MIRA INFORM REPORT

 

 

Report Date :

13.01.2011

 

IDENTIFICATION DETAILS

 

Name :

FIRSTSOURCE SOLUTIONS LIMITED

 

 

Registered Office :

6th Floor, Peninsula Chambers, Ganpatrao Kadam Marg, Lower Parel, Mumbai-400013, Maharashtra

 

 

Country :

India

 

 

Financials (as on) :

31.03.2010

 

 

Date of Incorporation :

06.12.2001

 

 

Com. Reg. No.:

11-134147

 

 

CIN No.:

[Company Identification No.]

L64202MH2001PLC134147

 

 

TAN No.:

[Tax Deduction & Collection Account No.]

MUM104720C

 

 

Legal Form :

A Public Limited Liability Company. The company’s Shares are listed on stock exchange.

 

 

Line of Business :

Providing IT enabled transaction processing services.

 

 

RATING & COMMENTS

 

MIRA’s Rating :

Ba (45)

 

RATING

STATUS

PROPOSED CREDIT LINE

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

Satisfactory

 

 

Maximum Credit Limit :

USD 44000000

 

 

Status :

Satisfactory

 

 

Payment Behaviour :

Usually Correct

 

 

Litigation :

Clear

 

 

Comments :

Subject is an established company having satisfactory track. Trade relations are reported as fair. Business is active. Payments are reported to be  usually correct and as per commitments.

 

The company can be considered normal for business dealings at usual trade terms and conditions.

 

NOTES :

Any query related to this report can be made on e-mail : infodept@mirainform.com while quoting report number, name and date.

 

 

ECGC Country Risk Classification List – April 1, 2010

 

Country Name

Previous Rating

(31.12.2009)

Current Rating

(01.04.2010)

India

A1

A1

 

Risk Category

ECGC Classification

Insignificant

 

A1

Low

 

A2

Moderate

 

B1

High

 

B2

Very High

 

C1

Restricted

 

C2

Off-credit

 

D

 

 

INFORMATION DECLINED BY

 

Name :

Mr. Yogesh Chudasama

Designation :

Finance Executive

Date :

12.01.2011

 

 

Name :

Mr. Vishal Shukla

Designation :

Assistant Manager – Finance

Contact No.:

91-22-66660888

Date :

12.01.2011

 

 

LOCATIONS

 

Registered Office :

6th Floor, Peninsula Chambers, Ganpatrao Kadam Marg, Lower Parel, Mumbai-400013, Maharashtra, India

Tel. No.:

91-22-66414500/ 66660888

Fax No.:

91-22-66414548/ 66660804

E-Mail :

marketing@firstfources.com

sanjay.gupta@firstsource.com

Website :

http://www.firstsources.com

 

 

Overseas Offices :

Located at:

 

·         United Kingdom

·         United States of America

 

 

DIRECTORS

 

As on 16.09.2010

 

Name :

Mr. Shailesh Jayantilal Mehta

Designation :

Chairman cum Managing Director

Address :

401, Electrrito Ave Hillsborough-94010, California, USA

Date of Birth/Age :

22.04.1949

Date of Appointment :

21.01.2005

 

 

Name :

Mr. Ananda Ranjitkumar Mukerji

Designation :

Director

Address :

RM  1901 and 1902, 19th Floor, A Wing, Raheja Atlantis, G Kadam Marg, Worli, Mumbai-400018, Maharashtra, India

Date of Birth/Age :

27.11.1959

Date of Appointment :

13.02.2002

 

 

Name :

Mr. Alexander Matthew Vallance

Designation :

Managing Director

Address :

47, LKancaster Park, Richmond Surrey, United Kingdom –TW106AD

Date of Birth/Age :

29.05.1968

Date of Appointment :

25.01.2010

 

 

Name :

Mr. Yezdi Hrji Malegam

Designation :

Director

Address :

Goolestan, 37, Cuffe Parade, Mumbai-400005, Maharashtra, India

Date of Birth/Age :

24.09.1933

Date of Appointment :

27.07.2006

 

 

Name :

Mr. William Charles Smith Miller

Designation :

Director

Address :

4A, Willam Street, Belgravia, London-SW1X 9HL, United Kingdom

Date of Birth/Age :

07.11.1939

Date of Appointment :

19.08.2002

 

 

Name :

Mr. Kanarath Payattiyath Balaraj

Designation :

Director

Address :

304, Embassy Eros, No. 7, Ulsoor Road, Bangalore-560042, Karnataka, India

Date of Birth/Age :

18.01.1970

Date of Appointment :

02.09.2003

 

 

Name :

Mr. Ram V Chary

Designation :

Director

Address :

1854, San Marco BLVD Jacksonville, Florida-32207, USA

Date of Birth/Age :

22.03.1971

Date of Appointment :

27.10.2009

 

 

Name :

Mr. Mohit Nareshchandra Bhandari

Designation :

Director

Address :

A-42, Kavi Apartments, Worli, Mumbai-400018, Maharashtra, India

Date of Birth/Age :

12.02.1977

Date of Appointment :

09.01.2009

 

 

Name :

Mr. Donald JR William Layden

Designation :

Managing Director

Address :

6300, Washington Circle, Wauwatosa-53213, USA

Date of Birth/Age :

02.12.1957

Date of Appointment :

20.04.2006

 

 

Name :

Mr. Pravir Balbir Vohra

Designation :

Director

Address :

701, ICICI Apartments, Near Kirti College Lane, Dadar (West), Mumbai-400028, Maharashtra, India

Date of Birth/Age :

18.05.1954

Date of Appointment :

27.07.2010

 

 

Name :

Mr. Ashok Sekhar Ganguly

Designation :

Chairman cum Managing Director

Address :

N6 Pemi No. Altamount Road, Mumbai-400026, Maharashtra, India

Date of Birth/Age :

28.07.1935

Date of Appointment :

17.04.2002

Date of Ceasing:

27.07.2010

 

 

Name :

Mrs. Lalita Dileep Gupte

Designation :

Managing Director

Address :

153, MNhaskar Building, Opposite Ruia College, Sir Bhalchandra Road, Matunga, Mumbai-400019, Maharashtra, India

Date of Birth/Age :

04.10.1948

Date of Appointment :

14.08.2007

Date of Ceasing:

27.07.2010

 

 

KEY EXECUTIVES

 

Name :

Mr. Sanjay Gupta

Designation :

Secretary

Address :

D2, 10-5, Millennium Towers, Sector 9, Sanpada, Navi Mumbai, Thane-400705, Maharashtra, India

Date of Birth/Age :

27.11.1964

Date of Appointment :

01.04.2007

 

 

Board Committee/ Audit Committee :

  • Mr. Y H Malegam, Chairman
  • Dr. Shailesh J Mehta
  • Mr. Anand Mukerji
  • Mr. Charles Miller Smith

 

 

Compensation cum Board Governance Committee :

  • Dr. Shailesh J Mehta, Director
  • K.P Balaraj
  • Mr. Charles Miller Smith
  • Mr. Anand Mukerji

 

 

Investor Grievance Committee :

  • Dr. Shailesh J Mehta, Chairman
  • Mr. Mathew Vallance
  • Mr. Mohit Bhandari

 

 

Name :

Ms. Vrinda Walavalkar

Designation :

Senior Vice President, Corporate Communication

 

 

Name :

Mr. Sanjiv Dalal

Designation :

Chief Technology Officer

 

 

Name :

Mr. Aashu Calapa

Designation :

President HR and Country Manager- India

 

 

Name :

Mr. Carl Saloanha

Designation :

Global Chief Financial Officer

 

 

Name :

Mr. Sanjeet Singha

Designation :

Head- BFSI

 

 

Name :

Mr. Tom Watters

Designation :

Head- Healthcare

 

 

Name :

Mr. Chandra Iyer

Designation :

Head- Aisa Business Unit

 

 

Name :

Mr. Chandeep Singh

Designation :

EVP, Process Excellence

 

 

Name :

Mr. Santanu Nandi

Designation :

Head- Telecom and Media

 

 

Name :

Mr. Mathew Vallance

Designation :

Chief Executive Officer Designate

 

 

Name :

Mr. Yogesh Chudasama

Designation :

Finance Executive

 

 

Name :

Mr. Vishal Shukla

Designation :

Assistant Manager – Finance

 

MAJOR SHAREHOLDERS / SHAREHOLDING PATTERN

 

As on 30.09.2010

 

Names of Shareholders

No. of Shares

Percentage

(A) Shareholding of Promoter and Promoter Group

 

 

(1) Indian

 

 

Bodies Corporate

7,585,705

1.76

Financial Institutions / Banks

83,649,599

19.45

Sub Total

91,235,304

21.21

(2) Foreign

 

 

Total shareholding of Promoter and Promoter Group (A)

91,235,304

21.21

(B) Public Shareholding

 

 

(1) Institutions

 

 

Mutual Funds / UTI

19,277,967

4.48

Financial Institutions / Banks

191,445

0.04

Foreign Institutional Investors

36,203,617

8.42

Sub Total

55,673,029

12.95

(2) Non-Institutions

 

 

Bodies Corporate

31,690,824

7.37

Individuals

 

 

Individual shareholders holding nominal share capital up to Rs. 0.100 Million

64,127,248

14.91

Individual shareholders holding nominal share capital in excess of Rs. 0.100 Million

17,147,520

3.99

Any Others (Specify)

170,191,132

39.57

Foreign Corporate Bodies

170,191,132

39.57

Sub Total

283,156,724

65.84

Total Public shareholding (B)

338,829,753

78.79

Total (A)+(B)

430,065,057

100.00

(C) Shares held by Custodians and against which Depository Receipts have been issued

-

-

Total (A)+(B)+(C)

430,065,057

100.00

 

 

BUSINESS DETAILS

 

Line of Business :

Providing IT enabled transaction processing services.

 

 

GENERAL INFORMATION

 

No. of Employees :

Approximately 24860

 

 

Bankers :

ABN Amro Bank N.A., Nariman Point, Mumbai, Maharashtra, India

 

 

Facilities :

Secured Loans

31.03.2010

Rs. In Millions

31.03.2009

Rs. In Millions

External commercial borrowings (ECB)d

(For buyback of FCCB – Secured against pari passu charge on all assets of FG US (Formerly FSL USA)

1183.060

1262.012

Finance Lease obligation

(secured against assets taken  on lease)

82.033

80.422

Total

1265.093

1342.434

ECB Repayable within a year Nil (31 March 2009: Nil)

 

Unsecured Loans

31.03.2010

Rs. In Millions

31.03.2009

Rs. In Millions

Working Capital Demand Loan

0.000

155.205

Foreign currency convertible bonds

10751.189

11896.899

Loan from others

40.394

32.889

Total

10791.583

12084.993

Note:

 

Includes por-rata premium payable on redemption of FCCB amounting to Rs. 1598.007 Millions ( 31 March 2009: Rs. 899.220 Millions)

Repayable within a year Rs. 19.435 Millions (31 March 2009: Rs. 10.718 Millions)

 

 

 

Banking Relations :

--

 

 

Auditors :

 

Name :

 B S R and Company

Chartered Accountant

Address :

5th Floor, Lodha Excelus, Apollo Mills Compound, N M Joshi Marg, Mahalaxmi, Mumbai-400011, Maharashtra, India

 

 

Parties with Substantial Interests :

  • ICICI Bank Limited
  • Metavante Investmetns (Mauritius) Limited
  • Aranda Investments (Mauritius) Pte. Limited

 

 

Subsidiaries :

Rev IT Systems Private Limited

U7230MH2002PTC162305

 

Pipal Research Analytics and Information Services India Private Limited

U73100DL2004PTC1227658

 

·         Firstsource Group USA Inc

·         Firstsource Solutions UK Limited

·         Pipal Research Corporation (USA)

·         Medassist Holding Inc (USA)

·         Firstsource Business Process Services LLC (USA)

·         Firstsources Solutions S.A. (Argentina)

·         Medassist LLC (USA)

·         Firstsource Advantage LLC (USA)

·         Firstsource Financial Solutions LLC (USA)

 

 

CAPITAL STRUCTURE

 

As on 31.03.2010

 

Authorised Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

850000000

Equity Shares

Rs. 10/- each

Rs. 8500.000 Millions

 

Issued, Subscribed & Paid-up Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

429209682

Equity Shares

(During the year 1020000 (31 March 2009: 876718) options were allotted)

Rs. 10/- each

Rs. 4292.097 Millions

 


 

FINANCIAL DATA

[all figures are in Rupees Millions]

 

ABRIDGED BALANCE SHEET

 

SOURCES OF FUNDS

 

31.03.2010

31.03.2009

31.03.2008

SHAREHOLDERS FUNDS

 

 

 

1] Share Capital

4292.097

4281.897

4273.130

2] Share Application Money

3.450

0.000

0.000

3] Reserves & Surplus

6738.331

6290.008

2019.662

4] (Accumulated Losses)

0.000

0.000

0.000

NETWORTH

11033.878

10571.905

6292.792

LOAN FUNDS

 

 

 

1] Secured Loans

1265.093

1342.434

103.991

2] Unsecured Loans

10791.583

12084.993

11137.356

TOTAL BORROWING

12056.676

13427.427

11241.347

DEFERRED TAX LIABILITIES

0.000

0.000

0.000

 

 

 

 

TOTAL

230900.554

23999.332

17534.139

 

 

 

 

APPLICATION OF FUNDS

 

 

 

 

 

 

 

FIXED ASSETS [Net Block]

1110.177

1368.182

1087.200

Capital work-in-progress

62.567

69.271

60.873

 

 

 

 

INVESTMENT

11106.872

18647.006

17011.767

DEFERREX TAX ASSETS

303.686

246.171

193.056

 

 

 

 

CURRENT ASSETS, LOANS & ADVANCES

 

 

 

 

Inventories

0.000

0.000

0.000

 

Sundry Debtors

994.305

1436.739

1086.740

 

Cash & Bank Balances

118.403

153.124

311.763

 

Other Current Assets

326.977

319.972

195.073

 

Loans & Advances

8833.638

1981.591

1504.266

Total Current Assets

10273.323

3891.426

3097.842

Less : CURRENT LIABILITIES & PROVISIONS

 

 

 

 

Sundry Creditors

429.676

710.974

365.550

 

Other Current Liabilities

141.328

450.859

206.590

 

Provisions

331.788

197.612

4481.180

Total Current Liabilities

902.792

1359.445

5053.320

Net Current Assets

9370.531

2531.981

[1955.478]

 

 

 

 

MISCELLANEOUS EXPENSES

0.000

0.000

0.000

Amalgamation deficit adjustment account

1136.721

1136.721

1136.721

 

 

 

 

TOTAL

23090.554

2399.332

17534.139

 


PROFIT & LOSS ACCOUNT

 

 

PARTICULARS

31.03.2010

31.03.2009

31.03.2008

 

SALES

 

 

 

 

 

Income from Services

6521.492

5660.439

4896.378

 

 

Other Operating Income

95.741

[125.455]

42.708

 

 

Other Income

214.789

445.258

107.794

 

 

TOTAL                                     (A)

6832.022

5980.242

5046.880

 

 

 

 

 

Less

EXPENSES

 

 

 

 

 

Personnel Costs

3302.090

2758.919

2363.322

 

 

Operating Costs

2106.092

1890.571

1558.798

 

 

TOTAL                                     (B)

5408.182

4649.490

 3922.120

 

 

 

 

 

Less

PROFIT BEFORE INTEREST, TAX, DEPRECIATION AND AMORTISATION (A-B)      (C)

1423.840

1330.752

1124.760

 

 

 

 

 

Less

FINANCIAL EXPENSES                         (D)

277.781

676.412

123.155

 

 

 

 

 

 

PROFIT BEFORE TAX, DEPRECIATION AND AMORTISATION (C-D)                                       (E)

1146.059

654.340

1001.605

 

 

 

 

 

Less/ Add

DEPRECIATION/ AMORTISATION                     (F)

524.380

522.446

532.820

 

 

 

 

 

 

PROFIT BEFORE TAX (E-F)                               (G)

621.679

131.894

468.785

 

 

 

 

 

Less

TAX                                                                  (I)

[51.649]

[19.171]

[107.646]

 

 

 

 

 

 

PROFIT AFTER TAX (G-I)                                  (J)

673.328

151.065

576.431

 

 

 

 

 

Add

PREVIOUS YEARS’ BALANCE BROUGHT FORWARD

1611.736

1460.671

884.240

 

 

 

 

 

 

BALANCE CARRIED TO THE B/S

2285.064

1611.736

1460.671

 

 

 

 

 

 

Earnings Per Share (Rs.)

 

 

 

 

Basic

1.57

0.35

1.35

 

Diluted

1.51

0.35

1.24

 

QUARTERLY RESULTS

 

PARTICULARS

 

 

30.06.2010

30.09.2010

Type

 

1st Quarter

2nd Quarter

Net Sales

 

1645.770

1753.550

Total Expenditure

 

1443.770

1447.360

PBIDT (Excl OI)

 

202.000

306.190

Other Income

 

33.190

48.520

Operating Profit

 

235.190

354.710

Interest

 

[45.350]

0.000

Exceptional Items

 

0.000

0.000

PBDT

 

280.540

354.710

Depreciation

 

130.870

132.970

Profit Before Tax

 

149.670

221.740

Tax

 

16.040

9.780

Provisions and contingencies

 

0.000

0.000

Profit After Tax

 

133.630

211.960

Extraordinary Items

 

0.000

0.000

Prior Period Expenses

 

0.000

0.000

Other Adjustments

 

0.000

0.000

Net Profit

 

133.630

211.960

 

KEY RATIOS

 

PARTICULARS

 

 

31.03.2010

31.03.2009

31.03.2008

PAT / Total Income

(%)

9.86

2.53

11.42

 

 

 

 

 

Net Profit Margin

(PBT/Sales)

(%)

9.53

2.33

9.57

 

 

 

 

 

Return on Total Assets

(PBT/Total Assets}

(%)

5.46

2.51

11.20

 

 

 

 

 

Return on Investment (ROI)

(PBT/Networth)

 

0.06

0.01

0.07

 

 

 

 

 

Debt Equity Ratio

(Total Liability/Networth)

 

1.17

1.40

2.59

 

 

 

 

 

Current Ratio

(Current Asset/Current Liability)

 

11.38

2.86

0.61

 

 

LOCAL AGENCY FURTHER INFORMATION

 

DETAILS OF SUNDRY CREDITORS

 

(Rs. In Millions)

Particulars

 

31.03.2010

31.03.2009

31.03.2008

Sundry Creditors

 

 

 

Due to other than micro and small enterprises

 

 

 

- For expenses

373.363

561.836

255.796

- For capital goods

56.313

149.138

109.754

Total

429.676

710.974

365.550

 

RESULTS OF OPERATIONS

 

 

The standalone total income increased from Rs.5,980.2 Million to Rs.6,832 Million, a growth of 14.2% over the previous financial year. The standalone Profit After Tax increased from Rs.151.1 Million to Rs.673.3 Million, up by 345.6% over the previous financial year. The Net Profit of the Company in the previous financial year was negatively impacted on account of non-cash mark to market loss on Foreign Currency Convertible Bonds (FCCBs) amounting to Rs.778.2 Million and mark to market foreign exchange loss on undesignated derivative financial instruments of Rs.236.2 Million. There was also a net gain of Rs.635 Million on account of FCCBs buyback of USD 49.7 Million in financial year 2008-09 as compared to a net gain of only Rs.73.9 Million in financial year 2009-10 on account of buyback of FCCBs worth USD 12.9 Million. Besides the impact of the above factors, the increase in net profits in the financial year 2009-10 was primarily due to business growth in international business delivered offshore and domestic business in India, partly offset by increase in finance charges in financial year 2009-10.

 

INCREASE IN SHARE CAPITAL

 

During the year, the Company issued 1,020,000 equity shares of the face value of Rs.10 each on the exercise of stock options under the Employee Stock Option Schemes of the Company. Consequently, the outstanding, issued subscribed and paid-up equity share capital of the Company increased from 428,189,682 shares to 429,209,682 shares of Rs.10 each as of March 31, 2010.

 

REPURCHASE OF FOREIGN CURRENCY CONVERTIBLE BONDS

 

The Company had issued Zero Coupon Foreign Currency Convertible Bonds (FCCBs) of USD 275 Million in December 2007. The FCCBs have a maturity period of 5 years and 1 day. The FCCBs are listed on Singapore Exchange Securities Trading Limited. During the financial year 2009-10, the Company repurchased and cancelled its FCCBs of the nominal amount of USD 12.9 Million to avail the benefits of the prevailing discount in the rates of FCCBs. Upto March 31, 2010, the Company had repurchased and cancelled its FCCBs of the nominal amount of USD 62.6 Million. The repurchase was made at an average discount of 46% and was funded out of External Commercial Borrowings (ECB) from ICICI Bank, UK and internal cash flows of the Company. The nominal amount of FCCBs outstanding after cancellation as on March 31, 2010 was USD 212.4 Million.

 

GLOBAL DELIVERY FOOTPRINT

 

The Company, on a consolidated basis had 42 global delivery centers as of March 31, 2010. The centers are located across India, USA, UK and Philippines. 25 of the Company’s centers are located in 17 cities in India, 14 are in USA (including seven operational hubs of MedAssist), 2 are in Northern Ireland, UK and 1 center is in Philippines. The Company’s established global delivery footprint enables it to deliver wide range of services and deepen relationships with existing customers.

 

During the year, the Company incurred capital expenditure of Rs.480.1 Million mainly towards refurbishment and maintenance of delivery centers and creation of additional capacity in Philippines, Bengaluru and Bhopal.

 

AWARDS AND ACCOLADES

 

The Company received the following awards and accolades during the year:

 

Winner of the UK Trade and Investment's (UKTI) Investor of the Year award at the UK-India Business Awards.

Recognised amongst the top 25 companies in India for excellence in Corporate Governance by the Institute of Company Secretaries of India (ICSI) in 2009.

Ranked amongst Top 100 companies in the world for innovative use of IT by CIO Magazine.

National Outsourcing Association (NOA), UK Awards: Best Telecom, Utilities and Hi-Tech outsourcing project, 2009.

Winner in the ‘Deployment Leader of the Year’ category at International Quality and Productivity Center (IQPC) Six Sigma Excellence Awards, Orlando.

Winner in the ‘Best Process Improvement in Service and Transaction Project’ category at IQPC Six Sigma Excellence Awards, Orlando.

 

MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

 

 

INDUSTRY STRUCTURE, DEVELOPMENTS AND OUTLOOK

 

By the end of FY09, the global economy was reeling under pressures emanated from the economic crisis and the prospects for economic growth in FY10 were expected to remain muted. A year after what many define as global economy’s worst crisis of confidence, there seems to be growing evidence that the various strategies put in place to tide over the economic crisis are paying off. The acute phase of the financial crisis seems to have passed and a global economic recovery is under way.

 

The world economy is on the mend with increasing number of countries having registered positive quarterly growth of gross domestic product (GDP), along with a notable recovery in international trade and global industrial production. World equity markets have also rebounded and risk premiums on borrowing have fallen.

 

In an indication that the global economy is recovering faster than expected, the International Monetary Fund (IMF) has raised its calendar year 2010 world growth forecast to 4.6% in July 2010 compared to April 2010 estimate of 4.1%. IMF has indicated that the numbers for economic activity have come in strong and a global “double dip,” or relapse into recession, is “very unlikely”. However, growth in calendar year 2011 is expected to moderate, fueling concern that recovery is fading.

 

The recovery has been uneven and conditions for sustained growth remain a bit fragile. Much of the rebound in the real economy has been due to the strong fiscal stimulus provided by Governments in a large number of developed and developing countries and to the restocking of inventories by industries worldwide. Credit conditions are still tight in major developed economies, where many major financial institutions need to continue the process of deleveraging and cleansing their balance sheets.

 

Consumption and investment demand has remained weak and unemployment and underemployment rates continue to remain high in most developed countries.

 

The overall strength of the recovery and its durability will depend on the extent to which household and business-sector demand strengthens over the next few quarters. The recovery is vulnerable to slow down as the growth impact of fiscal and monetary measures wane and the current inventory cycle runs its course. As a consequence, it will take more time and greater efforts to make up for the significant setbacks in the world economy.

 

Overall, Asian economies are expected to recover strongly, driven by buoyant exports and stronger domestic demand. The IMF estimate of the Asian region’s growth in calendar year 2010 is 7.5% with India expected to grow at 9.4% and China at 10.5%.

 

India’s economic growth is expected to pick-up pace gradually as the private consumption and investment demand gathers momentum and supports the economic activity even when the stimulus provided by the government is being withdrawn and RBI tightens its monetary policy.

 

The global business process outsourcing industry is large and growing rapidly. Companies globally are outsourcing a growing proportion of their business processes to streamline their operations, reduce costs, create flexibility, and improve their processes to create shareholder value. More significantly, many of these companies are outsourcing to offshore locations such as India to access a high quality and cost-effective workforce. The difficult economic scenario has compelled companies to re-look at the manner in which they conduct their businesses. Companies that demonstrate cost leadership without losing sight of the needs of the customers are emerging as true leaders in a recessionary economy that has turned extremely competitive.

 

According to the 2010 Strategic Review published by NASSCOM in February 2010, or the NASSCOM 2010 Strategic Review, the global business process outsourcing (BPO) market was estimated at USD 112.2 billion in 2009 and is projected to grow at a 7.1% compound annual growth rate from 2009 through 2013 to USD 147.7 billion.

 

India is the most attractive destination for offshore IT and BPO services with significant market share. According to the NASSCOM 2010 Strategic Review, India accounts for approximately 51%, followed by Canada which accounts for 19%, Philippines for 6%, Central and Eastern Europe (CEE) for 6% and others for the remaining 18% of the addressable offshore IT-BPO market. The key factors for India’s predominance include its large, growing and highly educated English-speaking workforce coupled with a business and regulatory environment that is conducive to the growth of the business process outsourcing industry. During fiscal 2010, The Indian BPO sector growth slowed down to single digit for the first time in the after effects of the global economic downturn, which had a spiraling impact on industry across the world. As per NASSCOM, the BPO industry is estimated to reach USD 12.4 billion in FY2010, growing at 6 per cent. However, the domestic Indian BPO segment has continued its strong performances over the past few years, growing by 22 per cent over FY2009, to reach USD 2.3 billion, driven by large deals in the telecom and BFSI space.

 

Overall, the Indian BPO industry has managed to hold itself together reasonably well and has emerged stronger and better positioned; it is still the fastest growing segment of Indian IT-ITES industry.

 

There were also challenges that the industry faced during the year, including protectionism and currency fluctuations. As an industry that relies on exports including outsourcing and offshoring, the sector was seriously concerned about the restrictions on trade imposed by Western nations and currency volatility.

 

COMPANY OVERVIEW

 

Firstsource (“The Company”) is a leading global provider of BPO services and is among India’s top three pure-play BPO companies. The Company has worked with Fortune 500, FTSE 100 and Nifty 50 companies in the US, UK and India to deliver award winning business process management in the Healthcare, Telecom and Media, and Banking and Financial Services (BFSI).

 

Firstsource’s Global Delivery or “Rightshoring” methodology supports clients through over 42 service facilities spread over United States, United Kingdom, Philippines and India. With close to 25,000 employees currently, Firstsource has a proven record of accomplishment of delivering business-oriented results to clients in North America, United Kingdom, Asia Pacific and Australia. The Company’s clients include five of the Top 10 U.S. banks, eight of the Top 10 general-purpose credit card issuers in the U.S., largest bank and mortgage lender in the U.K., one of the Top 3 motor issuers in the U.K., two of the Top 10 U.S.

 

telecom companies, two of the Top 5 mobile service providers in the U.K., largest pay TV operator in the U.K., largest pay TV operator in Australia, three of the Top 5 mobile service providers in India, five of the Top 10 health insurers and managed care companies in the U.S. and over 800 hospitals in the U.S. Based on the annual rankings by NASSCOM, the company was sixth largest BPO provider in India in fiscal 2009 in terms of revenues. The Black Book of Outsourcing ranks Firstsource in Top 10 for 2009 Top Cross-Industry Business Process Outsourcing Vendors.

 

The Company provides a comprehensive range of services to clients across the customer life cycle in each of its focus industries. The Company has in-depth domain knowledge in these industries with proven expertise in transferring business operations from its clients to its delivery centers and in administering, managing and further improving these processes for its clients.

 

OPPORTUNITES AND THREATS

 

The Industry Structure, Development and Outlook section has described the potential of the BPO industry. It is important to note that the BPO industry is still in its early stages of evolution with less than 5% of the total addressable market being captured.

 

Key growth drivers and opportunities for the company for profitable growth include:

 

Cost and regulatory pressures in current economic environment

Strong growth in global BPO spend generating continuing demand for its services

Increasing number of organizations globally are outsourcing business processes in an effort to simplify their organization, create flexibility and increase efficiencies

Increasing focus on customer service, creating new and innovative products and services and reduce time-to-market their products and services.

Increasing focus on accuracy and timeliness of processing thereby reducing transaction costs The Company believes the following business strengths would allow it to compete and grow successfully in the BPO industry:

In-depth understanding of industry domain is critical for a BPO service provider to be able to offer any meaningful value proposition to its clients. The Company’s industry vertical aligned structure has further strengthened its domain expertise in its chosen verticals. The Company believes that this will continue to be a key market differentiator for its services.

Clients are more comfortable partnering with large players with scale and operational expertise with a continuous focus on quality of service delivery, ability to manage aggressive growth and stringent security norms. The Company’s believes its BPO market leadership is key to help it tap the growth potential of the industry. The Company’s diversified business model with established relationships with large global companies, including over 20 “Fortune Global 500”, “Fortune 500” and “FTSE 100” companies also puts it at a competitive advantage compared to other offshore BPO providers.

In order to successfully leverage the global BPO opportunity, flexibility in geographical delivery is an important factor. Some processes can’t be offshored due to process complexities and regulatory requirements. Clients increasingly look for business partners who can deliver services across different geographies. The Company’s established global delivery footprint enables it to deliver a wide range of services and deepen relationships with existing customers.

• As per the NASSCOM-Perspective 2020 study, Banking and Financial services, Insurance and Telecommunications industries are expected to be approximately 50% of the total addressable export opportunity of USD 340–360 billion. The above again is aside from the domestic BPO opportunity from India of USD 60-65 billion and the Healthcare provider addressable market outside of India of USD 50-55 billion, both of which the company operates in. The Company’s strategic positioning and scale in its target industry sectors of BFSI, telecommunications and media, healthcare and specific focus on India domestic market as well puts it in a strong position for capitalizing on the growth potential.

 

Fixed Assets:

 

·         Domain Name

·         Software

·         Computers

·         Networking Services Equipments

·         Furniture and Fixtures and Office Equipments

·         Leasehold Improvements

·         Vehicles

 

 

AS PER WEBSITE

 

Profile:

 

Firstsource is a leading global provider of business process outsourcing (BPO) services offering a wide range of services across banking and financial services, telecommunications and media and the healthcare industry. Firstsource provides services throughout the customer lifecycle, including customer acquisition, customer care, billing and collections, transaction processing and business research and analytics.

 

Firstsource leverages its Rightshoring approach that is best suited to clients’ business. They offer the benefit of the global delivery model across 42 world class centers and over 24,000 employees across India, US, UK and the Philippines. This model allows them to meet the needs of the clients in a timely, efficient and cost effective way.

 

Founded in 2001, Firstsource has quickly risen to the top of the BPO and contact center industry and built a reputation for high quality service and proven results. Firstsource has been ranked by NASSCOM amongst top 10 ITES-BPO companies in India from 2003-2010. The world class Process Excellence / Operational Excellence capability has been consistently recognized by the clients and industry associations/advisors like IAOP, IQPC, Everest, McKinsey etc. They won 8 Six Sigma awards from IQPC (International Quality and Productivity Center) in 2007-08. In 2009, Firstsource was recognised as the Investor of the Year in the UK Trade and Investment (UKTI) awards for the number of jobs established in the UK

 

Firstsource is listed on India’s leading stock exchanges, the National Stock Exchange (NSE) and the Bombay Stock Exchange (BSE).


Firstsource provides Business Process Outsourcing (BPO) services across the customer life cycle that cover:

 

·         Customer Acquisition

·         Customer Care

·         Transaction Processing

·         Accounts Receivable Management / Collections

 

They offer customized business process management solutions across key industries:

 

  • Banking Financial Services and Insurance
  • Healthcare
  • Telecommunications and Media

 

Firstsource has leading global clients including 35 Fortune 2000 companies. The Clients include:

 

·         Twenty Fortune 500 companies

·         Eight FTSE 100 Companies

·         Three of the 5 largest US banks

·         Nine of the 10 largest US credit card companies

·         One of the top 5 UK bank

·         Two of the largest Indian banks

·         Two of the world’s top 10 telecom companies

·         Three leading Indian mobile services providers

·         FTSE 100 media company

·         Five of top 10 US healthcare insurance companies and managed care companies

·         Two of the largest Blue Cross Blue Shield companies

·         Over 1000 leading hospitals in the US

 

BOARD OF DIRECTORS:

 

Dr. Shailesh Mehta

 

Dr. Shailesh J. Mehta, has been on the Firstsource board since 2005 as non-executive independent director. He is a founder and managing general partner of Granite Hill Capital Partners, an India-focused private equity fund. He is former Chairman and CEO of Providian Financial Corp. Dr. Mehta joined the founding team of Providian Financial and successfully built it to a Fortune 300 company with over US$30 billion in assets and over 18 million customers. He has also been general partner with Invesco funds and operating general partner of Sequoia India.

 

Ananda Mukerji

 

Ananda Mukerji is the Vice Chairman of Board of Directors of Firstsource. He has over 23 years experience, working in a number of areas including project finance, corporate finance and investment banking. His association with the ICICI Group spans over a decade during which he set up and/or managed a number of new businesses for the group including the infrastructure, structured finance and advisory businesses. He has also been CFO of Enron India Limited and Group CFO of BPL Communications Limited

 

Ananda has a Post Graduate Diploma in Management (PGDM) from the Indian Institute of Management (IIM), Calcutta and a graduate degree from the Indian Institute of Technology (IIT), Kharagpur.

 

Matthew Vallance


Matthew Vallance is Managing Director and CEO of Firstsource Solutions Limited. Since March 2009, he has been responsible for the company’s Telecoms and Media and BFSI businesses globally, prior to which he was responsible for establishing the company’s presence in the UK market. He joined Firstsource in 2002, through its acquisition of CustomerAsset, where he was part of the start-up management team in 2000.

 

Prior to joining CustomerAsset, he founded an offshoring advisory business, before which he held various leadership positions in the area of technology marketing and communications, including two years as head of the Indian subsidiary of Text 100 Plc.

 

Matthew holds a Diploma in Marketing from the Chartered Institute of Marketing and a Bachelor of Arts (Honours) degree in European Business Studies from Buckinghamshire Chilterns University College, UK

 

Mohit Bhandari


Mohit Bhandari is a Director at Temasek Holdings Advisors India Private Limited ("THAIPL") where he is part of the direct investment advisory team providing consultancy services to Temasek Holdings in India.

 

Prior to joining Temasek Holdings Advisors India Private Limited in March 2008, Mohit was with DSP Merrill Lynch as part of the Investment Banking/MandA team for 8 years. Mohit holds Computer Engineering degree from Mumbai University and MBA from IIM Calcutta.

 

Ram V. Chary


Mr. Ram Chary leads FIS' Global Commercial Services. In his role, he manages businesses important to Company growth and profitability related to global contact center operations off-shore resource and technology opportunities and Global supply chain operations. Mr. Chary joined FIS in 2007 from the acquisition of eFunds, where he led the Company's Professional Services Organization. Prior to eFunds, he had a 13 year career at IBM Global Services in both Infrastructure outsourcing and technology consulting and served in a number of leadership roles in global operations and finance and sales. He received his undergraduate degree in Economics from the University of Colorado and Ms in Finance and Operations Management from the Krannert School at Purdue University. He serves on the Board of Trustees of the Leukemia and Lymphoma Society.

 

Pravir Vohra


Mr. Pravir Vohra, is a Certified Associate of the Indian Institute of Bankers and a postgraduate in Economics from St. Stephen’s College, University of Delhi. His areas of expertise include domain expertise in financial products, process re-engineering, IT operations and strategy. He is the Group Chief Technology Officer of the ICICI Group and has been associated with ICICI Bank for over 10 years. He oversees Information Technology (IT) strategy and innovation, enterprise architecture, process automation, group IT infrastructure and is responsible for leveraging technology synergies across ICICI Bank and its group companies. Prior to joining ICICI Bank, he worked with Times Bank as Vice President in charge of the Corporate Services group. He began his career in the banking industry with State Bank of India where he worked for 23 years. He has held various senior level positions with the State Bank of India, both in India and abroad. His assignments included responsibility for the technology function for State Bank’s branches in USA and Canada.

 

He is the recipient of The Asian Banker Achievement Award for Technology and Operations in 2006 and the Symantec Asia South Visionary 2008. He has also featured on the Information Week's Global CIO 50 List for 2009. He is also a Non Executive Director on the Board of ICICI Securities Limited.

 

Y. H. Malegam


Y.H Malegam is a Chartered Accountant from India and England and Wales. He is also the Senior Partner of S. B. Billiomoria and Company, Chartered Accountants and Co-Chairman of Deloitte Haskins and Sells, Chartered Accountants. He has also been a President of the Institute of Chartered Accountants of India. He has been a member of several major committees in the financial sector appointed in recent times including The Narasimhan Committee for reforms in the financial sector, The Janakiraman Committee to enquire into the securities transactions of banks, The Dr. Dave Committee on private sector mutual funds, The Dr. Shah Committee on non-banking finance companies and The Madhav Rao Committee on urban co-operative banks.

 

Mr. Malegam was Chairman of the Committee appointed by the Securities Exchange Board of India (SEBI) to review disclosure requirement in the Offer Documents (The Malegam Committee). He was also a member of the Study Group appointed by SEBI on accounting policies, net asset values and pricing of mutual funds and a member of the Kumar Mangalam Birla Committee appointed by SEBI on corporate governance. He is currently the Chairman of SEBI’s accounting standard committee. He is also a member of the Central Board of the Reserve Bank of India and the Chairman of its local board for the western region. He is also a director of the National Stock Exchange and of several large public limited companies.

 

Donald Layden Jr

 

Donald W. Layden, Jr. currently serves as an advisor to Warburg Pincus, LLC, a leading global equity firm, for its payments and transaction processing investments. He is also a partner at Quarles and Brady, LLP, a Milwaukee, WI-based law firm, with a focus on corporate law and complex corporate transactions. In addition, Layden serves as a Director of Online Resources Corporation (ORCC:NASDAQ), a US public company that provides technology outsourcing to enable banking and payment transactions. Previously, Mr. Layden served as president of the International Group and senior executive vice president of Corporate Development at Metavante Technologies, Inc. He also served as General Counsel and Secretary of Metavante, which merged with Fidelity National Information Services, Inc. (NYSE: FIS) in 2009. Prior to joining Metavante, Layden held senior positions at Fiserv, Marshall and Ilsley and NuEdge Systems, a customer relationship management software company that was acquired by Metavante in 2004. Mr. Layden holds a B.A in Economics and Political Science from Marquette University and a J.D.with honors from Marquette University Law School.

 

Charles Miller Smith


Charles Miller Smith is a senior advisor to Warburg Pincus International LLC and is the Chairman of Scottish Power Plc. Formerly he was the Chairman of Imperial Chemical Industries (ICI), where he joined as Chief Executive in 1994. Prior to that, he was a Director at Unilever, where he held financial and general management positions in the UK, Netherlands and Indian branches. He has also served as a Non-Executive Director of Midland Bank Plc. and HSBC Holdings Plc.

 

K.P. Balaraj

 

K.P. Balaraj is a Managing Director with Sequoia Capital India. Sequoia Capital India was formed with WestBridge Capital Partners which he co-founded in 2000. Sequoia India is the leading venture and growth capital firm focused on India, and currently manages around $1 billion of equity capital. The firm has invested in close to 30 companies in India across sectors, including market leaders such as Coffee Day, Bharti Telesoft, Indiatimes, Firstsource, Applabs, Indecomm, MarketRx and the recent buy-out of Flextronics Software. Prior to founding WestBridge Capital Partners, he was part of the private equity group at Goldman Sachs in Asia. Earlier, he was an investment banker at Salomon Brothers in New York and a summer fellow at the White House in Washington DC.

 

Mr. Balaraj received an MBA from Harvard Business School in Boston and a BS in Business Management from Brigham Young University in Hawaii, where he graduated as valedictorian of his class.

 

AUDITED CONSOLIDATED FINANCIAL RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2010

 

(Rs. In Millions)

Particulars

Quarter ended

September 30, 2010

Six months ended

September 30 2010

 

(Audited)

(Audited)

Income from services

4900.134

9658.896

Other operating income

135.558

40.691

Total income from operations

5035.692

9942.733

Total expenditure

 

 

Personnel costs

3092.465

6090.914

Operating costs

1237.919

2465.826

Depreciation and amortisation

212.976

425.881

 

 

 

Profit before other income, finance charges, taxation and minority interest

492.332

960.112

Other income

8.787

32.309

Gain on FCCB buyback, net

--

--

Profit before finance charges, taxation and minority interest

501.119

992.421

Finance charges, net

85.686

170.389

Profit before taxation and minority interest

415.433

822.032

Provision for taxation

 

 

a) Current tax expense (Incl. foreign tax)

48.348

161.543

b) Deferred tax charge

63.833

49.262

c) Minimum alternate tax credit entitlement

[33.085]

[52.037]

Profit after taxation and before minority interest

336.337

663.264

Minority Interest

4.198

10.399

Profit after taxation and minority interest

332.139

652.865

Paid-up Equity Share Capital (Face Value of Share Rs.10)

--

4300.651

Reserves excluding revaluation reserve

--

9748.147

Earning Per Share (Rs.) (Not Annualized) :

 

 

-Basic

0.77

1.52

-Diluted

0.70

1.37

Aggregate of non-promoter shareholding (unaudited)

 

 

- Number of shares of Rs. 10

338829753

338829753

- Percentage of shareholding

78.79%

78.79%

Promoters and promoter group shareholding

 

 

a) Pledged/ Encumbered

 

 

- Number of shares

--

--

- Percentage of shares (as a % of the total shareholding of promoter and promoter group)

--

--

- Percentage of shares (as a % of the total share capital of the company)

--

--

b) Non-encumbered

 

 

- Number of shares

91235304

91235304

- Percentage of shares (as a % of the total shareholding of promoter and promoter group)

100.00 %

100.00 %

- Percentage of shares (as a % of the total share capital of the company)

21.21%

21.21%

Notes to financials results :

 

1.The above results were reviewed by the Audit Committee on October 26, 2010 and adopted by Board of Directors at their meeting held on October 27, 2010. The standalone financial results for the quarter and six months ended September 30, 2010 are available on the Company’s website (www.firstsource.com) and the websites of BSE (www.bseindia.com) and NSE (www.nseindia.com).

2. The financial statements of the Parent Company and its subsidiaries have been consolidated on a line-by-line basis by adding together the book values of like items of assets, liabilities, income and expenses, after eliminating intra-group balances/ transactions and resulting unrealised profits in full. Unrealised losses resulting from intra-group transactions have also been eliminated unless cost cannot be recovered. Minority interest’s share of profits or losses is adjusted against income to arrive at the net income attributable to the Company’s shareholders.

3. Effective year ended March 31, 2009, the company has early adopted Accounting Standard AS-30 "Financial instruments: Recognition and Measurement", pursuant to announcement made by the Institute of Chartered Accountants of India (ICAI).

4. Standalone information (Audited)

Particulars

Quarter ended

September 30, 2010

Six months ended

September 30 2010

 

(Audited)

(Audited)

Total income from operations

1753.542

3399.312

Profit before taxation

221.739

371.410

Profit after taxation

211.961

345.592

5. During the quarter, 300,000 equity shares were issued pursuant to exercise of stock options under the Employee Stock Option Scheme of the Company

6. During the quarter, 5 complaints were received from investors which were resolved. There were no complaints pending at the beginning and at the end of the quarter

7. On September 22, 2010, the Company has signed an agreement for selling the business and assets of its subsidiary “Pipal Research Corporation”. As per the terms of the agreement, the sale is contingent upon fulfillment of certain conditions which is in process as at September 30, 2010

8. Figures for the prior periods have been regrouped and / or reclassified wherever considered necessary.

 

 

STATEMENT OF ASSETS AND LIABILITIES (CONSOLIDATED - AUDITED)

 

 

(Rs. In Millions)

Particulars

As at September 30 2010

Shareholders’ funds

 

Share capital

4300.651

Share application money

--

Reserves and surplus

9748.147

Minority interest

60.071

Loan funds

14022.303

 

28131.172

Goodwill on consolidation

20687.485

Fixed assets

1571.418

Investments

1208.557

Deferred tax assets, net

7.250

Current Assets, loans and advances

 

Sundry debtors

3067.909

Unbilled receivables

768.239

Cash and bank balances

1310.659

Loans and advances

2036.294

Less: Current liabilities and provisions

 

Current liabilities

1679.195

Provisions

847.454

Net current assets

4656.452

 

28131.172

 

SEGMENT REPORTING

 

(Rs. In Millions)

Particulars

Quarter ended

September 30, 2010

Six months ended

September 30 2010

 

(Audited)

(Audited)

Segment Revenue

 

 

a) UK

1408.674

2681.578

b) USA and Canada

2878.175

5808.862

c) India

561.301

1066.397

d) Rest of the world

51.984

102.059

Total

4900.134

9658.896

Less: Inter Segment Revenue

--

--

Net Segment Revenue

4900.134

9658.896

Segment results before taxation and finance charges

 

 

a) UK

428.902

838.326

b) USA and Canada

303.027

709.140

c) India

64.501

87.906

d) Rest of the world

23.741

42.423

Total

820.171

1677.795

i) Finance charges, net

[85.686]

[170.389]

ii) Other unallocable expenditure net of unallocable Income

[319.052]

[685.374]

Profit before taxation and minority interest

415.433

822.032

 

 

 

Capital Employed

 

 

a) UK

--

1617.233

b) USA and Canada

--

1579.230

c) India

--

585.056

d) Rest of the world

--

54.629

 

 

3836.148

Notes on segment information

Primary Segments

 

The Primary segment of the Group is geography, identified on the basis of the location of the customer which in the opinion of management, is the predominant source of risk and rewards.

The business of the Group is organized into four key geographic segments comprising United Kingdom, United States of America and Canada, India and Rest of the world.

 

Capital Employed

 

Capital employed comprises of debtors and unbilled receivables, classified by reportable segments. As the fixed assets and services are used interchangeably between the segments by the Group's businesses and liabilities contracted have not been identified to any of the reportable segments, the Group believes that it is currently not practicable to provide segment disclosures relating to these assets and liabilities.

 

 

 

Press Release:

 

FOR IMMEDIATE RELEASE

 

Firstsource reports second quarter fiscal 2011 revenues of ` 5,036 million Q-o-Q growth of 2.6%, Y-o-Y growth of 3.0%

Operating EBIT of ` 492 million

Q-o-Q growth of 5.2%, Y-o-Y growth of 0.4%

PAT (profit after tax) of ` 332 million

Q-o-Q growth of 3.6%, Y-o-Y growth of 14.0%

 

Mumbai, October 28, 2010: Firstsource Solutions Limited (NSE:FSL, BSE:532809), among India’s leading pure-play BPO companies reported its consolidated financial results for the quarter ended September 2010 according to Indian GAAP.

 

Highlights for the Quarter ended September 30, 2010

 

• Revenues of ` 5,036 million, up 2.6% Q-o-Q compared to ` 4,907 million for the quarter ended June 2010 and up 3.0% Y-o-Y compared to ` 4,887 million for the quarter ended September 2009.

 

• Operating EBIT (earnings before interest and tax) of ` 492 million, up 5.2% Q-o-Q compared to ` 468 million for the quarter ended June 2010 and up 0.4% Y-o-Y compared to ` 490 million for the quarter ended September 2009.

• PAT (profit after tax) of ` 332 million, up 3.6% Q-o-Q compared to ` 321 million for the quarter ended June 2010 and up 14.0% Y-o-Y compared to ` 291 million for the quarter ended September 2009.

• Employee strength at 24,909 as of September 30, 2010 added 212 employees in the quarter.

• Q2 annualized attrition (post 180 days) :

 

·         Offshore (India and Philippines) – 50.1% compared to 55.4 % in Q1 FY2011

·         Onshore (US and UK) – 48.4% compared to 39.7 % in Q1 FY2011

·         Domestic – 94.2% compared to 94.9% in Q1 FY2011

• As of September 30, 2010 Firstsource derived 59% revenues from the US, 29% from UK and 12% from APAC, including India.

• As of September 30, 2010 Firstsource derived 39% revenues from Telecom and Media,36% from Healthcare, 23% from BFSI and 2% from others.

• Key new business wins during the quarter:

 

·         Barclaycard, UK selected Firstsource as a strategic partner to manage its credit card and payment businesses in the UK. This five year outsourcing agreement commences November 1, 2010.

·         Axis Bank, India awarded Firstsource a five year outsourcing agreement for offering customer contact services (voice, email and web chat) to its retail customers.

 

Other Highlights

 

• During the quarter Firstsource signed an agreement to sell its 51% holding in Pipal Research Corporation (Pipal) to CRISIL. The transaction is expected to close in the third quarter of FY 2011.

• Firstsource inducted Sanjay Venkataraman into the Management Team as Head of Asia Business Unit. Venkataraman takes over from Chandra Iyer who will be leaving the company to pursue other opportunities.

 

Venkataraman joins from Mahindra Satyam where he was Head, South Asia and prior to that was Country Manager and Director of the Indian operations of Dell Computers. He left Dell to become an entrepreneur, starting a company called Knowledge Dynamics.

 

Highlights for half-year ended September 2010

 

• Revenues at ` 9,943 million for the half year ended September 2010 a growth of 2.2% over corresponding period previous year.

• Operating EBIT of ` 960 million for the half year ended September 2010 down 0.1% over corresponding period previous year.

• Profit after tax ` 653 million for the half year ended September 2010 compared to ` 671 million for corresponding period previous year.

 

Commenting on the performance Matthew Vallance, MD and CEO, said, “It has been a quarter of steady performance. While the business environment continues to improve, we have seen some delays in expected ramps and some lengthening of the sales cycle. Under the circumstances, we are pleased that we have closed two landmark deals during the quarter and the pipeline continues to build up.”

 

Carl Saldanha, Global CFO, said, “Our operating margins expanded by 30 bps during the quarter primarily driven by improvement in domestic business performance. Currency volatility continues to be a challenge however our prudent hedging strategy stands us in good stead for next few quarters.”

 

About Firstsource

 

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customized BPO services to the Healthcare, Telecom and Media and Banking and Financial Services industries. Its clients include Fortune 500, FTSE 100 and Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, U.S., UK and Philippines. (www.firstsource.com )

 


CMT REPORT (Corruption, Money Laundering & Terrorism]

 

The Public Notice information has been collected from various sources including but not limited to: The Courts, India Prisons Service, Interpol, etc.

 

1]         INFORMATION ON DESIGNATED PARTY

No records exist designating subject or any of its beneficial owners, controlling shareholders or senior officers as terrorist or terrorist organization or whom notice had been received that all financial transactions involving their assets have been blocked or convicted, found guilty or against whom a judgement or order had been entered in a proceedings for violating money-laundering, anti-corruption or bribery or international economic or anti-terrorism sanction laws or whose assets were seized, blocked, frozen or ordered forfeited for violation of money laundering or international anti-terrorism laws.

 

2]         Court Declaration :

No records exist to suggest that subject is or was the subject of any formal or informal allegations, prosecutions or other official proceeding for making any prohibited payments or other improper payments to government officials for engaging in prohibited transactions or with designated parties.

 

3]         Asset Declaration :

No records exist to suggest that the property or assets of the subject are derived from criminal conduct or a prohibited transaction.

 

4]         Record on Financial Crime :

            Charges or conviction registered against subject:                                                              None

 

5]         Records on Violation of Anti-Corruption Laws :

            Charges or investigation registered against subject:                                                          None

 

6]         Records on Int’l Anti-Money Laundering Laws/Standards :

            Charges or investigation registered against subject:                                                          None

 

7]         Criminal Records

No available information exist that suggest that subject or any of its principals have been formally charged or convicted by a competent governmental authority for any financial crime or under any formal investigation by a competent government authority for any violation of anti-corruption laws or international anti-money laundering laws or standard.

 

8]         Affiliation with Government :

No record exists to suggest that any director or indirect owners, controlling shareholders, director, officer or employee of the company is a government official or a family member or close business associate of a Government official.

 

9]         Compensation Package :

Our market survey revealed that the amount of compensation sought by the subject is fair and reasonable and comparable to compensation paid to others for similar services.

 

10]        Press Report :

            No press reports / filings exists on the subject.

 


 

CORPORATE GOVERNANCE

 

MIRA INFORM as part of its Due Diligence do provide comments on Corporate Governance to identify management and governance. These factors often have been predictive and in some cases have created vulnerabilities to credit deterioration.

 

Our Governance Assessment focuses principally on the interactions between a company’s management, its Board of Directors, Shareholders and other financial stakeholders.

 

 

CONTRAVENTION

 

Subject is not known to have contravened any existing local laws, regulations or policies that prohibit, restrict or otherwise affect the terms and conditions that could be included in the agreement with the subject.

 

 

FOREIGN EXCHANGE RATES

 

Currency

Unit

Indian Rupees

US Dollar

1

Rs.45.16

UK Pound

1

Rs.70.64

Euro

1

Rs.58.68

 


 

SCORE & RATING EXPLANATIONS

 

SCORE FACTORS

 

RANGE

POINTS

HISTORY

1~10

5

PAID-UP CAPITAL

1~10

5

OPERATING SCALE

1~10

5

FINANCIAL CONDITION

 

 

--BUSINESS SCALE

1~10

5

--PROFITABILIRY

1~10

5

--LIQUIDITY

1~10

5

--LEVERAGE

1~10

5

--RESERVES

1~10

5

--CREDIT LINES

1~10

5

--MARGINS

-5~5

--

DEMERIT POINTS

 

 

--BANK CHARGES

YES/NO

YES

--LITIGATION

YES/NO

NO

--OTHER ADVERSE INFORMATION

YES/NO

NO

MERIT POINTS

 

 

--SOLE DISTRIBUTORSHIP

YES/NO

NO

--EXPORT ACTIVITIES

YES/NO

NO

--AFFILIATION

YES/NO

YES

--LISTED

YES/NO

YES

--OTHER MERIT FACTORS

YES/NO

YES

TOTAL

 

45

 

This score serves as a reference to assess SC’s credit risk and to set the amount of credit to be extended. It is calculated from a composite of weighted scores obtained from each of the major sections of this report. The assessed factors and their relative weights (as indicated through %) are as follows:

 

Financial condition (40%)            Ownership background (20%)                 Payment record (10%)

Credit history (10%)                    Market trend (10%)                                Operational size (10%)

 

 

RATING EXPLANATIONS

 

 

RATING

STATUS

 

 

PROPOSED CREDIT LINE

>86

Aaa

Possesses an extremely sound financial base with the strongest capability for timely payment of interest and principal sums

 

Unlimited

71-85

Aa

Possesses adequate working capital. No caution needed for credit transaction. It has above average (strong) capability for payment of interest and principal sums

 

Large

56-70

A

Financial & operational base are regarded healthy. General unfavourable factors will not cause fatal effect. Satisfactory capability for payment of interest and principal sums

 

Fairly Large

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

 

Satisfactory

26-40

B

Capability to overcome financial difficulties seems comparatively below average.

 

Small

11-25

Ca

Adverse factors are apparent. Repayment of interest and principal sums in default or expected to be in default upon maturity

 

Limited with full security

<10

C

Absolute credit risk exists. Caution needed to be exercised

 

 

Credit not recommended

-

NB

                                       New Business

-

 

 

PRIVATE & CONFIDENTIAL : This information is provided to you at your request, you having employed MIPL for such purpose. You will use the information as aid only in determining the propriety of giving credit and generally as an aid to your business and for no other purpose. You will hold the information in strict confidence, and shall not reveal it or make it known to the subject persons, firms or corporations or to any other. MIPL does not warrant the correctness of the information as you hold it free of any liability whatsoever. You will be liable to and indemnify MIPL for any loss, damage or expense, occasioned by your breach or non observance of any one, or more of these conditions

This report is issued at your request without any risk and responsibility on the part of MIRA INFORM PRIVATE LIMITED (MIPL) or its officials.