MIRA INFORM REPORT

 

 

Report No. :

302963

Report Date :

13.01.2015

 

IDENTIFICATION DETAILS

 

Name :

FIRSTSOURCE SOLUTIONS LIMITED

 

 

Registered Office :

5th Floor, Paradigm ‘B’ Wing, Mindspace, Link Road, Malad (West), Mumbai-400064, Maharashtra

 

 

Country :

India

 

 

Financials (as on) :

31.03.2014

 

 

Date of Incorporation :

06.12.2001

 

 

Com. Reg. No.:

11-134147

 

 

Capital Investment / Paid-up Capital :

Rs. 6597.350 Millions

 

 

CIN No.:

[Company Identification No.]

L64202MH2001PLC134147

 

 

IEC No.:

Not Available

 

 

TAN No.:

[Tax Deduction & Collection Account No.]

MUM104720C

 

 

PAN No.:

[Permanent Account No.]

Not Available

 

 

Legal Form :

A Public Limited Liability Company. The Company’s Shares are Listed on the Stock Exchanges.

 

 

Line of Business :

Subject is engaged in the business of providing contact center, transaction processing and debt collection services including revenue cycle management in the healthcare industry

 

 

No. of Employees :

Information declined by the management

 

 

RATING & COMMENTS

 

MIRA’s Rating :

Ba (54)

 

RATING

STATUS

PROPOSED CREDIT LINE

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

Satisfactory

 

Status :

Good

 

 

Payment Behaviour :

Regular

 

 

Litigation :

Clear

 

 

Comments :

Subject is an established company having fine track record.

 

Financial position of the company seems to be decent.

 

Trade relations are reported as fair. Business is active. Payment terms are reported to be regular and as per commitments.

 

The company can be considered for business dealings at usual trade terms and conditions.

 

NOTES :

Any query related to this report can be made on e-mail : infodept@mirainform.com while quoting report number, name and date.

 

 

EXTERNAL AGENCY RATING

 

 

Rating Agency Name

CRISIL

Rating

Long term rating = A-

Rating Explanation

Have adequate degree of safety and carry low credit risk.

Date

May 30, 2014

 

Rating Agency Name

CRISIL

Rating

Short term rating = A2+

Rating Explanation

Have strong degree of safety and carry low credit risk.

Date

May 30, 2014

 

 

RBI DEFAULTERS’ LIST STATUS

 

Subject’s name is not enlisted as a defaulter in the publicly available RBI Defaulters’ list.

 

 

EPF (Employee Provident Fund) DEFAULTERS’ LIST STATUS

 

Subject’s name is not enlisted as a defaulter in the publicly available EPF (Employee Provident Fund) Defaulters’ list as of 31-03-2014.

 

 

INFORMATION DECLINED

 

Management non co-operative (91-22-66660888)

 

LOCATIONS

 

Registered Office :

5th Floor, Paradigm ‘B’ Wing, Mindspace, Link Road, Malad (West), Mumbai-400064, Maharashtra, India 

Tel. No.:

91-22-66660888

Fax No.:

91-22-66660887

E-Mail :

sanjay.gupta@firstsource.com

marketing@firstfources.com

Website :

http://www.firstsources.com

 

 

Overseas Offices :

Located At:

 

·         United Kingdom

·         United States of America

·         Australia

·         Ireland

 

 

DIRECTORS

 

As on 31.03.2014

 

Name :

Mr. Sanjiv Goenka

Designation :

Chairman

 

 

Name :

Dr. Shailesh Jayantilal Mehta

Designation :

Chairman cum Managing Director

Address :

401, Electrrito Ave Hillsborough-94010, California, USA

Date of Birth/Age :

22.04.1949

Date of Appointment :

21.01.2005

 

 

Name :

Mr. Haigreve Khaitan

Designation :

Director

 

 

Name :

Mr. Subrata Talukdar

Designation :

Director

 

 

Name :

Mr. Rajesh Subramaniam

Designation :

Director

 

 

Name :

Mr. Charles Miller Smith

Designation :

Director

 

 

Name :

Mr. Pradip Roy

Designation :

Director

 

 

Name :

Mr. Shashwat Goenka

Designation :

Director

 

 

Name :

Mr. Ananda Ranjitkumar Mukerji

Designation :

Director

Address :

RM  1901 and 1902, 19th Floor, A Wing, Raheja Atlantis, G Kadam Marg, Worli, Mumbai-400018, Maharashtra, India

Date of Birth/Age :

27.11.1959

Date of Appointment :

13.02.2002

 

 

Name :

Mr. Yezdi Hrji Malegam

Designation :

Director

Address :

Goolestan, 37, Cuffe Parade, Mumbai-400005, Maharashtra, India

Date of Birth/Age :

24.09.1933

Date of Appointment :

27.07.2006

 

 

Name :

Mr. Kanarath Payattiyath Balaraj

Designation :

Director

Address :

304, Embassy Eros, No. 7, Ulsoor Road, Bangalore-560042, Karnataka, India

Date of Birth/Age :

18.01.1970

Date of Appointment :

02.09.2003

 

 

Name :

Mr. Donald JR William Layden

Designation :

Managing Director

Address :

6300, Washington Circle, Wauwatosa-53213, USA

Date of Birth/Age :

02.12.1957

Date of Appointment :

20.04.2006

 

 

 


 

KEY EXECUTIVES

 

Name :

Mr. Dinesh Jain

Designation :

Chief Financial Officer

 

 

Name :

Mr. Sanjay Gupta

Designation :

Company Secretary

 

 

Name :

Mr. Sanjay Venkataraman

Designation :

President, Customer Management

 

 

Name :

Stephanie Wilson

Designation :

Chief Operating Officer, Customer Management

 

 

Name :

Mr. Venkataraman K R

Designation :

President & Chief Executive Officer, Healthcare

 

 

Name :

Mitzi Winters

Designation :

Chief Operating Officer, Healthcare Provider

 

 

Name :

Mr. Shalabh Jain

Designation :

Business Transformation Officer

 

 

Name :

Mr. Arjun Mitra

Designation :

Executive Vice President, Collections

 

 

Name :

Iain Regan

Designation :

Executive Vice President, Sales & Marketing

 

 

Name :

Gayatri Anandh

Designation :

Executive Vice President, Technology

 

 

Name :

Mr. Arun Tyagi

Designation :

Senior Vice President & Chief Compliance Officer

 

 

Name :

Mr. Satish M

Designation :

Executive Vice President, Human Resources

 


 

MAJOR SHAREHOLDERS / SHAREHOLDING PATTERN

 

As on 30.09.2014

 

Category of Shareholder

Total No. of Shares

Total Shareholding as a % of Total No. of Shares

(A) Shareholding of Promoter and Promoter Group

 

 

http://www.bseindia.com/include/images/clear.gif(1) Indian

 

 

http://www.bseindia.com/include/images/clear.gifBodies Corporate

373976673

56.41

http://www.bseindia.com/include/images/clear.gifSub Total

373976673

56.41

http://www.bseindia.com/include/images/clear.gif(2) Foreign

 

 

Total shareholding of Promoter and Promoter Group (A)

373976673

56.41

(B) Public Shareholding

 

 

http://www.bseindia.com/include/images/clear.gif(1) Institutions

 

 

http://www.bseindia.com/include/images/clear.gifMutual Funds / UTI

15247230

2.30

http://www.bseindia.com/include/images/clear.gifFinancial Institutions / Banks

32433264

4.89

http://www.bseindia.com/include/images/clear.gifForeign Institutional Investors

52238487

7.88

http://www.bseindia.com/include/images/clear.gifSub Total

99918981

15.07

http://www.bseindia.com/include/images/clear.gif(2) Non-Institutions

 

 

http://www.bseindia.com/include/images/clear.gifBodies Corporate

30860044

4.65

http://www.bseindia.com/include/images/clear.gifIndividuals

 

 

http://www.bseindia.com/include/images/clear.gifIndividual shareholders holding nominal share capital up to Rs. 0.100 millions

69511986

10.48

http://www.bseindia.com/include/images/clear.gifIndividual shareholders holding nominal share capital in excess of Rs. 0.100 millions

88737004

13.38

http://www.bseindia.com/include/images/clear.gifSub Total

189109034

28.52

Total Public shareholding (B)

289028015

43.59

Total (A)+(B)

663004688

100.00

(C) Shares held by Custodians and against which Depository Receipts have been issued

0

0.00

http://www.bseindia.com/include/images/clear.gif(1) Promoter and Promoter Group

0

0.00

http://www.bseindia.com/include/images/clear.gif(2) Public

0

0.00

http://www.bseindia.com/include/images/clear.gifSub Total

0

0.00

Total (A)+(B)+(C)

663004688

0.00

 

 

 

Shareholding of securities (including shares, warrants, convertible securities) of persons belonging to the category Promoter and Promoter Group

 

Sl.
No.

Name of the Shareholder

Details of Shares held

 

 

No. of Shares held

As a % of
grand total
(A)+(B)+(C)

 

 

 

 

1

Spen Liq Private Limited

37,39,76,673

56.41

 

Total

37,39,76,673

56.41

 

 

Shareholding of securities (including shares, warrants, convertible securities) of persons belonging to the category Public and holding more than 1% of the total number of shares

 

Sl.
No.

Name of the Shareholder

Details of Shares held

 

 

No. of Shares held

As a % of
grand total
(A)+(B)+(C)

 

 

 

 

1

ICICI Bank Limited

32217454

4.86

2

Jhunjhunwala Rakesh Radheshyam

25000000

3.77

3

DB International (Asia) Limited

16256765

2.45

 

Total

73474219

11.08

 

 

BUSINESS DETAILS

 

Line of Business :

Subject is engaged in the business of providing contact center, transaction processing and debt collection services including revenue cycle management in the healthcare industry

 

 

Products :

Not Available

 

 

Brand Names :

Not Available

 

 

Agencies Held :

Not Available

 

 

Exports :

Not Divulged

 

 

Imports :

Not Divulged

 

 

Terms :

 

Selling :

Not Divulged

 

 

Purchasing :

Not Divulged

 

 

GENERAL INFORMATION

 

Suppliers :

 

Reference :

Not Divulged

Name of the Person :

Not Divulged

Contact No.:

Not Divulged

Since How Long Known :

Not Divulged

Experience :

Not Divulged

Maximum Limit Dealt :

Not Divulged

 

 

Customers :

 

Reference :

Not Divulged

Name of the Person :

Not Divulged

Contact No.:

Not Divulged

Since How Long Known :

Not Divulged

Experience :

Not Divulged

Maximum Limit Dealt :

Not Divulged

 

 

No. of Employees :

Information denied by the management.

 

 

Bankers :

  • ICICI Bank
  • DBS Bank
  • Citi bank
  • Axis Bank
  • Ratnakar Bank
  • SBI Bank
  • Yes Bank
  • Barclays Bank
  • Deutsche Bank AG
  • Standard Chartered Bank
  • BPI
  • Bank of America
  • The PNC Financial Servies
  • Group
  • Key Bank
  • J P Morgan Bank
  • Capital One
  • Canara bank
  • GE Capital
  • Indian overseas bank

 

 

Facilities :

(Rs. In Millions)

SECURED LOAN

As on

31.03.2014

As on

31.03.2013

Long Term Borrowing

 

 

Term loan - from banks

 

 

External commercial borrowings

1180.330

1080.270

Long-term maturities of finance lease obligations

27.370

26.600

 

 

 

Short Term Borrowing

 

 

Export finance from banks

661.260

0.000

Total

1868.960

1106.870

 

NOTE :

 

(1) External commercial borrowing carries interest at the rate of LIBOR + 471 bps. The loan is repayable from December 2013 up to June 2019 in quarterly installments. The loan is secured against pari passu charge on all current assets, non-current assets and fixed assets of the Company and its subsidiaries except assets of Anunta, FDS.

 

(2) Finance lease obligation carries interest in the range of 6% - 12.5% for the period of 3 - 5 years from January 2011 up to November 2016 repayable in quarterly installments. This is secured by way of hypothecation of underlying fixed assets taken on lease

 

 

 

Auditors :

 

Name :

B S R and Company LLP

Chartered Accountants

Address :

1st Floor, Lodha Excelus, Apollo Mills Compound, N. M. Joshi Marg, Mahalaxmi,

Mumbai – 400 011, Maharashtra, India.

 

 

Memberships :      

Not Available

 

 

Collaborators :

Not Available

 

 

Ultimate Holding Company :

CESC Limited

 

 

Holding Company :

Spen Liq Private limited

 

 

Fellow Subsidiary Company :

Spencer Retail Limited

 

 

CAPITAL STRUCTURE

 

As on 01.08.2014

Authorised Capital : Rs.8720.000 millions

 

Issued, Subscribed & Paid-up Capital : Rs.6645.204 millions

 

 

As on 31.03.2014

 

Authorised Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

872,000,000

Equity Shares

Rs.10/- each

Rs.8720.000 Millions

 

 

 

 

 

Issued, Subscribed & Paid-up Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

659,734,876

Equity Shares

Rs.10/- each

Rs.6597.350 millions

 

 

 

 

 

NOTES:

 

PARTICULARS OF SHAREHOLDERS HOLDING MORE THAN 5% EQUITY SHARES:

 

Particular

As on 31.03.2014

 

 

No. of Shares

% of Total Shares

Spen Liq Private Limited

373976673

56.69

 

ICICI Bank Limited holds 4.87%, 32,138,966 shares (31 March 2013: 6.88% 45,266,823 Shares)

 

 

RIGHTS, PREFERENCES AND RESTRICTIONS ATTACHED TO EQUITY SHARES:

 

The Company has a single class of equity shares. Accordingly, all equity shares rank equally with regard to dividends and share in the Company’s residual assets. The equity shareholders are entitled to receive dividend as declared from time to time. The voting rights of an equity shareholder are in proportion to its share of the paid-up equity capital of the Company.

 

On winding up of the Company, the holders of equity shares will be entitled to receive the residual assets of the Company, remaining after distribution of all preferential amounts in proportion to the number of equity shares held.

 

 

FINANCIAL DATA

[all figures are in Rupees Millions]

 

 

ABRIDGED BALANCE SHEET

 

SOURCES OF FUNDS

 

31.03.2014

31.03.2013

31.03.2012

I.              EQUITY AND LIABILITIES

 

 

 

(1)Shareholders' Funds

 

 

 

(a) Share Capital

6597.350

6576.740

4307.760

(b) Reserves & Surplus

7204.600

5748.170

4493.220

(c) Money received against share warrants

0.000

0.000

0.000

 

 

 

 

(2) Share Application money pending allotment

0.660

0.000

0.000

Total Shareholders’ Funds (1) + (2)

13802.610

12324.910

8800.980

 

 

 

 

(3) Non-Current Liabilities

 

 

 

(a) long-term borrowings

1217.720

1127.640

101.330

(b) Deferred tax liabilities (Net)

0.000

0.000

0.000

(c) Other long term liabilities

0.000

0.000

0.000

(d) long-term provisions

62.570

95.590

46.750

Total Non-current Liabilities (3)

1280.290

1223.230

148.080

 

 

 

 

(4) Current Liabilities

 

 

 

(a) Short term borrowings

661.260

0.000

366.740

(b) Trade payables

305.940

443.610

526.940

(c) Other current liabilities

1599.690

2162.310

13029.180

(d) Short-term provisions

41.660

49.920

54.470

Total Current Liabilities (4)

2608.550

2655.840

13977.330

 

 

 

 

TOTAL

17691.450

16203.980

22926.390

 

 

 

 

II.            ASSETS

 

 

 

(1) Non-current assets

 

 

 

(a) Fixed Assets

 

 

 

(i) Tangible assets

447.130

538.960

758.430

(ii) Intangible Assets

408.900

425.170

606.800

(iii) Capital work-in-progress

0.500

17.600

18.730

(iv) Intangible assets under development

0.000

0.000

0.000

(b) Non-current Investments

11731.280

11686.070

11608.390

(c) Deferred tax assets (net)

406.640

406.640

392.840

(d)  Long-term Loan and Advances

951.530

868.790

975.380

(e) Other Non-current assets

899.410

650.670

312.260

Total Non-Current Assets

14845.390

14593.900

14672.830

 

 

 

 

(2) Current assets

 

 

 

(a) Current investments

0.000

0.000

307.000

(b) Inventories

0.000

0.000

0.000

(c) Trade receivables

1852.430

827.180

1551.990

(d) Cash and cash equivalents

287.790

253.320

5563.290

(e) Short-term loans and advances

399.300

249.240

599.760

(f) Other current assets

306.540

280.340

231.520

Total Current Assets

2846.060

1610.080

8253.560

 

 

 

 

TOTAL

17691.450

16203.980

22926.390

 

 

PROFIT & LOSS ACCOUNT

 

 

PARTICULARS

31.03.2014

31.03.2013

31.03.2012

 

SALES

 

 

 

 

 

Income

9173.280

8808.150

7542.560

 

 

Other Income

152.130

925.760

1019.230

 

 

TOTAL                                     (A)

9325.410

9733.910

8561.790

 

 

 

 

 

Less

EXPENSES

 

 

 

 

 

Employees benefits expense

4607.910

4715.570

4264.820

 

 

Other expenses

2668.420

2739.890

2623.950

 

 

TOTAL                                     (B)

7276.330

7455.460

6888.770

 

 

 

 

 

Less

PROFIT BEFORE INTEREST, TAX, DEPRECIATION AND AMORTISATION (A-B)     (C)

2049.080

2278.450

1673.020

 

 

 

 

 

Less

FINANCIAL EXPENSES                                    (D)

177.190

527.980

655.650

 

 

 

 

 

 

PROFIT BEFORE TAX, DEPRECIATION AND AMORTISATION (C-D)                                       (E)

1871.890

1750.470

1017.370

 

 

 

 

 

Less/ Add

DEPRECIATION/ AMORTISATION                     (F)

527.190

576.580

598.790

 

 

 

 

 

 

PROFIT BEFORE TAX (E-F)                              (G)

1344.700

1173.890

418.580

 

 

 

 

 

Less

TAX                                                                  (H)

0.000

0.000

-35.010

 

 

 

 

 

 

PROFIT AFTER TAX (G-H)                                (I)

1344.700

1173.890

453.590

 

 

 

 

 

Add

PREVIOUS YEARS’ BALANCE BROUGHT FORWARD

5198.580

3401.520

2947.900

 

 

 

 

 

 

BALANCE CARRIED TO THE B/S

6543.280

4575.410

3401.490

 

 

 

 

 

 

EARNINGS IN FOREIGN CURRENCY

 

 

 

 

 

Income from Services

4462.540

5722.310

4929.980

 

 

Interest Income

0.000

7.400

114.230

 

 

Other Income

170.550

122.650

73.670

 

TOTAL EARNINGS

4633.090

5852.360

5117.880

 

 

 

 

 

 

IMPORTS

 

 

 

 

 

Capital Goods

302.220

156.770

83.900

 

TOTAL IMPORTS

302.220

156.770

83.900

 

 

 

 

 

 

Earnings Per Share (Rs.)

 

 

 

 

Basic

2.04

2.33

1.05

 

Diluted

1.96

2.29

1.05

 

 

KEY RATIOS

 

PARTICULARS

 

 

31.03.2014

31.03.2013

31.03.2012

Net Profit Margin

(PAT / Sales)

(%)

14.66

13.33

6.01

 

 

 

 

 

Operating Profit Margin

(PBDIT/Sales)

(%)

22.34

25.87

22.18

 

 

 

 

 

Return on Total Assets

(PBT/Total Assets}

(%)

24.22

28.68

3.84

 

 

 

 

 

Return on Investment (ROI)

(PBT/Networth)

 

0.10

0.10

0.05

 

 

 

 

 

Debt Equity Ratio

(Total Debt /Networth)

 

0.14

0.09

0.05

 

 

 

 

 

Current Ratio

(Current Asset/Current Liability)

 

1.09

0.61

0.59

 

 

FINANCIAL ANALYSIS

[all figures are in Rupees Millions]

 

DEBT EQUITY RATIO

 

Particular

31.03.2012

31.03.2013

31.03.2014

 

(Rs. In Millions)

(Rs. In Millions)

(Rs. In Millions)

Share Capital

4307.760

6576.740

6597.350

Reserves & Surplus

4493.220

5748.170

7204.600

Net worth

8800.980

12324.910

13801.950

 

 

 

 

long-term borrowings

101.330

1127.640

1217.720

Short term borrowings

366.740

0.000

661.260

Total borrowings

468.070

1127.640

1878.980

Debt/Equity ratio

0.053

0.091

0.136

 

 

 

 

YEAR-ON-YEAR GROWTH

 

Year on Year Growth

31.03.2012

31.03.2013

31.03.2014

 

(Rs. In Millions)

(Rs. In Millions)

(Rs. In Millions)

Sales

7542.560

8808.150

9173.280

 

 

16.779

4.145

 

 

NET PROFIT MARGIN

 

Net Profit Margin

31.03.2012

31.03.2013

31.03.2014

 

(Rs. In Millions)

(Rs. In Millions)

(Rs. In Millions)

Sales

7542.560

8808.150

9173.280

Profit

453.590

1173.890

1344.700

 

6.01%

13.33%

14.66%

 

 

 

LOCAL AGENCY FURTHER INFORMATION

 

CURRENT MATURITIES OF LONG-TERM DEBT DETAILS: NOT AVAILABLE

 

Sr. No.

Check List by Info Agents

Available in Report (Yes / No)

1]

Year of Establishment

Yes

2]

Locality of the firm

Yes

3]

Constitutions of the firm

Yes

4]

Premises details

No

5]

Type of Business

Yes

6]

Line of Business

Yes

7]

Promoter's background

Yes

8]

No. of employees

No

9]

Name of person contacted

No

10]

Designation of contact person

No

11]

Turnover of firm for last three years

Yes

12]

Profitability for last three years

Yes

13]

Reasons for variation <> 20%

----------------------

14]

Estimation for coming financial year

No

15]

Capital in the business

Yes

16]

Details of sister concerns

No

17]

Major suppliers

No

18]

Major customers

No

19]

Payments terms

No

20]

Export / Import details (if applicable)

No

21]

Market information

----------------------

22]

Litigations that the firm / promoter involved in

----------------------

23]

Banking Details

Yes

24]

Banking facility details

Yes

25]

Conduct of the banking account

----------------------

26]

Buyer visit details

----------------------

27]

Financials, if provided

Yes

28]

Incorporation details, if applicable

Yes

29]

Last accounts filed at ROC

Yes

30]

Major Shareholders, if available

Yes

31]

Date of Birth of Proprietor/Partner/Director, if available

Yes

32]

PAN of Proprietor/Partner/Director, if available

No

33]

Voter ID No of Proprietor/Partner/Director, if available

No

34]

External Agency Rating, if available

No

 

 

UNSECURED LOAN

(Rs. In Millions)

UNSECURED LOAN

As on

31.03.2014

As on

31.03.2013

Long Term Borrowing

 

 

Other loans and advances

 

 

Loan from non-banking financing companies

10.020

20.770

Total

10.020

20.770

 

 

INDEX OF CHARGES

 

S.No.

Charge ID

Date of Charge Creation/Modification

Charge amount secured

Charge Holder

Address

Service Request Number (SRN)

1

10306196

13/02/2014 *

16,739,999,880.00

IL & FS TRUST COMPANY LIMITED

IL & FS FINANCIAL CENTREPLOT NO C22 G BLOCK BANDRA, KURLA COMPLEX BANDRA EAST, MUMBAI, Maharashtra 
- 400051, INDIA

B98554512

 

 

* Date of charge modification

 

BACKGROUND

 

Firstsource Solutions Limited (‘Firstsource’) was incorporated on 6 December 2001. Subject is engaged in the business of providing contact center, transaction processing and debt collection services including revenue cycle management in the healthcare industry.

 

Effective 1 April 2013, the Firstsource has changed the classification of its branch as non-integral foreign operations per criteria laid down in AS 11 (Revised) “Effects of changes in foreign exchange rates”. However, the impact of this change in classification is not considered material.

 

 

RESULT OF OPERATIONS

 

The consolidated total income increased from Rs. 28,649.30 Million to Rs. 31,078.80 Million, a growth of 8.5% over the previous financial year. The consolidated Net Profit After Tax increased from Rs. 1,465.92 Million to Rs. 1,929.62 Million, a growth of 31.6% over the previous financial year. The detailed analysis of the consolidated results forms part of the Management Discussion & Analysis (MD&A) Report provided separately as part of the

Annual Report.

The standalone total income reduced from Rs. 9,733.91 Million to Rs. 9,325.41 Million, a decline of 4.2% over the previous financial year. The standalone Profit After Tax increased from Rs. 1,173.89 Million to Rs. 1,344.70 Million, an increase of 14.5% over the previous financial year.

 

 

AWARDS AND ACCOLADES:

 

The Company received the following awards and accolades during the year.

  • The Silver accreditation by Investors-In-People (IIP) in the UK. This achievement highlights and benchmarks our good practices in relation to investing in people and commitment to continuous improvement.

 

  • Featured among the 100 best BPO companies by Global Services Annual GS100 2013. This recognition highlights Company’s commitment and efforts in going the extra mile to meet client satisfaction. The Company has received this recognition for the third year in a row.

 

  • The Company has been ranked #24 by The International Association of Outsourcing Professionals (IAOP) in the 2013 Global Outsourcing 100 rankings.

 

  • Received the Frost & Sullivan 2013 North American – “New Product Innovation award” for Contact Center Outsourcing for its analytics proposition - First Customer Intelligence.

 

  • Recognised as one of UK’s leading outsourcing providers by the National Outsourcing Association (NOA) Awards. The Company also won two other prestigious awards:

Ø  BPO Project of the Year 2013 (for our work with Sky)

Ø  Outsourcing Service Provider of the Year.

 

  • Awarded the ‘Outsourcing Partnership of the Year’ in the European Call Centre and Customer Service Awards 2013 for our longstanding relationship with Sky.

 

FIXED ASSETS

  • Leasehold improvements
  • Computers
  • Service equipment
  • Furniture and fixture
  • Office equipment
  • Vehicles
  • Software

 

 

AUDITED FINANCIAL RESULTS FOR THE QUARTER AND SIX MONTHS ENDED SEPTEMBER 30, 2014

 

Sr.

No.

Particular

Quarter Ended

Six Months Ended

 

 

30.09.2014

30.06.2014

30.09.2014

 

 

Audited

Audited

Audited

 

 

 

 

 

1.

Net Sales/Income from Operations

2345.440

2283.00

4629.440

 

Other Operating Income

38.610

(70.720)

(32.110)

 

Total Income From Operations (Net)

2384.050

2212.280

2378.120

 

 

 

 

 

2.

Expenditure

 

 

 

 

Employee benefits expenses

1111.940

1068.030

2179.970

 

Depreciation and amortization expenses

117.800

118.280

236.080

 

Other expenses

675.500

660.040

1335.540

 

Total Expenses

1905.240

1846.350

3751.590

 

 

 

 

 

3.

Profit From Operations before Other Income, Interest and Exceptional Items (1-2)

479.810

365.930

845.740

 

 

 

 

 

4.

Other Income

99.040

67.550

166.590

 

 

 

 

 

5.

Profit Before Interest and Exceptional Items (3+4)

578.850

433.480

1012.330

 

 

 

 

 

6.

Interest

51.350

50.18

101.530

 

 

 

 

 

7.

Profit After Interest but before Exceptional Items (5-6)

527.500

383.300

910.800

 

 

 

 

 

8.

Exceptional Items

--

--

--

 

 

 

 

 

9.

Profit from Ordinary Activities before Tax (7+8)

527.500

383.300

910.800

 

 

 

 

 

10.

Tax Expense

(10.430)

--

(10.430)

 

 

 

 

 

11.

Net Profit from Ordinary Activities after Tax (9-10)

537.930

383.300

921.230

 

 

 

 

 

12.

Extraordinary Item (net of expense)

--

--

--

 

 

 

 

 

13.

Net Profit for the period (11-12)

537.930

383.300

921.230

 

 

 

 

 

14.

Paid-up Equity Share Capital (Face Value of Rs.10/- Each)

6630.050

6614.210

6630.050

 

 

 

 

 

15.

Reserves Excluding Revaluation Reserve

--

--

8365.270

 

 

 

 

 

16.

Basic and Diluted Earning Per Share (EPS) (Rs.)-Not Annualised

 

 

 

 

a) Basic

0.81

0.58

1.39

 

b) Diluted

0.76

0.55

1.31

 

 

 

 

 

17.

Public Shareholding

 

 

 

 

-Number of Shares

289,028,015

287,444,765

289,028,015

 

- Percentage of Shareholding

43.59%

43.46%

43.59%

 

 

 

 

 

18.

Promoters and Promoter Group Shareholding

 

 

 

 

a) Pledged/Encumbered

 

 

 

 

- Number of Shares

Nil

Nil

Nil

 

- Percentage of Shares (as a % of the Total Shareholding of promoter and promoter group)

Nil

 

Nil

Nil

 

- Percentage of Shares (as a % of the Total Share Capital of the Company)

Nil

 

Nil

Nil

 

 

 

 

 

 

b) Non Encumbered

 

 

 

 

- Number of Shares

373,976,673

373,976,673

373,976,673

 

- Percentage of Shares (as a % of the Total Shareholding of Promoter and Promoter Group)

100%

100%

100%

 

- Percentage of Shares (as a % of the Total Share Capital of the Company)

56.41%

56.54%

56.41%

 

Note :

 

  • The above results were reviewed by the Audit Committee on July 31, 2014 and adopted by the Board of Directors at their meeting held on August 01, 2014.

 

  • Effective year ended March 31, 2009, the Company has early adopted Accounting Standard (AS) 30 "Financial instruments: Recognition and Measurement", pursuant to announcement made by the Institute of Chartered Accountants of India (ICAI).

 

  • During the quarter ended June 30, 2014, 1,686,562 Equity shares were issued pursuant to exercise of stock options under the Employee Stock Option Scheme of the Company

 

  • During the quarter ended June 30, 2014, 3 complaints were received from investors which were resolved. There was no complaint pending at the beginning and at the end of the quarter.

 

  • Figures for the prior periods have been regrouped and / or reclassified wherever considered necessary.

 

STATEMENT OF ASSETS AND LIABILITIES (STANDALONE AUDITED)

 

(Rs. In Millions)

PARTICULARS

 

30.09.2014

Audited

Equity and liabilities

 

Shareholders' fund

 

Share capital

6630.050

Reserve & surplus

8365.270

 

 

Share application money received under ESOP scheme

0.110

Sub-total - Shareholders' funds

14995.430

 

 

Non - current liabilities

 

Long term borrowings

1232.480

Long term provisions

67.780

Sub-total - Non-current liabilities

1300.260

Current liabilities

 

Short term borrowings

894.260

Trade payables

271.800

Other current liabilities

1500.740

Short term provisions

50.430

Sub-total - Current liabilities

2717.230

 

 

TOTAL - EQUITY & LIABILITIES

19012.920

 

 

Assets

 

Non-current assets

 

Fixed assets

 

-       Tangible assets

382.310

-       Intangible assets

349.910

Capital work in progress

0.500

Deferred tax assets (net)

417.070

Non-current investment

11798.260

Long term loans & advances

871.590

Other non-current assets

1090.490

Sub-total - Non-current Assets

14910.130

Current assets

 

Current Investments

210.000

Trade receivables

2358.440

Cash & bank balances

471.700

Short term loans & advances

359.770

Other current assets

702.880

Sub-total - Current Assets

4102.790

 

 

TOTAL – ASSETS

19012.920

 

 

PRESS RELASE

 

Revenue up by 1.3%, EBIT up by 16.0% and PAT up by 33.4% for Half year ended Sept 30, 2014

EBIT and PAT margins expanded by 1.3% and 1.8% during the same period

 

Mumbai, November 14, 2014: Firstsource Solutions Limited (NSE:FSL, BSE:532809), a global provider of customized Business Process Management (BPM) services company today reported its consolidated financial results for the quarter ended September 2014 according to Indian GAAP.

Highlights for the Quarter ended September 30, 2014:

 

  • Revenues of Rs.7,740 million, up 2.4% Q-o-Q compared to Rs. 7,556million for the quarter ended June 2014 and down 2.1% Y-o-Y compared to Rs.7,908million for the quarter ended September 2013.

 

  • Operating EBIT (earnings before interest and tax) of Rs.771million, up 2.2% Q-o-Q compared to Rs.755 million for the quarter ended June 2014 and up 11.7% Y-o-Y compared to Rs.691million for the quarter ended September 2013.

 

  • PAT (profit after tax) of Rs.612million, up 15.0% Q-o-Q compared to Rs.532million for the quarter ended June 2014 and up 36.8% Y-o-Y compared to Rs.448million for the quarter ended September 2013. Cash position is at Rs.1,843 million.

 

  • Employee strength at 26,923 as of September 30, 2014. Reduction of 224 employees in the quarter.
  • Q2 annualized attrition (post 180 days) :

Ø  Offshore (India and Philippines) - 49.6% compared to 56.6% in Q1 FY2015

Ø  Onshore (US and Europe) - 43.6% compared to 46.4% in Q1 FY2015

Ø  Domestic (India and Sri Lanka) - 85.7% compared to 102.5% in Q1 FY2015

  • As of September 30, 2014, Firstsource derived 47% revenues from the US 36% from UK and 17% from Rest of World, including India.

 

  • As of September 30, 2014, Firstsource derived 46% revenues from Telecom & Media, 34% from Healthcare, 20% from BFS

 

Key Company Highlights during the Quarter:

 

New Business:

 

  • Firstsource reported additional wins of approx. USD 45million ACV (annual contract value) for the quarter across the business verticals with existing and new customers. This includes the entry and cross selling of Customer Management services into the Healthcare vertical in the US.

 

  • Firstsource made a strategic investment in NanoBI, Bangalore based analytic company.

 

  • Firstsource launched WF Suite, the fifth productized solution that encompasses Consulting, Managed Services and Capability Development.

 

  • Added a new center in Louisville as a result of a significant contract expansion with a leading US tele communications company.

 

  • Med Assist, Firstsource’s Provider business earned for the seventh consecutive year the HFMA Peer Review Designation.

 

Debt repayment:

 

  • Firstsource Group USA, wholly owned subsidiary of Firstsource Solutions successfully made its sixth quarterly principal repayment of USD 11.25million on its outstanding debt on Sept. 30th, 2014.

 

Awards & Recognitions:

  • Received two awards for: “Best Outsourced Customer Service Team” and “Best Business Process Outsourcing” at National Outsourcing Association’s Outsourcing Professional Awards (Global) in partnership with giffgaff.

 

  • Retained 7th position in the Top 15 BPM Exporters rankings released by NASSCOM for 2014. Financial Highlights for Half Year ended September 2014:

 

  • Revenues at Rs.15,296 million for the half year ended September 2014, a growth of 1.3% over corresponding period of the previous year.

 

  • Operating EBIT of Rs.1,526 million for the half year ended September 2014, up 16.0% over corresponding period of the previous year.

 

  • Profit after tax Rs.1,145 million for the half year ended September 2014, up 33.4% over corresponding period of the previous year.

 

  • The YTD ACV (annual contract value) wins across business verticals is USD 51million net of client consolidation.

 

Commenting on the results, Sanjiv Goenka, Chairman, RP-Sanjiv Goenka Group and Firstsource, said, “I am delighted with the progress that Firstsource has made demonstrating a 36.8% net profit growth year on year. This fiscal the company has signed significant new business wins, which will translate into revenues over ensuing quarters. The investment into Analytics strengthens our capabilities to provide valuable insights to our clients. The focus on profitable margin growth and customer satisfaction continues as we deliver value to our clients.”

 

About Firstsource:

 

Firstsource (NSE: FSL, BSE: 532809, Reuters: FISO.BO, Bloomberg: FSOL@IN) is a leading global provider of customized Business Process Outsourcing (BPO) services to the Healthcare, Telecom & Media and Banking & Financial Services industries. The company’s clients include Fortune 500, FTSE 100 & Nifty 50 companies. Firstsource has a “rightshore” delivery model with operations in India, Ireland, Philippines, Sri Lanka, UK and U.S.

 


CMT REPORT (Corruption, Money Laundering & Terrorism]

 

The Public Notice information has been collected from various sources including but not limited to: The Courts, India Prisons Service, Interpol, etc.

 

1]         INFORMATION ON DESIGNATED PARTY

No exist designating subject or any of its beneficial owners, controlling shareholders or senior officers as terrorist or terrorist organization or whom notice had been received that all financial transactions involving their assets have been blocked or convicted, found guilty or against whom a judgement or order had been entered in a proceedings for violating money-laundering, anti-corruption or bribery or international economic or anti-terrorism sanction laws or whose assets were seized, blocked, frozen or ordered forfeited for violation of money laundering or international anti-terrorism laws.

 

2]         Court Declaration :

No exist to suggest that subject is or was the subject of any formal or informal allegations, prosecutions or other official proceeding for making any prohibited payments or other improper payments to government officials for engaging in prohibited transactions or with designated parties.

 

3]         Asset Declaration :

No records exist to suggest that the property or assets of the subject are derived from criminal conduct or a prohibited transaction.

 

4]         Record on Financial Crime :

            Charges or conviction registered against subject:                                                                       None

 

5]         Records on Violation of Anti-Corruption Laws :

            Charges or investigation registered against subject:                                                        None

 

6]         Records on Int’l Anti-Money Laundering Laws/Standards :

            Charges or investigation registered against subject:                                                        None

 

7]         Criminal Records

No available information exist that suggest that subject or any of its principals have been formally charged or convicted by a competent governmental authority for any financial crime or under any formal investigation by a competent government authority for any violation of anti-corruption laws or international anti-money laundering laws or standard.

 

8]         Affiliation with Government :

No record exists to suggest that any director or indirect owners, controlling shareholders, director, officer or employee of the company is a government official or a family member or close business associate of a Government official.

 

9]         Compensation Package :

Our market survey revealed that the amount of compensation sought by the subject is fair and reasonable and comparable to compensation paid to others for similar services.

 

10]        Press Report :

            No press reports / filings exists on the subject.

 


 

 

CORPORATE GOVERNANCE

 

MIRA INFORM as part of its Due Diligence do provide comments on Corporate Governance to identify management and governance. These factors often have been predictive and in some cases have created vulnerabilities to credit deterioration.

 

Our Governance Assessment focuses principally on the interactions between a company’s management, its Board of Directors, Shareholders and other financial stakeholders.

 

 

CONTRAVENTION

 

Subject is not known to have contravened any existing local laws, regulations or policies that prohibit, restrict or otherwise affect the terms and conditions that could be included in the agreement with the subject.

 

 

FOREIGN EXCHANGE RATES

 

Currency

Unit

Indian Rupees

US Dollar

1

Rs.62.16

UK Pound

1

Rs.94.27

Euro

1

Rs.73.73

 

 

INFORMATION DETAILS

 

Information Gathered by :

DPA

 

 

Analysis Done by :

RSM

 

 

Report Prepared by :

JYTK

 


 

SCORE & RATING EXPLANATIONS

 

SCORE FACTORS

 

RANGE

POINTS

HISTORY

1~10

6

PAID-UP CAPITAL

1~10

7

OPERATING SCALE

1~10

6

FINANCIAL CONDITION

 

 

--BUSINESS SCALE

1~10

6

--PROFITABILIRY

1~10

7

--LIQUIDITY

1~10

5

--LEVERAGE

1~10

5

--RESERVES

1~10

6

--CREDIT LINES

1~10

6

--MARGINS

-5~5

--

DEMERIT POINTS

 

 

--BANK CHARGES

YES/NO

YES

--LITIGATION

YES/NO

NO

--OTHER ADVERSE INFORMATION

YES/NO

NO

MERIT POINTS

 

 

--SOLE DISTRIBUTORSHIP

YES/NO

NO

--EXPORT ACTIVITIES

YES/NO

NO

--AFFILIATION

YES/NO

YES

--LISTED

YES/NO

YES

--OTHER MERIT FACTORS

YES/NO

YES

DEFAULTER

 

 

--RBI

YES/NO

NO

--EPF

YES/NO

NO

TOTAL

 

54

 

This score serves as a reference to assess SC’s credit risk and to set the amount of credit to be extended. It is calculated from a composite of weighted scores obtained from each of the major sections of this report. The assessed factors and their relative weights (as indicated through %) are as follows:

 

Financial condition (40%)            Ownership background (20%)                  Payment record (10%)

Credit history (10%)                   Market trend (10%)                                Operational size (10%)

 


 

RATING EXPLANATIONS

 

 

RATING

STATUS

 

 

PROPOSED CREDIT LINE

>86

Aaa

Possesses an extremely sound financial base with the strongest capability for timely payment of interest and principal sums

 

Unlimited

71-85

Aa

Possesses adequate working capital. No caution needed for credit transaction. It has above average (strong) capability for payment of interest and principal sums

 

Large

56-70

A

Financial & operational base are regarded healthy. General unfavourable factors will not cause fatal effect. Satisfactory capability for payment of interest and principal sums

 

Fairly Large

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

 

Satisfactory

26-40

B

Capability to overcome financial difficulties seems comparatively below average.

 

Small

11-25

Ca

Adverse factors are apparent. Repayment of interest and principal sums in default or expected to be in default upon maturity

 

Limited with full security

<10

C

Absolute credit risk exists. Caution needed to be exercised

 

 

Credit not recommended

--

NB

                                       New Business

 

--

 

 

 

 

PRIVATE & CONFIDENTIAL : This information is provided to you at your request, you having employed MIPL for such purpose. You will use the information as aid only in determining the propriety of giving credit and generally as an aid to your business and for no other purpose. You will hold the information in strict confidence, and shall not reveal it or make it known to the subject persons, firms or corporations or to any other. MIPL does not warrant the correctness of the information as you hold it free of any liability whatsoever. You will be liable to and indemnify MIPL for any loss, damage or expense, occasioned by your breach or non observance of any one, or more of these conditions

This report is issued at your request without any risk and responsibility on the part of MIRA INFORM PRIVATE LIMITED (MIPL) or its officials.