO, software and IT project management. He is also responsible for Spanco’s foray into Power segment.

 
Kamal Maheshwari has a strong techno commercial background and is a dynamic leader with good command on IT management skills. He has wide exposure to complex solution designing and implementation of Large LAN and multi location WAN setups. His vast experience also includes BPO and Call center technologies and has a track record of successful execution of big projects with 5000+ seats.

 
He is also instrumental in setting up the capabilities in solution designing for OSS BSS for telecom players and software for business process automations.

 

Mr. Maheshwari brings to Spanco 16 years of Technology experience.

 
Mr. Maheshwari holds a Bachelor’s degree in Electrical Engineering.

 

Mr. Praveen Kumar

 - CEO - Spanco BPO

 

Pravin Kumar is the CEO of Spanco BPO Services Private Limited and a member of the Board of Directors of Spanco BPO Services Private Limited.

 
Mr. Kumar is an Industry veteran with more than 35 years of experience during which he has been credited with the creation of three large business empires. Mr. Kumar today is widely respected name in the Business Process Outsourcing space and is regarded as a pioneer in the Domestic Call Center Services in the Country.

Praveen Kumar started his career in 1974 with the Flowmore group for 12 years. He was instrumental in conceptualizing and setting up diverse businesses like Capital Goods, Power and Polyester firms. He spent 19 years with the Dalmia group where he spearheaded various business units ranging from Cement to Textiles to paging services. He was the Managing Director of DSS Mobile Communications; which was a JV between Dalmia's, Samsung and Sunkyong of South Korea. DSS, in 2000 was the largest domestic call center in the country.

Mr. Kumar is also credited with the creation of the "Mobilink" paging brand in India. In 2002, he was one of the shortlists for the Ernst and Young Manager of the year award. Just before joining Spanco, Mr. Kumar was the CEO at Omnia BPO Services, the BPO arm of the Spice Telecom group.

 

Mr. Kumar is a MBA from BITS Pilani specialization in Finance, Advertising and Sales. He was the first President of Indian Paging Services Association and was also an active member of the Telecom Committee of CII.

 

Mr. Anil Wadhwa

 - CEO and Executive Director of Spanco Respondez BPO Private Limited



Anil Wadhwa is CEO and Executive Director of Spanco Respondez BPO Private Limited and CEO and Director Spanco Europe Limited (Respondez UK).

 
Mr. Wadhwa joined Spanco Group in July 2000 as Head of South India region to set up and grow system integration business in Hyderabad, Bangalore and Chennai. Worked extensively on the network side with leading ISPs and set up technology for over 15 International call centers pan India. Since January 2007 he took over as CEO of Respondez and further established the business with partnerships across the United States and acquisition in UK. He grew Respondez successfully from a single site in Mumbai to two sites and doubled the revenues with a consistent and enviable profit making record.

 
As a part of the founding team of Spanco’s Domestic BPO business was instrumental in acquiring and sustaining key clients for the domestic BPO division in the first year. Also set up the domestic BPO facility at Bangalore employing 300 call center professionals. As Chief Operating Officer for Respondez built a team in HR, Training, Operations and Quality which delivered consistently resulting in increased revenues from Year 2003-04 to Year 2005-06.

Mr. Wadhwa holds a Bachelor’s degree in Commerce from Osmania University, Hyderabad, India. He has over 16 years of experience as an independent entrepreneur. In 1993 he founded a company in Hyderabad involved into office automation and telecom system integration space. He was awarded and recognised as the youngest entrepreneur and highest performing partner pan India with key Office Automation and Paging companies through 1994 – 1996. In the year 1999-2000 the company had a turnover of 31 million INR.

 

Mr. Tejinder Singh Bhatia

-          Director and CEO, Spanco GKS

 

Tejinder Singh Bhatia is Director and CEO of Spanco GKS, in Qatar.


Tejinder joined Spanco in May, 2006 and has played a key role in growing the Spanco GKS business. He built two BPO units Qatar and Oman respectively.

 
Prior to joining Spanco, he was COO and Business Head; Godrej - Upstream Limited. He has spent 18 years in various senior management positions. Under his leadership, these businesses achieved significant growth faster than the market average.

 
Mr. Bhatia is a postgraduate in Commerce and economics from Delhi University, and holds a Master's degree in Business Management. He has also completed MCSE+I, PGDCA and Six Sigma – black belt.

His interests include; Cricket, Swimming, Reading, Traveling, Cooking, Teaching, New Technology and gizmos.

Mr. Bhatia has won a number of Honors and prestigious awards. Some key awards include Gold award in service category by Oman Web Awards, Largest OSP (>300 Seats) in Middle East by Insights, Best Internally developed application; all are testament to his dedication and industry expertise.

 

Mr. Ravi Bhatnagar

-          Sr. Vice President (Corporate)

 

Ravi Bhatnagar is Senior Vice President - Corporate for Spanco Limited.  


Ravi has wealth of experience spanning over 2 decades, in various domain. He played a key role in understanding and catering to the telecom market. He has high degree of expertise in the various e-governance projects from seeding to successful execution stages. He led e-governance business at Shonkh Technologies International Limited where he introduced Smart Card based solutions for Driving License and Vehicle Registration Certificates for the first time in the country. During his stint with Vertec Communications Limited a leading Internet Service Provider he played a pivotal role of introducing internet services in few states of India.

Ravi holds a degree in Arts and a Post Graduate diploma in PR. He has a PG diploma specializing in Sales and Marketing. He enjoys travelling to exotic locations and is an ardent follower of Indian music.

 

Mr. Kaustubh Dhavse

 - Vice President and Head of (Business Strategy - Spanco Group)

 

Kaustubh Dhavse heads the Business Strategy Group (BSG) at Spanco Limited. In his role, he leads a team of technology, business and financial strategists who help in defining the Business and Financial strategy across all Spanco group companies.

 
Prior to joining Spanco Limited, Kaustubh was head of the ICT consulting practice for South Asia and Middle East at Frost and Sullivan In that role he was responsible for the overall growth of the consulting business across this region.

While at Frost and Sullivan, Kaustubh has worked with CEO's of several IT/ITES and Telecom Companies helping them with their growth strategy. His work on development of a Product Strategy for a large Indian IT MNC and Go to Market Strategy for the world's largest network equipment manufacturer was well recognized.

Kaustubh is a well known speaker and has been featured in prominent business TV Channels, newspapers, and Industry related magazines.

 
Apart from Business and Strategy consulting, Kaustubh has been associated with the IT Outsourcing Industry for more than 8 years. He has worked with EDS and helped setup the Workplace Support Services Program in India for several fortune 100 clients. He was also head of operations with Respondez (Spanco's International BPO arm).

Kaustubh has an Engineering degree from the University of Mumbai and has a PGDM from S.P.Jain Institute of Management and Research (SPJIMR). He achieved the distinction of featuring in the Dean's merit list while doing his PGDM from SPJIMR.

 

 

BUSINESS PARTNERS AND ALLIANCES

 

Subject’s alliances with leading global companies like Alcatel, Nortel, Apropos, DMC Stratex Networks assist the company in its bids for large Indian contracts with oil companies, Indian railways, the Indian defense establishments and other projects. As a result, the company has acquired visible and brand-enhancing clients like ONGC, Indian Railways and BSNL, among others over the years.

 

 

SPANCO'S PRINCIPAL TECHNOLOGY SUPPLIERS HAVE BEEN DERIVED FROM THE FOLLOWING LEADING COMPANIES:

 

  • Nortel Networks: Multi service platforms, voice switches, layer 2 and 3 switches
  • Polycom: Videoconferencing and audio conferencing solutions
  • Alcatel: For TDM multiplexing and digital cross connect solutions
  • Verint Systems: Quality monitoring and feedback systems based on actionable intelligence
  • Concerto and Interactive Intelligence: Customer interaction management suite of products
  • DMC Stratex and Aperto: Point-to-point and point-to-multipoint radio solutions in various frequency bands
  • Acterna: Text and measurement solutions
  • Amp, Molex and other Indian manufacturers: For copper and fiber media cables

 

 

NORTEL NETWORKS

 

  • Established more than a century ago, Nortel Networks has a tradition of innovation and global leadership in shaping the evolution of communications.
  • Nortel Networks is they're delivering networking and communication services and infrastructure to service providers and enterprises in more than 150 countries.
  • Industry leader. Provides high performance network infrastructure, contact centre and other enterprise solutions to carriers and enterprise customers in more than 150 countries.
  • Delivers scalable, flexible and resilient solutions with a product portfolio which spans packet, optical, wireless and voice technologies, thereby delivering numerous new services and applications, as well as seamless and ubiquitous broadband connectivity
  • Commanded the largest US market share in contact centre solutions in 2002-03.

 

 

CONCERTO

  • Concerto is a proven provider of customer interaction management (CIM) solutions to more than 1,200 businesses worldwide, which enable companies to more effectively manage interactions with customers via voice, email, the Web and fax.
  • Founded in 1981 as a dialer provider, the company has evolved significantly, yet remains exclusively focused on the contact center industry.
  • Concerto enable its diverse customer base across many industries including healthcare, financial services, travel, telecommunications and utilities to provide superior customer service.
  • Leader in the outbound predictive dialing solutions.
  • Provides professional services, software services and managed services.
  • Possesses large number of patents in predictive dialing solutions.
  • Offers state of the art solutions built on the latest predictive dialing technology.

POLYCOM

  • Founded in 1990, Polycom is the only company today delivering end-to-end rich media collaborative applications for voice, video, data and the web from desktop and mobile personal systems to room systems to the network core, enabling people to connect anytime, anyplace and with any device in a virtual experience as natural as being there.
  • In addition to being the worldwide leader in market share for best in class group and personal video systems, video and voice collaboration infrastructures and conference phones, Polycom also has the only solution for delivering Unified Collaborative Communications - the convergence of voice, video, data and web - known as The Polycom Office.
  • The combination of strategic acquisitions and continual product innovation positions Polycom for continuing its market and technology leadership in voice, video, web and data collaboration.
    Headquartered in Pleasanton, Calif., the company employs more than 1,200 people worldwide and has regional offices throughout the U.S., Europe, Latin America and Asia.

POLYCOM'S INDUSTRY LEADERSHIP

 

  • 4Creator of over 300 patents in collaborative communications
  • 4Market leader in video conferencing systems - ViewStation®, iPowerTM and ViaVideoTM
  • 4Market leader in voice conferencing endpoints - SoundStation®

  • 4Market leader in video management systems - Global Management SystemTM
  • 4Market leader in video network infrastructure systems - MGC-100TM
  • 4Market leader in voice conferencing - OCI, Redivoice

 

 

VERINT

 

  • Verint Systems Inc. is a leading provider of analytic software solutions for communications interception, digital video security and surveillance, and enterprise business intelligence.
  • Verint solutions transform raw voice, video, and data into actionable intelligence and mission-critical analysis to enhance security and increase enterprise profitability.
  • Verint actionable intelligence solutions empower more than 1,000 organizations in 50 countries.
  • Verint's innovative product architecture enables them to deliver solutions that scale to the size and growth of their customers' organizations. Built on open systems using industry standards, their solutions are designed to integrate seamlessly with existing IT infrastructures, leveraging their customers' investments and reducing total cost of ownership.

 

 

DMC STRATEX NETWORKS

 

  • An industry leader in the development, manufacture and marketing of microwave radio solutions for point-to-point applications in licensed frequency bands, enabling the development of complex communications networks worldwide.
  • Achieved international recognition for quality, innovation and technical superiority in delivering wireless transmission systems for the transport of data, voice and video communication systems.
  • Enjoying 18 years of experience in specialized wireless solutions. Built a global customer base spanning a wide variety of applications and geographic locations. Deployed more than 200,000 systems in over 95 countries. One of the largest installed bases in the industry.
  • Has more than 200 active accounts, including Mobile Cellular service providers, public and private fixed network operators, including (among others): Cingular, Sprint (United States), Telcel (Mexico), Embratel (Brazil), France Telecom/Orange (Europe), Firstmark (France), Centertel (Poland), Panafon (Greece), MTN (Africa), Orascom (MEA), China Unicom, and China Mobile (China).

 

 

ALCATEL

 

  • Designs, develops and builds innovative and competitive communications network.
  • Provides end-to-end communications solutions, enabling carriers, service providers and enterprises to deliver any type of content (voice, data and multimedia) to any kind of customer anywhere in the world.
  • Provides best-of-breed bandwidth management solutions and primary data multiplexing products.
  • Leveraging its long-term leadership in telecommunications network equipment as well as its expertise in applications and network services, Alcatel enables its customers to focus on optimizing their service offerings and revenue streams

 

 

PRESS RELEASE:

 

09.11.2010

Spanco limited bags 7000 crore Nagpur Distribution Franchisee Project from MSEDCL

 

Spanco has emerged victorious in a keenly contested Power Distribution Franchisee bid. The said opportunity covers the area of Urban Circle in Nagpur city and Spanco’s role will be to provide efficient power, reduce losses and provide high level of consumer satisfaction to approx. 4 lakhs consumers of Nagpur city for a stretch of 15 years. Spanco's bid was the highest at 5350 cr on NPV basis for 15 years. The current revenue for Nagpur city covering bid areas is about 38 crores per month with more than 30 percent distribution losses. Spanco will be the DF for the next 15 years and anticipates revenue growth of 10 percent annually. The key focus will be to bring down distribution losses and increase overall efficiency of power distribution.

 

(MSEDCL) and (MERC) which are one of the most progressive utility and regulator in the country are keen to bring in operational efficiency in the distribution sector. It has undertaken many internal reforms programs and has been able to marginally reduce the Aggregate Technical and Commercial losses and bring in some discipline to the commercial viability, to strengthen the process of loss reduction, to analyze the advantages of new technology and new management techniques the utility in tune with the provisions of the act has devised a model of “Public Private Partnership”.

 

Spanco’s role in next 15 years shall be:

 

Energy accounting across the periphery of the designated utility area: Improvement in metering, billing and collection (MBC) as well as transmission is a critical requirement in the power distribution for total energy accounting.

Distribution transformer indexing in reference to feeders (GIS): Improvement in the LT distribution system is also envisaged.

 

Consumer Indexing with reference to distribution transformer and GIS.

 

Spanco shall emphasize at porting the customer data with all the associated information, asset data, mapped network diagram in graphical form, codification of all the above entities (Assets, LT/HT customers etc.) hierarchically and integrate them into single platform.

 
Accuchecking of meters: Automated meter reading (AMR) is an important tool for effective metering and total accounting of energy input and supplies, which Spanco wishes to implement, starting with high-value industrial, institutional and commercial consumers and later for agricultural and LT consumers as well.

 

On this historic win the CMD of Spanco suggested "This is a remarkable opportunity for the company to contribute in the area of efficient power distribution. We have been working in the area of creating tech infrastructure for the last 15 years and have worked across key sectors to increase governance efficiency. We will work towards creating Nagpur as a model DF town".

 

CESC, A2Z, Indu Project, Vijay electrical, CGL, SMS, Spanco, GTL, Tata Power, Reliance, India Bulls were the eleven bidders for Nagpur Distribution Franchisee. The bids were evaluated on the basis of highest Net Present Value of the Input energy rate per Kwh (unit) for each year of the entire project tenure of 15 years.

 

ABOUT SPANCO

 

Spanco is in the business of creating technology infrastructure to help drive governece efficiency across key sectors like government, power, transport and telecom. Spanco Limited has a formidable presence in the BPO space spread over four continents and catering to india. US/Europe, Middle East and African markets. Spanco limited is a public listed, ISO 9001:2008 and CMMI level 3 certified company.

 


CMT REPORT (Corruption, Money Laundering & Terrorism]

 

The Public Notice information has been collected from various sources including but not limited to: The Courts, India Prisons Service, Interpol, etc.

 

1]         INFORMATION ON DESIGNATED PARTY

No records exist designating subject or any of its beneficial owners, controlling shareholders or senior officers as terrorist or terrorist organization or whom notice had been received that all financial transactions involving their assets have been blocked or convicted, found guilty or against whom a judgement or order had been entered in a proceedings for violating money-laundering, anti-corruption or bribery or international economic or anti-terrorism sanction laws or whose assets were seized, blocked, frozen or ordered forfeited for violation of money laundering or international anti-terrorism laws.

 

2]         Court Declaration :

No records exist to suggest that subject is or was the subject of any formal or informal allegations, prosecutions or other official proceeding for making any prohibited payments or other improper payments to government officials for engaging in prohibited transactions or with designated parties.

 

3]         Asset Declaration :

No records exist to suggest that the property or assets of the subject are derived from criminal conduct or a prohibited transaction.

 

4]         Record on Financial Crime :

            Charges or conviction registered against subject:                                                              None

 

5]         Records on Violation of Anti-Corruption Laws :

            Charges or investigation registered against subject:                                                          None

 

6]         Records on Int’l Anti-Money Laundering Laws/Standards :

            Charges or investigation registered against subject:                                                          None

 

7]         Criminal Records

No available information exist that suggest that subject or any of its principals have been formally charged or convicted by a competent governmental authority for any financial crime or under any formal investigation by a competent government authority for any violation of anti-corruption laws or international anti-money laundering laws or standard.

 

8]         Affiliation with Government :

No record exists to suggest that any director or indirect owners, controlling shareholders, director, officer or employee of the company is a government official or a family member or close business associate of a Government official.

 

9]         Compensation Package :

Our market survey revealed that the amount of compensation sought by the subject is fair and reasonable and comparable to compensation paid to others for similar services.

 

10]        Press Report :

            No press reports / filings exists on the subject.

 

 

CORPORATE GOVERNANCE

 

MIRA INFORM as part of its Due Diligence do provide comments on Corporate Governance to identify management and governance. These factors often have been predictive and in some cases have created vulnerabilities to credit deterioration.

Our Governance Assessment focuses principally on the interactions between a company’s management, its Board of Directors, Shareholders and other financial stakeholders.

 

 

CONTRAVENTION

 

Subject is not known to have contravened any existing local laws, regulations or policies that prohibit, restrict or otherwise affect the terms and conditions that could be included in the agreement with the subject.

 

 

FOREIGN EXCHANGE RATES

 

Currency

Unit

Indian Rupees

US Dollar

1

Rs.44.33

UK Pound

1

Rs.74.13

Euro

1

Rs.65.78

 

 

SCORE & RATING EXPLANATIONS

 

SCORE FACTORS

 

RANGE

POINTS

HISTORY

1~10

6

PAID-UP CAPITAL

1~10

5

OPERATING SCALE

1~10

6

FINANCIAL CONDITION

 

 

--BUSINESS SCALE

1~10

5

--PROFITABILIRY

1~10

5

--LIQUIDITY

1~10

6

--LEVERAGE

1~10

5

--RESERVES

1~10

6

--CREDIT LINES

1~10

5

--MARGINS

-5~5

-

DEMERIT POINTS

 

 

--BANK CHARGES

YES/NO

YES

--LITIGATION

YES/NO

NO

--OTHER ADVERSE INFORMATION

YES/NO

NO

MERIT POINTS

 

 

--SOLE DISTRIBUTORSHIP

YES/NO

NO

--EXPORT ACTIVITIES

YES/NO

YES

--AFFILIATION

YES/NO

YES

--LISTED

YES/NO

YES

--OTHER MERIT FACTORS

YES/NO

YES

TOTAL

 

49

 

This score serves as a reference to assess SC’s credit risk and to set the amount of credit to be extended. It is calculated from a composite of weighted scores obtained from each of the major sections of this report. The assessed factors and their relative weights (as indicated through %) are as follows:

 

Financial condition (40%)            Ownership background (20%)                 Payment record (10%)

Credit history (10%)                    Market trend (10%)                                Operational size (10%)

 

 

RATING EXPLANATIONS

 

RATING

STATUS

 

 

PROPOSED CREDIT LINE

>86

Aaa

Possesses an extremely sound financial base with the strongest capability for timely payment of interest and principal sums

 

Unlimited

71-85

Aa

Possesses adequate working capital. No caution needed for credit transaction. It has above average (strong) capability for payment of interest and principal sums

 

Large

56-70

A

Financial & operational base are regarded healthy. General unfavourable factors will not cause fatal effect. Satisfactory capability for payment of interest and principal sums

 

Fairly Large

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

 

Satisfactory

26-40

B

Capability to overcome financial difficulties seems comparatively below average.

 

Small

11-25

Ca

Adverse factors are apparent. Repayment of interest and principal sums in default or expected to be in default upon maturity

 

Limited with full security

<10

C

Absolute credit risk exists. Caution needed to be exercised

 

 

Credit not recommended

-

NB

                                       New Business

-

 

 

 

 

 

PRIVATE & CONFIDENTIAL : This information is provided to you at your request, you having employed MIPL for such purpose. You will use the information as aid only in determining the propriety of giving credit and generally as an aid to your business and for no other purpose. You will hold the information in strict confidence, and shall not reveal it or make it known to the subject persons, firms or corporations or to any other. MIPL does not warrant the correctness of the information as you hold it free of any liability whatsoever. You will be liable to and indemnify MIPL for any loss, damage or expense, occasioned by your breach or non observance of any one, or more of these conditions

This report is issued at your request without any risk and responsibility on the part of MIRA INFORM PRIVATE LIMITED (MIPL) or its officials.