MIRA INFORM REPORT

 

 

Report Date :

02.01.2014

 

IDENTIFICATION DETAILS

 

Name :

HINDUJA GLOBAL SOLUTIONS LIMITED

 

 

Registered Office :

Hinduja House, 171, Dr. Annie Besant Road, Worli, Mumbai-400018, Maharashtra

 

 

Country :

India

 

 

Financials (as on) :

31.03.2013

 

 

Date of Incorporation :

13.01.1995

 

 

Com. Reg. No.:

11-084610

 

 

Capital Investment / Paid-up Capital :

Rs. 205.892 Millions

 

 

CIN No.:

[Company Identification No.]

L92199MH1995PLC084610

 

 

TAN No.:

[Tax Deduction & Collection Account No.]

MUMT04679D

 

 

PAN No.:

[Permanent Account No.]

AAACT1763A

 

 

Legal Form :

A Public Limited Liability Company. The Company’s Shares are Listed on the Stock Exchanges.

 

 

Line of Business :

Subject is engaged in Business Process Management.

 

 

No. of Employees :

23000 (Approximately)

 

 

RATING & COMMENTS

 

MIRA’s Rating :

A (62)

 

RATING

STATUS

PROPOSED CREDIT LINE

56-70

A

Financial & operational base are regarded healthy. General unfavourable factors will not cause fatal effect. Satisfactory capability for payment of interest and principal sums

Fairly Large

 

Maximum Credit Limit :

USD 26000000

 

 

Status :

Good

 

 

Payment Behaviour :

Regular

 

 

Litigation :

Exist

 

 

Comments :

Subject is a part of the Hinduja Group.

 

It is a well-established and a reputed Company having fine track record. There appears slight dip in the profit of the company.

 

However, financial position of the company appears to be sound.

 

Directors are reported to be experienced, respectable and resourceful businessmen.

 

Trade relations are reported as fair. Business is active. Payments are reported to be regular and as per commitment.

 

The company can be considered normal for business dealings at usual trade terms and conditions.

 

NOTES :

Any query related to this report can be made on e-mail : infodept@mirainform.com while quoting report number, name and date.

 

INDIAN ECONOMIC OVERVIEW

 

India’s current account deficit narrowed in the quarter ended September as government measures to curb imports, especially gold, kicked in.  The current account deficit, the excess of a country’s imports of goods and services over exports, narrowed to $ 5.2 billion from $ 21 billion in the year ago period, according to provisional Reserve Bank of India data. Finance Minister P. Chidambaram said the CAD for the year will be less than $ 60 billion or 3 per cent of GDP and the latest data suggests the government may achieve the target.

 

India was ranked 94th among the world’s most corrupt nations list. Denmark and New Zealand topped as the cleanest while Somalia emerged as the most corrupt.

 

India’s services sector activity witnessed a moderate improvement in November over the previous month, even while indicating the fifth successive monthly contraction, according the HSBC survey.

 

$53 million estimated losses suffered by India due to phishing attacks during the third quarter, according to a study by RSA. India ranks fourth in the list of nations hit by phishing attacks. The US remained at the top of the charts. Phishing is the process of acquiring information such as user names, passwords and credit card details by sending e-mails disguised as official mails.

 

Rs.4080 million worth of mobile-phone-based transactions by July 2013 compared to Rs.260 million in September, 2012, according to Deloitte report. The number of transactions has shot up from 94000 to 701000.

 

India aims to earn Rs.400000 million from the bandwidth auction set for January. The merger and acquisition guidelines, cleared by a group of ministers, will be out before the auction begins so that players can make informed decisions on the auctions.

 

 

EXTERNAL AGENCY RATING

 

Rating Agency Name

CRISIL

Rating

Long Term Rating = A+

Rating Explanation

Having adequate degree of safety and carry low credit risk.

Date

23.04.2013

 

 

Rating Agency Name

CRISIL

Rating

Short Term Rating = A1+

Rating Explanation

Very Strong degree of safety and carry lowest credit risk.

Date

23.04.2013

 

 

RBI DEFAULTERS’ LIST STATUS

 

Subject’s name is not enlisted as a defaulter in the publicly available RBI Defaulters’ list.

 

EPF (Employee Provident Fund) DEFAULTERS’ LIST STATUS

 

Subject’s name is not enlisted as a defaulter in the publicly available EPF (Employee Provident Fund) Defaulters’ list as of 31-03-2012.

 

INFORMATION DECLINED

 

Management Non-Cooperative (91-22-24960707)

 

LOCATIONS

 

Registered Office :

Hinduja House, 171, Dr. Annie Besant Road, Worli, Mumbai-400018, Maharashtra, India

Tel. No.:

91-22-24960707

Fax No.:

91-22-24974208

E-Mail :

hamukhs@hindujagsl.com

marketing@hindujagsl.com

Website :

http://www.teamhgs.com

 

 

Corporate Office :

HGSL House No. 614, Vajpayee Nagar, Bommanahlli, Hosur Road, Bangalore-560068, Karnataka, India

Tel. No.:

91-80-25732620/ 50

Fax No.:

91-80-25731592

E-Mail :

marketing@hindujagsl.com

 

 

Branches :

Located at:

 

·         Bangalore

·         Chennai

·         Durgapur

·         Hyderabad

·         Mysore

·         Vashi, Navi Mumbai

 

 

Overseas Offices :

Located at:

 

·         North America

·         New Jersey, USA

·         Philippines

·         Mauritius

·         London, UK

·         Canada 

 

 

DIRECTORS

 

As on 31.03.2013

 

Name :

Mr. Ramkrishan P Hinduja

Designation :

Chairman

 

 

Name :

Mr. Shanu S. P. Hinduja

Designation :

Co-Chairperson (Appointed w.e.f. March 4, 2013)

 

 

Name :

Mr. Vinoo S Hinduja

Designation :

Director

 

 

Name :

Mr. Dheeraj G. Hinduja

Designation :

Director

 

 

Name :

Mr. Anil Harish

Designation :

Director

 

 

Name :

Mr. Rajendra P Chitale

Designation :

Director

 

 

Name :

Mr. Rangan Mohan

Designation :

Director

 

 

KEY EXECUTIVES

 

Audit Committee :

  • Mr. Anil Harish- Chairman
  • Mr. Rajendra P. Chitale.
  • Mr. Ramkrishan P Hindua

 

 

Investors’ Grievance and

Share Allotment Committee

·         Rangan Mohan, Chairman

·         Shanu S. P. Hinduja, (w.e.f. March 4, 2013)

·         Dheeraj G. Hinduja, (upto March 4, 2013)

 

 

Compensation Committee

·         Anil Harish, Chairman

·         Shanu S. P. Hinduja

·         Rajendra P. Chitale

·         Dheeraj G. Hinduja, (upto March 4, 2013)

·         Rangan Mohan

 

 

Committee of Directors

·         Ramkrishan P. Hinduja, Chairman

·         Vinoo S. Hinduja

·         Rangan Mohan

 

 

Name :

Mr. Partha DeSarkar

Designation :

Chief Executive Officer

 

 

Global Advisory Committee

 

Name :

Mr. Anthony Joseph

Designation :

Executive Vice President- Global Head- Human Resource

 

 

Name :

Mr. Ashwin U Hoskote

Designation :

Senior Vice President- Global Business Excellence

 

 

Name :

Mr. Kanti Mohan Rusttagi

Designation :

Executive Vice President- Legal and Company Secretary

 

 

Name :

Mr. Narsimha Murthy B.N.

Designation :

President- HGS Inc.

 

 

Name :

Mr. Kathy Hamburger

Designation :

President - HGS USA

 

 

Name :

Mr. Partha De Sarkar

Designation :

Chief Executive Officer HSGL- Philippines

 

 

Name :

Mr. Pushkar Misra

Designation :

President and Chief Executive Officer HSGL- Philippines

 

 

Name :

Mr. Ramesh Gopalan

Designation :

Executive Vice President- International Operations

 

 

Name :

Mr. Sanjay Sinha

Designation :

Executive Vice Presient – M and A (HR) and New Initiatives

 

 

Name :

Mr. Sridhar Krishnamurthy

Designation :

Executive Vice President – Strategic Initiatives

 

 

Name :

Mr. Srinivas Palakodeti

Designation :

Chief Financial Officer

 

 

Name :

Mr. Subramanya C.

Designation :

Senior Vice President and Global CTO

 

 

Name :

Charles Cooper-Driver

Designation :

Chief Executive Officer, Europe and UK

 

 

Name :

Ross Beattie

Designation :

President and Chief Executive Officer, Canada

 

 

MAJOR SHAREHOLDERS / SHAREHOLDING PATTERN

 

As on 30.09.2013

 

Names of Shareholders

No. of Shares

Percentage

(A) Shareholding of Promoter and Promoter Group

 

 

http://www.bseindia.com/include/images/clear.gif(1) Indian

 

 

http://www.bseindia.com/include/images/clear.gifIndividuals / Hindu Undivided Family

1617185

7.85

http://www.bseindia.com/include/images/clear.gifBodies Corporate

5748541

27.92

http://www.bseindia.com/include/images/clear.gifAny Others (Specify)

3902299

18.95

http://www.bseindia.com/include/images/clear.gifPartnership Firms

3902299

18.95

http://www.bseindia.com/include/images/clear.gifSub Total

11268025

54.73

http://www.bseindia.com/include/images/clear.gif(2) Foreign

 

 

http://www.bseindia.com/include/images/clear.gifBodies Corporate

2761427

13.41

http://www.bseindia.com/include/images/clear.gifSub Total

2761427

13.41

Total shareholding of Promoter and Promoter Group (A)

14029452

68.14

(B) Public Shareholding

 

 

http://www.bseindia.com/include/images/clear.gif(1) Institutions

 

 

http://www.bseindia.com/include/images/clear.gifFinancial Institutions / Banks

1293

0.01

http://www.bseindia.com/include/images/clear.gifForeign Institutional Investors

3213122

15.61

http://www.bseindia.com/include/images/clear.gifAny Others (Specify)

23655

0.11

http://www.bseindia.com/include/images/clear.gifForeign National

8655

0.04

http://www.bseindia.com/include/images/clear.gifForeign Companies

15000

0.07

http://www.bseindia.com/include/images/clear.gifSub Total

3238070

15.73

http://www.bseindia.com/include/images/clear.gif(2) Non-Institutions

 

 

http://www.bseindia.com/include/images/clear.gifBodies Corporate

1159367

5.63

http://www.bseindia.com/include/images/clear.gifIndividuals

 

 

http://www.bseindia.com/include/images/clear.gifIndividual shareholders holding nominal share capital up to Rs. 0.100 Million

1367208

6.64

http://www.bseindia.com/include/images/clear.gifIndividual shareholders holding nominal share capital in excess of Rs. 0.100 Million

710267

3.45

http://www.bseindia.com/include/images/clear.gifAny Others (Specify)

84859

0.41

http://www.bseindia.com/include/images/clear.gifNon Resident Indians

82191

0.40

http://www.bseindia.com/include/images/clear.gifTrusts

2668

0.01

http://www.bseindia.com/include/images/clear.gifSub Total

3321701

16.13

Total Public shareholding (B)

6559771

31.86

Total (A)+(B)

20589223

100.00

(C) Shares held by Custodians and against which Depository Receipts have been issued

0

0.00

http://www.bseindia.com/include/images/clear.gif(1) Promoter and Promoter Group

0

0.00

http://www.bseindia.com/include/images/clear.gif(2) Public

0

0.00

http://www.bseindia.com/include/images/clear.gifSub Total

0

0.00

Total (A)+(B)+(C)

20589223

0.00

 

 

Shareholding belonging to the category "Promoter and Promoter Group"

Sl.No.

Name of the Shareholder

Details of Shares held

 

 

No. of Shares held

As a % of grand total (A)+(B)+(C)

1

Ashok P Hinduja

31,600

0.15

2

Harsha Ashok Hinduja

16,695

0.08

3

Harsha Ashok Hinduja Jt. Ashok Parmanand Hinduja

12,498

0.06

4

Ashok P Hinduja Jt. Harsha Ashok Hinduja

45,313

0.22

5

Vinoo Srichand Hinduja

61,065

0.30

6

Satya Ashok Hinduja

5,45,000

2.65

7

Ambika Ashok Hinduja

1,77,242

0.86

8

Shom Ashok Hinduja

1,40,007

0.68

9

Shanoo Mukhi

955

0.00

10

Ashok P Hinduja Karta of A P Hinduja HUF

54,327

0.26

11

Ashok P Hinduja, Karta of S P Hinduja (HUF Bigger)

5,32,483

2.59

12

Aasia Management and Consultancy Private Limited 

57,48,541

27.92

13

Aasia Management and Consultancy Private Limited jtly with Hinduja Realty Ventures Limited

17,24,490

8.38

14

Aasia Management and Consultancy Private Limited jointly with Hinduja Realty Ventures Limited

21,77,809

10.58

15

Amas Mauritius Limited

27,61,427

13.41

 

Total

1,40,29,452

68.14

 

 

Shareholding belonging to the category "Public" and holding more than 1% of the Total No. of Shares

Sl. No.

Name of the Shareholder

No. of Shares held

Shares as % of Total No. of Shares

 

 

 

 

1

Credit Suisee (Singapore) Limited

1894810

9.20

2

Bridge India Fund

474147

2.30

3

Merril Lynch Capital Markets Espana S A S V

296930

1.44

4

Goldman Sachs Investments Mauritius I Limited

398892

1.94

5

JM Financial Institutional Securities Private Limited

300000

1.46

6

IDBI Federal Life Insurance Company Limited

232827

1.13

 

Total

3597606

17.47

 

Shareholding belonging to the category "Public" and holding more than 5% of the Total No. of Shares

Sl. No.

Name(s) of the shareholder(s) and the Persons Acting in Concert (PAC) with them

No. of Shares

Shares as % of Total No. of Shares

1

Credit Suisee (Singapore) Limited

1894810

9.20

 

Total

1894810

9.20

 

 

 

BUSINESS DETAILS

 

Line of Business :

Subject is engaged in Business Process Management.

 

 

GENERAL INFORMATION

 

No. of Employees :

23000 (Approximately)

 

 

Bankers :

·         Axis Bank

·         Bank of Baroda

·         Bank of America

·         Barclays Bank PLC

·         BNP Paribas

·         Canara Bank

·         Chinatrust (Phils.) Commercial Bank Corp.

·         CIBC

·         HDFC Bank Limited

·         Hinduja Bank (Switzerland) Limited

·         HSBC Bank

·         ICICI Bank Limited

·         IndusInd Bank

·         State Bank of India

·         State Bank of Mauritius

·         Union Bank of Philippines

·         Yes Bank

 

 

Facilities :

(Rs. In Millions)

Secured Loan

As on

31.03.2013

As on

31.03.2012

Long–term borrowings

 

 

Term Loan from a Bank

 

 

– Secured by first charge on entire movable fixed assets of the Company (present and future). Principal amount is repayable in 16 equal quarterly installments commencing from June 2013. Interest (Base rate set by Reserve Bank of India + 2%) is payable at beginning of next month on the outstanding loan balance

110.287

0.000

– Secured by first charge on entire movable fixed assets of the Company (present and future). Principal amount is repayable in 60 equal monthly installments commencing from August 2013, Interest (Base rate set by Reserve Bank of India + 2%) is payable at beginning of next month on the outstanding loan balance.

400.213

0.000

Short–term borrowings

 

 

Loans repayable on demand from banks [Cash Credit]

[Secured by first paripassu charge on entire current assets of the Company both present and future and second paripassu charge on entire movable fixed assets of the Company both present and future (excluding vehicles/ equipment acquired under hire purchase)]

53.183

928.621

Total

563.683

928.621

 

 

 

Banking Relations :

---

 

 

Auditors :

 

Name :

Price Waterhouse

Chartered Accountant

 

 

Internal Audit and Systems

Rakesh S. Jain

Assistant General Manager – Internal Audit

 

 

Subsidiaries :

·         HGS International, Mauritius

·         HGS International Services Private Limited, India (formerly known as Hinduja Outsourcing Solutions India

·         Private Limited)

·         HGS Business Services Private Limited, India (formerly known as HCCA Business Services Private Limited)

·         Hinduja Global Solutions Inc., U.S.A.

·         HGS Canada Inc., Canada (formerly known as Online Support Inc.)

·         C–Cubed B.V., Netherlands

·         C–Cubed N.V., Curacao

·         Customer Contact Centre Inc., Philippines

·         Hinduja Global Solutions Europe Limited, U.K.

·         Hinduja Global Solutions UK Limited, U.K. (formerly known as Careline Services Limited)

·         HGS France, S.A.R.L (formerly known as Hinduja TMT France, S.A.R.L)

·         HGS (USA), LLC

·         RMT L.L.C., U.S.A.

·         Affi na Company, Canada

·         HGS St. Lucia Limited, Saint Lucia

·         Team HGS Limited, Jamaica

·         HGS Properties LLC, U.S.A.

·         HGS Canada Holdings LLC, U.S.A.

·         HGS Italy, S.A.R.L

·         HGS EBOS LLC, U.S.A. (w.e.f. October 8, 2012 )

 

 

Enterprises where common control exists :

·         Hinduja Group India Limited

·         Aasia Management and Consultancy Private Limited

·         Hinduja Ventures Limited

·         IndusInd Media and Communication Limited

·         Hinduja Healthcare Private Limited

 

 

CAPITAL STRUCTURE

 

As on 31.03.2013

 

Authorised Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

25000000

Equity Shares

Rs. 10/- each

Rs.250.000 Millions

 

 

 

 

 

Issued, Subscribed & Paid-up Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

20589223

Equity Shares

Rs. 10/- each

Rs.205.892 Millions

 

 

 

 

 

 

Rights, preferences and restrictions attached to equity shares:

 

The Company has one class of Equity Shares having a par value of R 10 each. Each Shareholder is eligible for one vote per share held.

 

The dividend proposed by the Board of Directors is subject to the approval of the Shareholders in the ensuing Annual General Meeting, except in case of Interim Dividend.

 

In the event of liquidation, the Equity Shareholders are eligible to receive the remaining assets of the Company, after distribution of all preferential amounts, in proportion to their shareholding.

 

Number of shares reserved for issue under the Employee Stock Option Plan

Particulars

As at 31.03.2013

i) Hinduja Global Solutions Limited Employee Stock Option Plan 2008

149,515

ii) Hinduja Global Solutions Limited Employee Stock Option Plan 2011

243,170

 

The details of Shareholder holding more than 5%

Name of the Shareholder

Number of Shares

% held

Aasia Management and Consultancy

Private Limited

5,748,541

27.92

Aasia Management and Consultancy Private Limited jointly with Hinduja Realty Ventures Limited (as the Demat account holder and partner of Aasia Exports)

1,724,490

8.38

Aasia Management and Consultancy Private Limited Jointly with Hinduja Realty Ventures Limited (as the demat account holder and partners of Aasia Corporation)

2,177,809

10.58

Amas Mauritius Limited

2,761,427

13.41

Credit Suisee (Singapore) Limited

1,894,810

9.20

 


 

FINANCIAL DATA

[all figures are in Rupees Millions]

 

ABRIDGED BALANCE SHEET

 

SOURCES OF FUNDS

 

31.03.2013

31.03.2012

31.03.2011

I.        EQUITY AND LIABILITIES

 

 

 

(1)Shareholders' Funds

 

 

 

(a) Share Capital

205.892

205.892

205.892

(b) Reserves & Surplus

6440.245

6328.828

6205.983

(c) Money received against share warrants

0.000

0.000

0.000

 

 

 

 

(2) Share Application money pending allotment

0.000

0.000

0.000

Total Shareholders’ Funds (1) + (2)

6646.137

6534.720

6411.875

 

 

 

 

(3) Non-Current Liabilities

 

 

 

(a) long-term borrowings

510.500

0.000

90.000

(b) Deferred tax liabilities (Net)

54.556

58.286

83.562

(c) Other long term liabilities

0.000

0.000

0.000

(d) long-term provisions

12.989

0.536

37.574

Total Non-current Liabilities (3)

578.045

58.822

211.136

 

 

 

 

(4) Current Liabilities

 

 

 

(a) Short term borrowings

803.183

1306.145

519.500

(b) Trade payables

414.859

332.563

256.040

(c) Other current liabilities

595.373

476.467

480.661

(d) Short-term provisions

639.565

648.731

566.318

Total Current Liabilities (4)

2452.980

2763.906

1822.519

 

 

 

 

TOTAL

9677.162

9357.448

8445.530

 

 

 

 

II.      ASSETS

 

 

 

(1) Non-current assets

 

 

 

(a) Fixed Assets

 

 

 

(i) Tangible assets

1819.804

1926.744

1812.846

(ii) Intangible Assets

102.056

112.962

82.756

(iii) Capital work-in-progress

11.364

0.945

0.000

(iv) Intangible assets under development

15.943

0.000

0.000

(b) Non-current Investments

4477.538

4344.725

3945.967

(c) Deferred tax assets (net)

0.000

0.000

0.000

(d)  Long-term Loan and Advances

970.006

931.100

770.105

(e) Other Non-current assets

6.888

0.734

4.490

Total Non-Current Assets

7403.599

7317.210

6616.164

 

 

 

 

(2) Current assets

 

 

 

(a) Current investments

1.268

1.205

1.149

(b) Inventories

0.000

0.000

0.000

(c) Trade receivables

1279.232

953.137

915.825

(d) Cash and cash equivalents

203.686

174.693

229.460

(e) Short-term loans and advances

212.469

299.632

285.688

(f) Other current assets

576.908

611.571

397.244

Total Current Assets

2273.563

2040.238

1829.366

 

 

 

 

TOTAL

9677.162

9357.448

8445.530

 


 

PROFIT & LOSS ACCOUNT

 

 

PARTICULARS

31.03.2013

31.03.2012

31.03.2011

 

SALES

 

 

 

 

 

Income

7034.139

6313.501

5448.797

 

 

Other Income

175.009

141.705

80.293

 

 

TOTAL                                     (A)

7209.148

6455.206

5529.090

 

 

 

 

 

Less

EXPENSES

 

 

 

 

 

Employee Costs

4523.741

4129.993

3248.452

 

 

Operating and Other Expenses

1298.165

1131.492

956.320

 

 

Exceptional Item- Income

52.867

0.000

0.000

 

 

TOTAL                                     (B)

5874.773

5261.485

4204.772

 

 

 

 

 

Less

PROFIT BEFORE INTEREST, TAX, DEPRECIATION AND AMORTISATION (A-B)      (C)

1334.375

1193.721

1324.318

 

 

 

 

 

Less

FINANCIAL EXPENSES                         (D)

173.088

110.210

59.589

 

 

 

 

 

 

PROFIT BEFORE TAX, DEPRECIATION AND AMORTISATION (C-D)                                       (E)

1161.287

1083.511

1264.729

 

 

 

 

 

Less/ Add

DEPRECIATION/ AMORTISATION                     (F)

386.038

361.370

380.449

 

 

 

 

 

 

PROFIT BEFORE TAX (E-F)                               (G)

775.249

722.141

884.280

 

 

 

 

 

Less

TAX                                                                  (H)

235.136

95.990

132.374

 

 

 

 

 

 

PROFIT AFTER TAX (G-H)                                (I)

540.113

626.151

751.906

 

 

 

 

 

Add

PREVIOUS YEARS’ BALANCE BROUGHT FORWARD

1196.031

1109.550

909.830

 

 

 

 

 

Less

APPROPRIATIONS

 

 

 

 

 

Transfer to General Reserve

54.011

62.615

75.191

 

 

Final Proposed

411.784

411.784

411.784

 

 

Tax on Dividend

68.440

65.271

65.211

 

BALANCE CARRIED TO THE B/S

1201.909

1196.031

1109.550

 

 

 

 

 

 

EARNINGS IN FOREIGN CURRENCY

 

 

 

 

 

Business Process Management

2596.622

2167.573

0.000

 

 

Information Technology Enabled Services (ITES)

0.000

0.000

4147.527

 

 

Sale of Fixed Assets

0.000

0.000

29.564

 

 

Other Income earned at overseas branches

0.000

0.000

2.465

 

TOTAL EARNINGS

2596.622

2167.573

4179.556

 

 

 

 

 

 

IMPORTS

 

 

 

 

 

Capital Goods

37.768

3.644

8.016

 

TOTAL IMPORTS

37.768

3.644

8.016

 

 

 

 

 

 

Earnings Per Share (Rs.)

26.23

30.41

36.52

 

 

KEY RATIOS

 

PARTICULARS

 

 

31.03.2013

31.03.2012

31.03.2011

PAT / Total Income

(%)

7.19

9.70

13.60

 

 

 

 

 

Net Profit Margin

(PBT/Sales)

(%)

11.02

11.44

16.23

 

 

 

 

 

Return on Total Assets

(PBT/Total Assets}

(%)

14.99

14.41

19.65

 

 

 

 

 

Return on Investment (ROI)

(PBT/Networth)

 

0.12

0.11

0.14

 

 

 

 

 

Debt Equity Ratio

(Total Debt /Networth)

 

0.20

0.20

0.10

 

 

 

 

 

Current Ratio

(Current Asset/Current Liability)

 

0.93

0.74

1.00

 

 

LOCAL AGENCY FURTHER INFORMATION

 

CURRENT MATURITIES OF LONG-TERM DEBT

Rs. In Millions

Particular                                                 

31.03.2013

31.03.2012

31.03.2011

 

 

 

 

Current maturities of long-term debt

98.333

NA

NA

 

 

 

 

 

 

Sr. No.

Check List by Info Agents

Available in Report (Yes / No)

1]

Year of Establishment

Yes

2]

Locality of the firm

Yes

3]

Constitutions of the firm

Yes

4]

Premises details

No

5]

Type of Business

Yes

6]

Line of Business

Yes

7]

Promoter's background

Yes

8]

No. of employees

Yes

9]

Name of person contacted

No

10]

Designation of contact person

No

11]

Turnover of firm for last three years

Yes

12]

Profitability for last three years

Yes

13]

Reasons for variation <> 20%

----------------------

14]

Estimation for coming financial year

No

15]

Capital in the business

Yes

16]

Details of sister concerns

Yes

17]

Major suppliers

No

18]

Major customers

No

19]

Payments terms

No

20]

Export / Import details (if applicable)

No

21]

Market information

----------------------

22]

Litigations that the firm / promoter involved in

Yes

23]

Banking Details

Yes

24]

Banking facility details

Yes

25]

Conduct of the banking account

----------------------

26]

Buyer visit details

----------------------

27]

Financials, if provided

Yes

28]

Incorporation details, if applicable

Yes

29]

Last accounts filed at ROC

Yes

30]

Major Shareholders, if available

Yes

31]

Date of Birth of Proprietor/Partner/Director, if available

No

32]

PAN of Proprietor/Partner/Director, if available

No

33]

Voter ID No of Proprietor/Partner/Director, if available

No

34]

External Agency Rating, if available

Yes

 

 

LITIGATION DETAILS

Bench:- Bombay

Lodging No. :

ITXAL/1784/2013

Failing Date:-

21/10/2013

Reg. No.:-

ITXA/2398/2013

Reg. Date:-

18/12/2013

 

Petitioner:-

THE COMMISSIONER OF INCOME TAX

Respondent:-

HINDUJA GLOBAL SOLUTIONS LIMITED

Petn.Adv:-

SHEHNAZ (SHEROO) VISPY BHARUCHA

 

 

District:-

MUMBAI

 

Bench:-

DIVISION

Category:-

TAX APPEALS

Status:-

Pre-Admitted

Stage:-

 

Last Date:-

09.01.2014

 

Last Coram:-

ACCORDING TO SITTING LIST

ACCORDING TO SITTING LIST

 

 

Act. :

Income Tax Act,1961

Under Section 260A

 

 

UNSECURED LOAN

Rs. In Millions

Particular

As on

31.03.2013

As on

31.03.2012

Short–term borrowings

 

 

Other loans and advances from Banks towards:

 

 

– Packing Credit Facilities

0.000

309.428

– Bill Discounting Facilities

0.000

68.096

– Commercial Paper (Maximum amount outstanding during the year Rs.750.000 Millions)

750.000

0.000

Total

750.000

377.524

 

 

 

 

GENERAL INFORMATION

 

Subject is engaged in Business Process Management. HGS with its subsidiaries offer voice and non–voice based services such as contact centre solutions and back offi ce transaction processing across North America, Europe and Asia. HGS is a public limited company, listed on the National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

 

 

REVIEW OF FINANCIALS

 

On a Standalone basis (for India and overseas branch offices), Operating Income was Rs.7034.139 millions in FY’13,an increase of 11.4% over the Operating Income of Rs.6313.501 millions in FY’12. EBITDA increased by 15.2% from Rs.1052.000 millions in FY’12 to Rs.1212.000 millions in FY’13. PAT fell by 13.7% from Rs.626.151 millions in FY’12 to Rs.540.113 millions in FY’13.

 

Key highlights for the year were:

 

• Growth of consolidated revenues by 27.6%;

·         Acquisition of healthcare revenue cycle management business by HGS Inc. from Deloitte;

·         Opening of five new centers at - Belleville (Canada), Preston (UK), Jamaica, Hyderabad (SEZ) and Bangalore; Total number of centers now stand at 55;

·         Employee headcount at 23,100 (Previous Year-end 23,899);

·         Addition of 50 new customers during the year including addition of 11 customers from the acquisition of healthcare revenue cycle management business in the US. As of March 31, 2013, the Company has 535 active customers;

·         As of March 31, 2013, the Company had a Net Worth of Rs.12355.000 millions translating into a Book Value of Rs. 600.07 per share.

 

BUSINESS REVIEW

 

Global ITES Industry Overview

 

In the context of volatile economic environment, the ITES sector has registered a steady growth rate of 4.8% compared to the previous year. Global IT spend was estimated to be $1.9 trillion in 2012, of which software products, IT and Business Process Management (BPM) services accounted for $1.1 trillion. The global outsourcing market was estimated to grow at 9% to reach $130 billion. The ongoing uncertainty in demand impacted the overall volumes which declined by around 13%.

 

The ongoing corporate IT spending budget constraints continued to put pressure on the IT/BPO industry margins. This has led to outsourcing service providers offer solutions that can leverage technology-enabled platforms and effective delivery models. The BPO industry today is focused on delivering innovative business models that offer specialized delivery services to their customers. These new solutions are designed to provide customized solutions and facilitate transformation. Access to specialized services, ability to concentrate on their core businesses, decreased time-to-market and increased customer centricity are some of the key drivers.

 

Increasing use of the mobile technologies is expected to result in significant growth in the pace of adoption of high-end mobile devices and mobile applications in the coming years. Delivery of complex services from India along with emerging technologies such as social media, analytics, cloud technology and platform-based solutions will offer new opportunities to the outsourcing service providers in the near future.

 

Indian ITES Industry Overview

 

The Indian IT services and BPO sectors are an integral part of the global sourcing strategy. These sectors have made increasing contributions to the domestic economy over the years. During FY’13, the IT industry in India is estimated to have generated revenues of $108 billion, with the IT software and services sector accounting for $95 billion of revenues. Export revenues are estimated to be at $76 billion in FY’13, up 10.2% compared to the previous year and have contributed 80% to the total IT-BPO revenues (Source: NASSCOM).

 

NASSCOM indicated that FY’14 total revenues from India (domestic and exports) are expected to grow by 13-15% to reach $106-111 billion and out of this, exports are likely to be in the range of $84-87 billion, indicating a growth of 12-14%.

 

Despite India being the global outsourcing leader, it accounts for only 10% of the global IT-BPM spend. This reflects significant untapped opportunities for Indian IT-BPM firms. They are well positioned to take advantage of these trends by developing new capabilities, servicing the entire IT services value chain and expanding their focus to new geographies and industry verticals.

 

Performance

 

During FY ’13, revenues of the Company grew by around 27.6%. Of the total growth, around 10.5% was due to the revenue cycle management business acquisition made during the year and full benefits of the Canada and payroll processing businesses acquired in August 2011. The balance of the growth was due to organic growth and variation in the exchange rate.

 

Nearly 31% of the Company’s revenues are from the telecom sector. In the first half of FY ’13, telecom volumes across all geographies remained subdued. This coupled with costs associated with opening of new centers at Belleville (Canada), and Preston (UK), adversely affected the financial performance of the Company during the first two quarters. Telecom volumes in Canada rebounded strongly in the second half of FY ’13. This along with costs better matched with revenues led to a strong improvement in the financial performance of the Company in the second half of the year.

 

For a larger part of the year, the financial performance of the Company was also adversely affected by the excess capacity built in the Philippines. By the end of the year, volumes improved significantly which contributed to the improvement in the financial performance of the Company.

 

During the year, the Company performed a stringent review of its various accounts and has initiated necessary measures to improve the overall profitability of the Company.

 

Depreciation and amortization expenses for the year were higher on account of the new delivery centers opened during the year, impact of exchange rate and full year impact of the acquisition.

 

Interest costs were higher on account of full year impact of loans taken for the HGS Canada acquisition and growth in working capital requirements in line with growth in the business.

 

Tax was higher on account of end of tax holiday period for some of the units in the Philippines and absence of the tax reversals recorded in FY’12. Overall profitability was impacted by certain one-time costs related to the revenue cycle management business acquisition and exceptional costs on account of a settlement of a dispute with a bank.

 

Awards and Recognition

 

The Company was conferred with awards and recognitions during the year, such as:

 

·         HGS Canada Inc. was recognized as top 3rd party vendor by a Canadian telecom client across all its outsourced lines of business; and

·         Charlottetown, Canada center earned recognition as the #1 site for warranty product sales across North America by a technology client in FY’13.

 

 

MANAGEMENT DISCUSSION AND ANALYSIS REPORT

 

Overview

 

The financial statements have been prepared in compliance with the requirements of the Companies Act, 1956, guidelines issued by the Securities and Exchange Board of India (SEBI) and Generally Accepted Accounting Principles (GAAP) in India. Their Management accepts responsibility for the integrity and objectivity of these financial statements, as well as for various estimates and judgments used therein.

 

The estimates and judgments relating to the financial statements have been made on a prudent and reasonable basis, so that the financial statements reflect in a true and fair manner the form and substance of transactions, and reasonably present their state of affairs, profits and cash flows for the year.

 

Macroeconomic Trends

 

Market conditions in 2012 have been challenging and as a consequence, economic growth rates globally have failed to meet broad expectations. Several factors were responsible for this low growth environment including Government fiscal control, rising unemployment in certain European countries, increasing regulation in the financial sector and weak consumer confidence.

 

However, the US has demonstrated a rebound from last year's slowdown as rising house prices have improved consumer sentiment and industrial order-books have strengthened. This has been offset to some extent by strict federal spending budgets resulting in a poorer pace of economic activity.

 

There are some signs of economic progress in Europe with increasing financial stability in southern Europe and improved competitiveness through lower labor costs. However, ongoing recessionary environment coupled with persistent high rates of unemployment continue to cause concern. The UK has also shown marginal improvement in GDP growth and has been on the edge of recession throughout the year.

 

Although India’s economy expanded by 5.0% in FY’13, this was the slowest growth rate recorded in the last decade. This difficult economic environment was a result of relatively high interest rates, a sharp drop in exports, high commodity prices, stalled investments and overall low business sentiment. The Reserve Bank of India has been hesitant to cut interest rates as there have been no clear signs of inflation subsiding. Indications are that India’s economy may have reached its low point with the IMF predicting a growth rate of 5.7% in 2013.

 

Market expectations of slightly stronger economic growth in 2013 and 2014 are predominantly dependent on continued traction in the US, increased stability across Europe and Asia returning to a higher growth trajectory.

 

Industry Overview

 

Traditionally, the global BPO industry had been aligned to services such as customer relationship management, finance and accounting and human resources outsourcing with a primary geographic focus on North America and Europe. However, over the recent years the industry has grown through increased outsourcing contracts from countries such as India, Australia and China. This has been possible as service providers have been able to increase the scale of their operations in the APAC region. As outsourcing service providers have become more client solutions focused, they have started to offer new business services such as social media, data analytics, legal and knowledge services outsourcing. In addition, clients from verticals such as manufacturing, healthcare and Government sectors have also started to seek outsourcing opportunities to optimize their costs.

 

With increased pressures on profit margins and rising operating costs, it has become essential for organizations to seek outsourcing solutions that leverage technologyenabled platforms and effective delivery models. The implementation of emerging technologies is a pre-requisite to integrate cloud, platform and process innovations. These solutions have the ability to anticipate change, adapt to new conditions and facilitate innovation through the exchange of best practices.

 

Despite the current economic uncertainties, the technology and related services sector has grown steadily at 4.8% compared to the previous year and worldwide spending reached $1.9 trillion in 2012. Of this total spend, software products, IT and Business Process Management (BPM) services accounted for $1.1 trillion. The global outsourcing market was estimated to be $130 billion, a growth of 9% over 2011 and nearly twice the growth rate of global IT spend. As per NASSCOM, ongoing concerns about the global economy also impacted contracts in 2012 as volumes fell by around 13%.

 

The Indian IT services and BPO industries are an integral part of the global sourcing strategy and have made increasing contributions to the domestic economy over the years. During FY’13, the IT industry in India is estimated to have generated revenues of $108 billion, with the IT software and services sector accounting for $95 billion of revenues. Export revenues are estimated to be at $76 billion in FY’13, up 10.2% compared to previous year and have contributed 80% to the total IT-BPO revenues. Domestic IT-BPO revenue is expected to grow at 2% to $19.3 billion in FY'13.

 

From an industry vertical perspective, volumes from the telecom sector remained moderate during the year. However, some signs of improvement have emerged recently, primarily driven by the launch of 3G and 4G in some countries.

 

The proposed reforms in the US healthcare sector will create significant opportunities in this vertical. These reforms are likely to accelerate the growth and improve the profitability for healthcare industry by optimizing costs and increased operational efficiencies offered by BPO service providers. For example, by outsourcing more of the healthcare related services they will be better placed to comply with related mandates such as a medical loss ratio of 80:20 spend on clinical outcome driven activities. As per NelsonHall analysis, the payer outsourced services market is expected to grow to about $15 billion by 2016 and the provider segment will grow to $9 billion by 2015.

 

Verticals such as healthcare, life sciences, retail and utilities have contributed 30% to the total outsourced spend in 2012 representing a growth rate of 12%.

 

The BFSI industry is a relatively established vertical in terms of offshoring and the services encompass the entire BFSI value chain. This vertical accounts for more than 40% of the Indian IT-BPO exports. In the coming years, the growth will be driven by integration, optimization, regulation and increasing transition of BPO business onto platforms. The IT-BPO providers are increasingly focused on building capabilities to provide customer service solutions through cloud, smarter analytics, business intelligence, m-commerce, cloud computing and virtualization. In context of the current business environment, IT-BPO service providers in India have a significant opportunity with the potential to upsell, upgrade and customize solutions for clients in this sector given their limited internal resources.

 

Business Overview

 

Subject a part of the multi-billion dollar Hinduja Group, is a world leader in customer relationship and business process management. The Company provides outsourcing solutions that include back office processing, contact center services and customized IT solutions to its global clients comprising several Fortune 500 Companies. HGS currently serves 535 clients through its 55 Global Delivery Centers and employs around 23,000 people worldwide. The Company has a strong presence in India, the US, the UK, Canada, Mauritius, France, Germany, Italy, Jamaica, the Netherlands and Philippines.

 

Subject delivers outsourcing expertise and best-in-class practices based on its longstanding experience and client partnerships. HGS designs and deploys customized solutions on behalf of its clients across a wide range of industry verticals. The company’s client partners benefit from high quality services, optimized process costs and a competitive edge. As the industry evolves from transaction based services to a transformation based model, HGS is well placed to capitalize on market opportunities such as CRM, HRO, social media and digitization.

 

Business Outlook

 

The BPO industry today is focused on delivering innovative business models that offer specialized delivery services to their customers. These new solutions are designed to meet the requirements of customers and facilitate transformation. Access to specialized services, ability to concentrate on their core businesses, decreased time-to-market and increased customer centricity are some of the key drivers.

 

With the proliferation of mobile technologies, the pace of adoption for high-end mobile devices and mobile applications will see significant growth in the coming years. Delivery of complex services from India along with emerging technologies such as social media, analytics, cloud technology and platform-based solutions will offer new opportunities to the service providers in the future.

 

India continues to be the global outsourcing leader, but the total global IT-BPM outsourcing market of $130 billion accounts for only 10% of the global IT-BPM spend. This reflects significant untapped opportunities for Indian IT-BPM fi rms. They are well positioned to take advantage of these trends by developing new capabilities, servicing the entire IT services value chain and expanding their focus to new geographies and industry verticals.

 

NASSCOM indicated that FY’14 total revenues from India (domestic and exports) are expected to grow by 13-15% to reach $106-111 billion and out of this, exports are likely to be in the range of $84-87 billion, indicating a growth of 12-14% year on year. Gartner has increased its IT spending growth forecast for 2013 to 4.2%, up from 3.8% forecasted earlier.

 

 

INDEX OF CHARGES

 

S.No.

Charge ID

Date of Charge Creation/Modification

Charge amount secured

 

Charge Holder

Address

Service Request Number (SRN)

1

10375324

15/11/2012 *

750,000,000.00

YES BANK LIMITED

9TH FLOOR, NEHRU CENTRE, DISCOVERY OF INDIA, DR.  ANNIE BESANT ROAD, WORLI, MUMBAI, MAHARASHTRA -  400018, INDIA

B62032693

2

10315760

03/11/2011

730,000,000.00

BARCLAYS BANK PLC

1ST FLOOR, PARAMANNA LAYOUT, B.H. ROAD NELAMANGALA, BANGALORE, KARNATAKA - 562123, INDIA

B24596835

3

10204473

27/01/2011 *

250,000,000.00

HDFC BANK LIMITED

HDFC BANK HOUSESENAPATI BAPAT MARG, LOWER PAREL W, MUMBAI, MAHARASHTRA - 400013, INDIA

B05313333

4

10120212

24/09/2013 *

1,965,000,000.00

AXIS BANK LIMITED

CORPORATE BANKING BRANCH, INDIAN EXPRESS BUILDING, 
2ND FLOOR, NO.1, QUEEN'S ROAD, BANGALORE, KARNATAKA - 560001, INDIA

B87419891

 

* Date of charge modification

 

FIXED ASSETS

 

·         Computer Software

·         Commercial Rights

·         Land

·         Leasehold Land

·         Building

·         Leasehold Building

·         Leasehold Improvements

·         Office Equipments

·         Computers

·         Furniture and Fixtures

·         Vehicles

 

As per Website

 

PRESS RELEASE

 

HINDUJA GLOBAL: INTIMATION ON AMALGAMATION OF SUBSIDIARY COMPANIES

Nov 30, 2013

 

Hinduja Global Solutions has informed that HGS Business Services has merged in to HGS International Services as per scheme approved by the Hon'ble High Court of Bombay vide order dated October 25, 2013. The appointed date is July 01, 2013 and effective date works out to November 28, 2013.

 

Hinduja Global Solutions Limited has informed BSE that HGS Business Services Private Limited (a wholly owned subsidiary of the Company) has merged in to HGS International Services Private Limited (a wholly owned subsidiary of the Company) as per scheme approved by the Hon'ble High Court of Bombay vide order dated October 25, 2013. The appointed date is July 01, 2013 and effective date works out to November 28, 2013 (being the date on which the Order of High Court of Bombay with Registrar of Companies, Maharashtra.

 

 


CMT REPORT (Corruption, Money Laundering & Terrorism]

 

The Public Notice information has been collected from various sources including but not limited to: The Courts, India Prisons Service, Interpol, etc.

 

1]         INFORMATION ON DESIGNATED PARTY

No exist designating subject or any of its beneficial owners, controlling shareholders or senior officers as terrorist or terrorist organization or whom notice had been received that all financial transactions involving their assets have been blocked or convicted, found guilty or against whom a judgement or order had been entered in a proceedings for violating money-laundering, anti-corruption or bribery or international economic or anti-terrorism sanction laws or whose assets were seized, blocked, frozen or ordered forfeited for violation of money laundering or international anti-terrorism laws.

 

2]         Court Declaration :

No exist to suggest that subject is or was the subject of any formal or informal allegations, prosecutions or other official proceeding for making any prohibited payments or other improper payments to government officials for engaging in prohibited transactions or with designated parties.

 

3]         Asset Declaration :

No records exist to suggest that the property or assets of the subject are derived from criminal conduct or a prohibited transaction.

 

4]         Record on Financial Crime :

            Charges or conviction registered against subject:                                                  None

 

5]         Records on Violation of Anti-Corruption Laws :

            Charges or investigation registered against subject:                                                          None

 

6]         Records on Int’l Anti-Money Laundering Laws/Standards :

            Charges or investigation registered against subject:                                                          None

 

7]         Criminal Records

No available information exist that suggest that subject or any of its principals have been formally charged or convicted by a competent governmental authority for any financial crime or under any formal investigation by a competent government authority for any violation of anti-corruption laws or international anti-money laundering laws or standard.

 

8]         Affiliation with Government :

No record exists to suggest that any director or indirect owners, controlling shareholders, director, officer or employee of the company is a government official or a family member or close business associate of a Government official.

 

9]         Compensation Package :

Our market survey revealed that the amount of compensation sought by the subject is fair and reasonable and comparable to compensation paid to others for similar services.

 

10]        Press Report :

            No press reports / filings exists on the subject.

 


 

CORPORATE GOVERNANCE

 

MIRA INFORM as part of its Due Diligence do provide comments on Corporate Governance to identify management and governance. These factors often have been predictive and in some cases have created vulnerabilities to credit deterioration.

 

Our Governance Assessment focuses principally on the interactions between a company’s management, its Board of Directors, Shareholders and other financial stakeholders.

 

 

CONTRAVENTION

 

Subject is not known to have contravened any existing local laws, regulations or policies that prohibit, restrict or otherwise affect the terms and conditions that could be included in the agreement with the subject.

 

 

FOREIGN EXCHANGE RATES

 

Currency

Unit

Indian Rupees

US Dollar

1

Rs.61.93

UK Pound

1

Rs.102.39

Euro

1

Rs.85.12

 

 

INFORMATION DETAILS

 

Information Gathered by :

HET

 

 

Report Prepared by :

NTH

 


 

SCORE & RATING EXPLANATIONS

 

SCORE FACTORS

 

RANGE

POINTS

HISTORY

1~10

7

PAID-UP CAPITAL

1~10

7

OPERATING SCALE

1~10

7

FINANCIAL CONDITION

 

 

--BUSINESS SCALE

1~10

7

--PROFITABILIRY

1~10

6

--LIQUIDITY

1~10

7

--LEVERAGE

1~10

7

--RESERVES

1~10

7

--CREDIT LINES

1~10

7

--MARGINS

-5~5

--

DEMERIT POINTS

 

 

--BANK CHARGES

YES/NO

YES

--LITIGATION

YES/NO

YES

--OTHER ADVERSE INFORMATION

YES/NO

NO

MERIT POINTS

 

 

--SOLE DISTRIBUTORSHIP

YES/NO

NO

--EXPORT ACTIVITIES

YES/NO

NO

--AFFILIATION

YES/NO

YES

--LISTED

YES/NO

YES

--OTHER MERIT FACTORS

YES/NO

YES

DEFAULTER

 

 

--RBI

YES/NO

NO

--EPF

YES/NO

NO

TOTAL

 

62

 

This score serves as a reference to assess SC’s credit risk and to set the amount of credit to be extended. It is calculated from a composite of weighted scores obtained from each of the major sections of this report. The assessed factors and their relative weights (as indicated through %) are as follows:

 

Financial condition (40%)            Ownership background (20%)                 Payment record (10%)

Credit history (10%)                    Market trend (10%)                                Operational size (10%)

 


 

RATING EXPLANATIONS

 

 

RATING

STATUS

 

 

PROPOSED CREDIT LINE

>86

Aaa

Possesses an extremely sound financial base with the strongest capability for timely payment of interest and principal sums

 

Unlimited

71-85

Aa

Possesses adequate working capital. No caution needed for credit transaction. It has above average (strong) capability for payment of interest and principal sums

 

Large

56-70

A

Financial & operational base are regarded healthy. General unfavourable factors will not cause fatal effect. Satisfactory capability for payment of interest and principal sums

 

Fairly Large

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

 

Satisfactory

26-40

B

Capability to overcome financial difficulties seems comparatively below average.

 

Small

11-25

Ca

Adverse factors are apparent. Repayment of interest and principal sums in default or expected to be in default upon maturity

 

Limited with full security

<10

C

Absolute credit risk exists. Caution needed to be exercised

 

 

Credit not recommended

--

NB

                                       New Business

 

--

 

 

 

PRIVATE & CONFIDENTIAL : This information is provided to you at your request, you having employed MIPL for such purpose. You will use the information as aid only in determining the propriety of giving credit and generally as an aid to your business and for no other purpose. You will hold the information in strict confidence, and shall not reveal it or make it known to the subject persons, firms or corporations or to any other. MIPL does not warrant the correctness of the information as you hold it free of any liability whatsoever. You will be liable to and indemnify MIPL for any loss, damage or expense, occasioned by your breach or non observance of any one, or more of these conditions

This report is issued at your request without any risk and responsibility on the part of MIRA INFORM PRIVATE LIMITED (MIPL) or its officials.