MIRA
INFORM REPORT
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Report Date : |
10.08.2011 |
IDENTIFICATION DETAILS
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Name : |
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Operating Office
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Mythrivihar Complex, |
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Country : |
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Date of
Incorporation : |
01.11.1989 |
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Legal Form : |
State Government Organization. |
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Line of Business
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Planning, Design, Construction, Maintenance, Operation and Management
of water supply system and all sewerage and sewerage treatment works. |
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No. of Employees
: |
Not Available |
RATING & COMMENTS
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MIRA’s Rating : |
Ba |
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RATING |
STATUS |
PROPOSED CREDIT LINE |
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41-55 |
Ba |
Overall operation is considered normal. Capable to meet normal
commitments. |
Satisfactory |
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Status : |
Satisfactory |
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Payment Behaviour : |
Usually Correct |
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Litigation : |
Clear |
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Comments : |
Subject is an established Water Supply And Sewerage Board under the
control of Government of Andhra Pradesh. Trade relations are reported as
fair. Business is active. Payments are reported to be usually correct. Subject being a Government of Andhra Pradesh board can be considered
normal for business dealings at usual trade terms and conditions. |
NOTES :
Any query related to this report can be made
on e-mail : infodept@mirainform.com
while quoting report number, name and date.
ECGC Country Risk Classification List – April 1, 2010
|
Country Name |
Previous Rating (31.12.2009) |
Current Rating (01.04.2010) |
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A1 |
A1 |
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Risk Category |
ECGC Classification |
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Insignificant |
A1 |
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Low |
A2 |
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Moderate |
B1 |
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High |
B2 |
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Very High |
C1 |
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Restricted |
C2 |
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Off-credit |
D |
LOCATIONS
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Operating Office : |
Mythrivihar Complex, |
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Tel. No.: |
91-40-23442822 / 66669000 |
THE BOARD
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Name : |
Hon’ble Chief Minister of Andhra Pradesh |
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Designation : |
Chairman |
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Name : |
Hon’ble Minister for Municipal Administration and Urban development |
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Designation : |
Vice Chairman |
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Name : |
Chairman A P Pollution Control Board |
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Designation : |
Ex-Officio Director |
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Name : |
Principal Secretary, Municipal Admin and Urban Devt Govt. of A P |
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Designation : |
Ex-Officio Director |
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Name : |
Secretary Finance (IF) Govt. of A P |
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Designation : |
Ex-Officio Director |
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Name : |
Special Officer and Commissioner, Municipal Corporation of |
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Designation : |
Ex-Officio Director |
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Name : |
Director, Health, Govt. of A P |
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Designation : |
Ex-Officio Director |
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Name : |
Director (Technical), HMWSSB |
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Designation : |
Director |
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Name : |
Director (Finance), HMWSSB |
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Designation : |
Director |
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Name : |
Managing Director, HMWSSB |
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Designation : |
Managing Director |
LOCAL AGENCY FURTHER INFORMATION
WEB DETAILS
Citizens Charter of HMWSSB
The aim and purpose of this charter of HMWSSB
is to confirm publicly, the service assurance given to the customers, who pay
their bills regularly, for water and sanitation services from the Board; to
confirm the standards that the Board has set for itself, with regard to
providing services to its customers; and to state the customers obligations.
This Charter is not a legal document for enforcement against neither the Board
nor the customers. ...
This Charter comes into effect from January 26, 2000.
The subject provides the following services
to its customers.
·
Supply of potable drinking water
·
Sewage collection and disposal
The General Manager, Single Window Cell,
subject, Khairatabad,
·
Issue of application forms
·
Acceptance of filled in application form
·
Release of Water Supply Connection
·
Payment of Fees
·
Sanction
·
Release of Sewerage Connection
·
Metro Customer Care
·
Communication
·
Courtesy and Helpfulness
·
Suggestions and Glossary
·
The application form will cost a nominal fee of
Rs.10.00.
·
Supplied on all working days during office hours.
·
Available at all Cash Collection Counters and at
Single Window Cell (SWC).
Acceptance of
filled in application form
The filled in application forms will be
·
Accepted only at the Board office (SWC).
·
Accepted during office hours on all working days.
·
Accepted only after preliminary scrutiny at SWC.
·
Acknowledged by issuing a receipt on the spot by
SWC.
·
A process fee will be collected for applications of
domestic and non-domestic categories.
Release of Water
Supply Connection
·
Individual water supply connection will be released
within 30 (thirty) working days from the date of payment of connection fee in
full.
·
The connection fee includes boring, tapping of
distribution main, supply and laying of necessary pipe including supply and
fixing of meter chamber, gate valve, prescribed water meter etc.
·
The Board is responsible for obtaining the MCH road
cutting permission, including all civil works connected with the laying of
service connection up to customers premises including fixing water meter.
·
The customers are requested not to pay or engage
any plumber / contractor for the aforesaid work.
·
The customers are advised to have a sump of
adequate capacity close to meter. The meter chamber shall be located only
within 2 meters from the boundary, inside the premises.
·
All the materials required like communication
pipes, compression fittings, gate valve, meter and meter chamber for giving
service connection from the tapping point up to the customer premises including
the meter will be supplied by the Board.
·
The customers should not engage the services of any
employee of the Board for taking the connection.
All payments will be
·
Accepted at SWC of Board's Head Office, Khairatabad
on all working days during office hours.
·
Accepted by Demand Draft / Cheque / Cash in Board's
Khairatabad Bank Account or Board Office (SWC).
·
Accepted in full only and no installments will be
allowed.
·
Acknowledged and receipts will be issued at the
SWC.
·
The Board (SWC) will take a minimum of 15 working
days and a maximum of 30 working days to sanction or reject the application,
from the date of receipt.
·
The Board will communicate sanction or rejection within
15 working days thereafter.
·
Customer to contact SWC at Head Office of the Board
at Khairatabad, any time (during working hours) after expiry of 30 working
days.
·
In the event of failure to issue sanction order or
a formal rejection letter after 30 working days and on personal visit of the
customer to the Single Window Cell (SWC) will pay an amount of Rs. 20 /-
(Rupees twenty only) as a token of its commitment to the customer.
·
Customer will be given a fresh date (not more than
15 days hence) and if the customer does not get any response on his subsequent
visit to the SWC, he/she will again be paid Rs. 20/ - and the Managing
Director/ Director Technical, of the Board will personally meet such customers
to explain the reasons for delay.
·
If the stated amount is not deposited within 30
days of sanction order, the order becomes invalid. A fresh application will be
made for process and the process fee paid earlier will be forfeited.
Release of Sewerage Connection
·
The customer shall construct sewer manhole with
silt catch pit within the premises before the Board gives the sewerage
connection.
·
The Board shall connect sewer line from internal
sewer manhole of the customer's premises to the main sewer line.
Water Supply
·
Quantity : Assures a minimum of 250 litres/connection/day.
·
Quality : Assures to provide potable water.
Residual Chlorine to be maintained in the water supplied
o
Minimum – – 0.25 ppm
o
Maximum – – 1.00 ppm
·
Timing: Adhere to the notified timings. Any change
will be informed in advance.
o
Planned interruptions will be informed within 24
hours of advance notice.
o
Any unplanned delay will be informed at least 2
hours in advance.
·
Duration of Supply : Assured one-hour minimum
supply on a supply day.
·
Contingency Plan : In case of disruption in regular
piped water supply, Contingency Plan will be implemented as per the area in
which the supplies are disturbed. Details can be perused at the concerned
Section Office of the Board.
Billing Services
- First bill will
be issued within a maximum of three months after the release of
connection.
- All
subsequent/regular bills shall be issued presently on a
- Monthly
basis for Domestic category.
- Monthly
Basis for all other categories.
- Payment of
water and sewerage cess will be accepted at any of the e-Seva centers
Debit/credit cards and at the designated Cash Collection Counters of the
Board.
- Payments will
be accepted presently in cash, Cheque and Demand Drafts.
- Receipts will
be issued for all payments at the Cash Collection Counters.
- Disconnection
of water supply and sewerage connection will be carried out with a notice
of 7 days after the due date.
Complaints
The categories of complaints include no water supply, leakage in
distribution main and service connection, suspected water pollution, low
pressure, chockages, missing manhole cover, sewage overflows, repairing or
replacement of meters, dispute on bills, change in category of consumption etc.
Under the Citizen's Charter, minimum and maximum time have been fixed in terms
of days for attending to all the above such categories of complaints from the
time of receipt and the same is as follows:
Complaint Types and Redressal Times
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Sl.No |
Nature of
complaints |
Redressal Time(in days) |
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Min |
Max |
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Water Supply |
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1 |
No Water for "X" days. |
3* |
4 |
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2 |
Low Water pressure |
3* |
4 |
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3 |
Polluted Water supply |
3* |
4 |
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4 |
Water leakage. |
2 |
3 |
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5 |
Erratic Timing of water supply. |
2 |
3 |
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6 |
Change of category of water supply. |
7 |
10 |
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7 |
Illegal usage of motor |
1 |
2 |
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Sewerage |
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8 |
Sewerage overflow on the road. |
2 |
3 |
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9 |
Chockage at customer premises . |
1/3 |
3 |
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10 |
Replacement of missing manhole cover. |
1 |
2 |
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11 |
Private Septic Tank cleaning. |
7 |
15 |
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Metering and Billing |
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12 |
Excess bill and verification. |
7 |
10 |
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13 |
Non-receipt of water bill. |
7 |
10 |
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14 |
Cleaning and maintenance of meters. |
7 |
10 |
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15 |
Domestic meter repairs and replacements. |
7 |
15 |
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16 |
Meter repairs other than domestic. |
1/2 |
7 |
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Request Services |
|||
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17 |
Tanker required in Board's supply area. |
1 |
2 |
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18 |
Dial-A-Tanker. |
3 hours |
3 hours |
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19 |
Connection Request. |
3 |
4 |
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20 |
Meter-ON-Dial. |
3 |
7 |
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Others |
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21 |
Complaints relating to bore wells, PSPs, illegal connection etc. |
1 |
7 |
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22 |
Storm Water Overflows. |
2 |
3 |
However, the customer will be supplied 250 liters per connection per day
if the supply is not restored in 2 consecutive supply days. The Board only will
give customers who do not have any arrears this facility. This facility is only
for complaints registered with 155313.
The tankers will be arranged up to the nearest accessible place and from
there the customer has to take the water.
All complaints of the customers shall be registered through MCC Ph:
155313 only.
All employees of HMWSSB are committed to customer service. The following
officers may be contacted in case of necessity.
|
Chief General
Manager (E), O and M Circle I, Goshamahal. |
24608988 |
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General Manager (E), O and M Division I,
Goshamahal. |
24601331 |
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General Manager (E), O and M Division II,
Goshamahal. |
24603184 |
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General Manager (E), O and M Division III,
Navodaya colony. |
24602274 |
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Chief General
Manager (E), O and M Circle III, Goshamahal. |
24744647 |
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General Manager (E), O and M Division IV,
RedHills. |
23391646 |
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General Manager (E), O and M Division V,
Narayanaguda. |
55519001 |
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General Manager (E), O and M Division X,
NTR Nagar. |
27408918 |
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Chief General
Manager (E), O and M Circle II, S. R. Nagar. |
23714963 |
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General Manager (E), O and M Divn VI, S. R.
Nagar. |
23701222 |
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General Manager (E), O and M Divn VII,
Marredpally. |
27801318 |
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General Manager (E), O and M Divn IX,KPHB
colony. |
27903730 |
Customer’s
Obligations
·
Customers should pay water bills promptly.
·
Customers should protect and maintain water meter
in good condition. Tampering of water meter is an offense punishable under
HMWSSB Act.
·
Customers should not use any Booster Pumps to draw
more water. It causes serious inconvenience to others. It is a serious offense.
·
Customers may inform the Metro Customer Care on
phone 155313 about any illegal installation of pumps by others.
·
Customers may inform the MCC on phone 1553/3 about
any illegal connections.
·
Customers may inform the MCC on phone 1553/3, if any
sewer line chokage or water leakage is noticed on the roads.
·
Customers should educate all their family members
not to throw domestic waste in their toilets. This will choke sewer lines.
·
Customers should advise the public not to dump
building materials like sand, stone etc., near sewer manholes, which may enter
sewer line and cause chockage.
·
Customers should not open sewer manhole covers to
let off the rainwater, as this will choke the sewer lines, which are not
designed to carry rainwater.
·
Customer should insist, on any subject employee,
visiting his premises, to show his identity card so as to avoid cheating.
·
Customers to avoid pit taps, as they are a major
source of pollution.
·
Customers should conserve water, as it is a
precious resource. They must use taps and other appliances that minimize
wastage and lead to saving of water at every point of consumption.
·
Customer is expected to make necessary arrangements
for rooftop collection of rainwater. Assistance can be had from Ground Water
Department and subject.
·
Customer, as the ultimate beneficiary of all public
assets, must bestow personal interest in protecting and promoting their use.
Any willful misuse must evoke customer's concern prompting action.
The board will adopt such channels of
communication as are faster to inform the customers in shorter time.
NEWS
Media Rejoinder
Posted on: 27/Jan/2010
With reference to the adverse news item appearing in certain news papers
on 26 Jan 2010 regarding water supply position in
CMT REPORT (Corruption, Money Laundering & Terrorism]
The Public Notice information has been collected from various sources
including but not limited to: The Courts,
1] INFORMATION ON
DESIGNATED PARTY
No exist designating subject or any of its beneficial owners,
controlling shareholders or senior officers as terrorist or terrorist
organization or whom notice had been received that all financial transactions
involving their assets have been blocked or convicted, found guilty or against
whom a judgement or order had been entered in a proceedings for violating
money-laundering, anti-corruption or bribery or international economic or anti-terrorism
sanction laws or whose assets were seized, blocked, frozen or ordered forfeited
for violation of money laundering or international anti-terrorism laws.
2] Court Declaration :
No records exist to suggest that subject is
or was the subject of any formal or informal allegations, prosecutions or other
official proceeding for making any prohibited payments or other improper
payments to government officials for engaging in prohibited transactions or
with designated parties.
3] Asset Declaration :
No records exist to suggest that the property or assets of the subject
are derived from criminal conduct or a prohibited transaction.
4] Record on Financial
Crime :
Charges or conviction
registered against subject: None
5] Records on Violation of
Anti-Corruption Laws :
Charges or
investigation registered against subject: None
6] Records on Int’l
Anti-Money Laundering Laws/Standards :
Charges or
investigation registered against subject: None
7] Criminal Records
No available
information exist that suggest that subject or any of its principals have been
formally charged or convicted by a competent governmental authority for any
financial crime or under any formal investigation by a competent government
authority for any violation of anti-corruption laws or international anti-money
laundering laws or standard.
8] Affiliation with
Government :
No record
exists to suggest that any director or indirect owners, controlling
shareholders, director, officer or employee of the company is a government
official or a family member or close business associate of a Government
official.
9] Compensation Package :
Our market
survey revealed that the amount of compensation sought by the subject is fair
and reasonable and comparable to compensation paid to others for similar
services.
10] Press Report :
No press reports / filings exists on
the subject.
CORPORATE GOVERNANCE
MIRA INFORM as part of its Due Diligence do provide comments on
Corporate Governance to identify management and governance. These factors often
have been predictive and in some cases have created vulnerabilities to credit
deterioration.
Our Governance Assessment focuses principally on the interactions
between a company’s management, its Board of Directors, Shareholders and other
financial stakeholders.
CONTRAVENTION
Subject is not known to have contravened any existing local laws,
regulations or policies that prohibit, restrict or otherwise affect the terms
and conditions that could be included in the agreement with the subject.
FOREIGN EXCHANGE RATES
|
Currency |
Unit
|
Indian Rupees |
|
US Dollar |
1 |
Rs.45.17 |
|
|
1 |
Rs.73.72 |
|
Euro |
1 |
Rs.64.26 |
RATING EXPLANATIONS
|
RATING |
STATUS |
PROPOSED CREDIT LINE |
|
|
>86 |
Aaa |
Possesses an extremely sound financial base with the strongest
capability for timely payment of interest and principal sums |
Unlimited |
|
71-85 |
Aa |
Possesses adequate working capital. No caution needed for credit transaction.
It has above average (strong) capability for payment of interest and
principal sums |
Large |
|
56-70 |
A |
Financial & operational base are regarded healthy. General unfavourable
factors will not cause fatal effect. Satisfactory capability for payment of
interest and principal sums |
Fairly Large |
|
41-55 |
Ba |
Overall operation is considered normal. Capable to meet normal
commitments. |
Satisfactory |
|
26-40 |
B |
Capability to overcome financial difficulties seems comparatively
below average. |
Small |
|
11-25 |
Ca |
Adverse factors are apparent. Repayment of interest and principal sums
in default or expected to be in default upon maturity |
Limited with full
security |
|
<10 |
C |
Absolute credit risk exists. Caution needed to be exercised |
Credit not
recommended |
|
- |
NB |
New Business |
- |
This report is issued at your request without any
risk and responsibility on the part of MIRA INFORM PRIVATE LIMITED (MIPL)
or its officials.