MIRA INFORM REPORT

 

 

Report No. :

334217

Report Date :

29.07.2015

 

IDENTIFICATION DETAILS

 

Name :

AEGIS LIMITED (w.e.f. 29.10.2008)

 

 

Formerly Known as :

AEGIS BPO SERVICES LIMITED (w.e.f. 21.10.2004)

 

TELEQUEST (INDIA) LIMITED

 

 

Registered Office :

Essar House, 11, K K Marg, Mahalaxmi, Mumbai – 400034, Maharashtra

Tel. No.:

91-22-66601100

 

 

Country :

India

 

 

Financials (as on) :

31.03.2014

 

 

Date of Incorporation :

07.01.1992

 

 

Com. Reg. No.:

11-064767

 

 

Capital Investment / Paid-up Capital :

Rs.2827.000 Million

 

 

CIN No.:

[Company Identification No.]

U99999MH1992PLC064767

 

 

IEC No.:

Not Available

 

 

TAN No.:

[Tax Deduction & Collection Account No.]

MUMA29517F

 

 

PAN No.:

[Permanent Account No.]

AAACE8354Q

 

 

 

Legal Form :

A closely held public limited liability company.

 

 

Line of Business :

The Company is engaged in providing global business process outsourcing (BPO). These services include customer relationships management ('CRM') services and back office services such as detailed engineering designing services, finance and accounting services, human resource processing services, spend management and information technology related services to companies in various industries through their services centers in India.

 

 

No. of Employees :

54,000 (Approximately)

 

 

RATING & COMMENTS

 

MIRA’s Rating :

Ba (51)

 

RATING

STATUS

PROPOSED CREDIT LINE

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

Satisfactory

 

Status :

Satisfactory

 

 

Payment Behaviour :

Usually correct

 

 

Litigation :

Clear

 

 

Comments :

Subject is a part of “ESSAR GROUP”.

 

It is a well-established and reputed company having satisfactory track record.

 

Financial position of the company seem to be sound and healthy.

 

Trade relations are fair. Business is active. Payment terms are reported to be usually correct.

 

In view of reported and resourceful businessmen, the company can be considered for business dealings at usual trade terms and conditions.

 

NOTES:

Any query related to this report can be made on e-mail: infodept@mirainform.com while quoting report number, name and date.

 

EXTERNAL AGENCY RATING

 

Rating Agency Name

CARE

Rating

Long term bank facilities= A+

Rating Explanation

Have adequate degree of safety and carry low credit risk.

Date

16.02.2015

 

 

Rating Agency Name

CARE

Rating

Short term bank facilities= A1+

Rating Explanation

Have very strong degree of safety and carry lowest credit risk.

Date

16.02.2015

 

 

RBI DEFAULTERS’ LIST STATUS

 

Subject’s name is not enlisted as a defaulter in the publicly available RBI Defaulters’ list.

 

 

EPF (Employee Provident Fund) DEFAULTERS’ LIST STATUS

 

Subject’s name is not enlisted as a defaulter in the publicly available EPF (Employee Provident Fund) Defaulters’ list as of 31-03-2013.

 

 

INFORMATION DENIED

 

Management Non Co-operative (91-22-67335000)

 

 

LOCATIONS

 

Registered Office :

Essar House, 11, K K Marg, Mahalaxmi, Mumbai – 400034, Maharashtra, India

Tel. No.:

91-22-66601100 / 67335000

Fax No.:

91-22-23544490 / 67082190

E-Mail :

shruti.jain@essar.com

shruti.jain@aegisglobal.com

Website :

www.aegisglobal.com

 

 

Corporate Office :

Equinox Business Park (Peninsula Techno Park), Off Bandra Kurla, Mumbai  - 400070, Maharashtra, India

 

 

Branches :

Locate at:

 

·         Ahmedabad

·         Bangalore

·         Gurgaon

·         Hazira

·         Hyderabad

·         Jamshedpur

·         Kolkata

·         Lucknow

·         Mumbai

·         Noida

·         Pune

·         Kenya

·         New Zealand

·         Philippines

·         South Africa

·         Sri Lanka

·         United Sates

 

 

DIRECTORS

 

AS ON 30.09.2014

 

Name :

Mr. John Michael Lind

Designation :

Non-Executive Director

Address :

515, VIA Sinuosa Santa Barbara, CA, New York – 93110, United States of America

Date of Birth/Age :

11.02.1965

Qualification :

Bachelor's degree in arts from Mackenna College, a major in economics and a jurists doctorum from Hasting College of Law, University of California and a joint MBA degree from Berkeley Haas School of Business, University of California.

Date of Appointment :

15.11.2010

DIN No. :

01516635

 

 

Name :

Mr. Sudip Rungta

Designation :

Non-Executive Director

Address :

Subhada Appartment, Flat No.101, 1st Floor, 63, Sir Pchkanwala Road, Worli, Mumbai – 400030, Maharashtra, India

Date of Birth/Age :

13.09.1971

Qualification :

B.Com and C.A.

Date of Appointment :

04.07.2011

DIN No. :

03146989

 

 

Name :

Mr. Sandip Sen

Designation :

Non-Executive Director

Address :

S/301, Palmsprings, 7th Cross, 16th Main, 4th Block, Kora Mangalam, Bangalore – 560034, Karnataka, India

Date of Birth/Age :

04.10.1966

Qualification :

Honors degree in economics from Presidency College, Kolkata and master’s degree in business from XLRI, Jamshedpur

Date of Appointment :

10.10.2012

DIN No. :

00466225

 

 

Name :

Haseeb Ahmad Drabu

Designation :

Non-Executive Director

Address :

Flat No.1101, 11th Floor, Hicon Residency, 26th Road, Bandra (West), Mumbai – 400050, Maharashtra, India

Date of Birth/Age :

10.04.1961

Qualification :

Professional Economist Banker

Date of Appointment :

05.12.2012

DIN No. :

00489888

 

 

Name :

Mr. Milind Chalisgaonkar

Designation :

Non-Executive Director

Address :

I-1103, Springfields, Sarjapur Road, Bangalore – 560102, Karnataka, India

Date of Birth/Age :

15.02.1965

Date of Appointment :

12.08.2013

DIN No. :

00057579

 

 

Name :

Mr. Jatinder Romi Malhotra

Designation :

Non-Executive Director

Address :

112m 1st Phase, Palm Meadows, Whitefield, Bangalore – 560066, Karnataka, India

Date of Birth/Age :

24.08.1962

Date of Appointment :

12.08.2013

DIN No. :

01117972

 

 

KEY EXECUTIVES

 

Name :

Mrs. Shruti A Jain

Designation :

Secretary

Address :

20/6, Mehta House, V.P. Road, Andheri (West), Mumbai – 400058, Maharashtra, India

Date of Birth/Age :

04.03.1982

Date of Appointment :

23.03.2007

PAN No.:

AFKPJ7697F

 

 

MAJOR SHAREHOLDERS

 

AS ON 30.09.2014

 

Names of Shareholders

 

No. of Shares

AGC Holdings Limited, Mauritius

276002578

AGC Holdings Limited, Mauritius and B. Shivakumar

4

AGC Holdings Limited, Mauritius and Sreehari Iyer

4

AGC Holdings Limited, Mauritius and A Mohanan

4

AGC Holdings Limited, Mauritius and Vipul Shah

4

AGC Holdings Limited, Mauritius and Santosh Purohit

4

AGC Holdings Limited, Mauritius and Manohar Kanade

4

Swift Response Inc NJ, USA

1016564

Imperial Consultants and Securities Private Limited, India

1000

Aegis Tech Limited, India

5714285

 

 

Total

282734451

 

 

Equity Share Break up (Percentage of Total Equity)

 

AS ON 30.09.2014

 

Category

 

Percentage

Foreign holdings( Foreign institutional investor(s), Foreign companie(s) Foreign financial institution(s), Non-resident Indian(s) or Overseas Corporate bodies or Others

98.00

Bodies corporate

2.00

 

 

Total

100.00

 

 

 

BUSINESS DETAILS

 

Line of Business :

The Company is engaged in providing global business process outsourcing (BPO). These services include customer relationships management ('CRM') services and back office services such as detailed engineering designing services, finance and accounting services, human resource processing services, spend management and information technology related services to companies in various industries through their services centers in India.

 

 

Products :

Item Code No.

 

Product Description

99831177

Other professional, technical and business services

99831418

Engineering services including plant engineering, product design, product development services

 

 

Brand Names :

Not Divulged

 

 

Agencies Held :

Not Divulged

 

 

Exports :

Not Divulged

 

 

Imports :

Not Divulged

 

 

Terms :

 

Selling :

Not Divulged

 

 

Purchasing :

Not Divulged

 

 

PRODUCTION STATUS – NOT AVAILABLE

 

 

GENERAL INFORMATION

 

Suppliers :

Company Name :

 

 

 

Not Divulged

Name of the Person :

Contact No.:

Since How Long Known :

Maximum Limit Dealt :

Experience :

Remark :

 

 

Customers :

Company Name :

 

 

 

Not Divulged

Name of the Person :

Contact No.:

Since How Long Known :

Maximum Limit Dealt :

Experience :

Remark :

 

 

No. of Employees :

54,000 (Approximately)

 

 

Bankers :

·         Axis Bank Limited, "Esquire Centre", No.9, M G Road, Bangalore - 560001, Karnataka, India

 

·         Yes Bank Limited, 9th Floor, Nehru Centre, Discovery of India, Dr. Annie Besant Road, Worli, Mumbai - 400018, Maharashtra, India

 

·         Ing Vysya Bank Limited, Narian Manzil,Ground Floor, Shop No. G1 To G5, I Floor, Shop No.1001 To 1007,Barakhamba Road, New Delhi - 110001, India

 

·         Kotak Mahindra Bank Limited, 15 - 16, Ugf, Ambadeep Building, 14 K G Marg,, New Delhi - 110001, India

 

·         Export Import Bank of India, Centre One Building, Floor 21, World Trade Centre Complex, Cuffe Parade, Mumbai - 400005, Maharashtra, India

 

·         State Bank Of India, Specialized Commercial Branch, 1st Floor, Kiran Chambers, Opposite J. K. Tower, Ring Road, Surat - 395002, Gujarat, India

 

·         ING Vysya Bank Limited, 22,Ground Floor, Ing Vysya House, M.G. Road, Bangalore – 560001, Karnataka, India

 

 

Facilities :

SECURED LOANS

31.03.2014

Rs. In Million

31.03.2013

Rs. In Million

Long Term Borrowings

 

 

Term loans from banks

86.000

389.000

Long term maturities of finance lease obligations

56.000

73.000

 

 

 

Short Term Borrowings

 

 

Working capital loans from banks

884.000

1445.000

 

 

 

Total

1026.000

1907.000

 

 

Financial Institution :

Srei Infrastructure Finance Limited, Vishwakarma, 86C, Topsia Road, (South), Kolkata – 700046, West Bengal, India

 

 

Auditors :

 

Name :

Walker Chandiok and Company LLP

Chartered Accountants

Address :

Mumbai, Maharashtra, India

PAN No.:

AAAFW4298E

 

 

Membership :

--

 

 

Collaborators :

--

 

 

Holding Company :

AGC Holdings Limited (FKA Essar Services Holdings Limited)

 

 

Ultimate Holding Company :

Essar Global Fund Limited (FKA Essar Global Limited)

 

 

Subsidiaries :

·         Aegis Communications Group LLC (FKA Aegis Communications Group Inc.) (Merged with AUI in FY 13-14)

·         Aegis People Support, Inc

·         Aegis Receivable Management Inc Aegis

·         Outsourcing South Africa (Pty) Limited (FKA Aegis BPO Holdings (South Africa) (Pty) Limited)

·         Aegis Global Services FZ LLC

·         Aegis Outsourcing UK Limited (FKA Aegis BPO (UK) Ltd)

·         Aegis Netherlands Holdings Cooperatief U.A.

·         Aegis BPO (Costa Rica) SRL

·         Aegis Netherlands II BV

·         Aegis Services Lanka Private Limited

·         Main Street 741 Pty Limited

·         Aegis Services Philippines Inc

·         Essar Services (Mauritius)

·         AGC Network Limited (Sold in FY 13-14)

·         Essar Engineering Services Limited

·         AGC Networks PTE Limited (Sold in FY 13-14)

·         Aegis BPO Services Australia Holdings Pty Limited

·         Aegis Services Australia Pty Limited ( FKA UCMS Pty Limited)

·         Aegis Employment Services Pty Limited

·         Aegis USA Inc (AUI)

·         UCMS Group Pty Limited (UCMS)

·         Aegis BPO Services Australia Pty Limited

·         Aegis Philippines Inc.

·         Aegis Peru (S.A.C)

·         Aegis Tech Pty Limited Partnerships

·         Australia Pty Limited

·         Aegis Argentina S.A. (FKA Sur Contact Centre S.A.)

·         Multiple Stories Pty Limited

·         AGC Networks Australia Pty Limited (Sold in FY 13-14)

·         AGC Networks Inc (Sold in FY 13-14)

·         Aegis New Zealand Limited

·         Martin Dawes Telecommunications Pty Limited (Liquidated during FY 12-13)

·         Actionline de Argentina SA

·         Aegis Holidays Malaysia Sdn Bhd ( FKA Symphony Holidays Sdn Bhd)

·         Aegis BPO Malaysia Sdn Bhd ( FKA Symphony BPO Solutions Sdn Bhd)

 

 

Fellow Subsidiaries (where Transactions exist):

·         Aegis Aspire Consultancy Services Limited

·         Aegis BPO Services (Gurgaon) Limited

·         Aegis Tech Limited AGC Networks Limited (w.e.f. March 01, 2014)

·         AGC Networks PTE Limited (F.K.A Aegis Tech Singapore Pte Limited, Singapore) (w.e.f. March 01, 2014)

·         AGC Networks Australia Pty Limited (w.e.f. March 01, 2014)

·         Bhander Power Limited

·         Essar Project Limited, Dubai

·         Equinox Realty and Infrastructure Private Limited

·         Essar Projects (PNG) Limited

·         Essar Bulk Terminal Limited

·         Essar Projects Singapore PTE Limited

·         Essar Bulk Terminal (Salaya) Limited

·         Essar Shipping Limited

·         Essar Exploration and Production India Limited

·         Essar Telecom Limited

·         Essar Logistics Limited

·         PT Essar Indonesia

·         Essar Mineral Resources Limited

·         PT Manoor Bultan Lestari Indonesia

·         Essar Offshore Subsea Limited

·         Trinity Coal Corporation

·         Essar Oil Limited

·         Ambeshwar Engineering Private Limited (Joint Venture)

·         Essar Oilfields Services Limited

·         Essar Concessions Limited (FKA Essar Infrastructure Limited)

·         Essar Power Gujarat Limited

·         Essar Energy Overseas Limited

·         Essar Power Hazira Limited

·         Essar Multi User Coal Terminal Beira Mozambique Ltda

·         Essar Power Limited

·         Essar Projects (USA) LLC

·         Essar Power MP Limited

·         Essar Africa Holdings Limited

·         Essar Power Orissa Limited

·         Equinox Business Parks Private Limited

·         Essar Project (India) Limited

·         Essar Steel India Limited (FKA Essar Steel Limited)

·         Essar Shipping Ports and Logistics Limited

·         Essar Global Services Limited, Mauritius

·         Essar Steel Algoma Inc

·         Highband Communications Private Limited

·         Essar Steel Minnessota LLC

·         Global Vantedge Private Limited

·         Essar Wind Power Private Limited

·         Essar Paradip Terminal Limited (ESPLL)

·         Vadinar Power Company Limited

·         The Mobile Store Services Private Limited

·         Vadinar Oil Terminal Limited

·         Essar Global Services FZE, UAE

·         Vadinar Ports and Terminal Limited

·         Essar Energy Services (Mauritius) Limited

·         Essar Steel Middle East FZE

·         Essar Steel Holdings Limited

·         Essar Steel Chhattisgarh Limited

·         Essar Oilfield Services India Limited

·         Essar Power (Jharkhand) Limited

·         Essar Bulk Terminal Beria Mozambique Ltda

·         Navabharat Power Private Limited

·         Essar Global Services Limited, UK

·         Mahan Coal Limited (Joint Venture)

·         Essar Power East Africa Limited

·         Essar Bulk Terminal Paradip Limited

·         Essar Oil UK Limited

·         Essar Power Transmission Company Limited

·         Essar Power Salaya Limited

 

 

Associate :

Contact Center Company

 

 

CAPITAL STRUCTURE

 

AS ON 30.09.2014

 

Authorised Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

9980000000

Equity Shares

Rs.10/- each

Rs. 99800.000 Million

20000000

Preference Shares

Rs.10/- each

Rs. 200.000 Million

 

 

 

 

 

Total

 

Rs. 100000.000 Million

 

Issued, Subscribed & Paid-up Capital :

No. of Shares

Type

Value

Amount

 

 

 

 

282734451

Equity Shares

Rs.10/- each

Rs.2827.345 Million

 

 

 

 

 

 

FINANCIAL DATA

[all figures are in Rupees Million]

 

 

ABRIDGED BALANCE SHEET

 

SOURCES OF FUNDS

 

31.03.2014

31.03.2013

31.03.2012

I.              EQUITY AND LIABILITIES

 

 

 

(1)Shareholders' Funds

 

 

 

(a) Share Capital

2827.000

2786.000

2786.000

(b) Reserves & Surplus

11198.000

10190.000

9933.000

(c) Money received against share warrants

0.000

0.000

0.000

 

 

 

 

(2) Share Application money pending allotment

0.000

0.000

0.000

Total Shareholders’ Funds (1) + (2)

14025.000

12976.000

12719.000

 

 

 

 

(3) Non-Current Liabilities

 

 

 

(a) long-term borrowings

282.000

462.000

658.000

(b) Deferred tax liabilities (Net)

0.000

0.000

0.000

(c) Other long term liabilities

0.000

0.000

0.000

(d) long-term provisions

135.000

114.000

120.000

Total Non-current Liabilities (3)

417.000

576.000

778.000

 

 

 

 

(4) Current Liabilities

 

 

 

(a) Short term borrowings

884.000

1445.000

1093.000

(b) Trade payables

466.000

504.000

770.000

(c) Other current liabilities

1349.000

2054.000

1847.000

(d) Short-term provisions

95.000

185.000

129.000

Total Current Liabilities (4)

2794.000

4188.000

3839.000

 

 

 

 

TOTAL

17236.000

17740.000

17336.000

 

 

 

 

II.            ASSETS

 

 

 

(1) Non-current assets

 

 

 

(a) Fixed Assets

 

 

 

(i) Tangible assets

954.000

1233.000

1200.000

(ii) Intangible Assets

588.000

520.000

313.000

(iii) Capital work-in-progress

106.000

107.000

165.000

(iv) Intangible assets under development

0.000

0.000

0.000

(b) Non-current Investments

8104.000

7406.000

7140.000

(c) Deferred tax assets (net)

77.000

133.000

182.000

(d)  Long-term Loan and Advances

1268.000

1324.000

1496.000

(e) Other Non-current assets

0.000

131.000

39.000

Total Non-Current Assets

11097.000

10854.000

10535.000

 

 

 

 

(2) Current assets

 

 

 

(a) Current investments

1089.000

1089.000

236.000

(b) Inventories

0.000

0.000

0.000

(c) Trade receivables

1510.000

3894.000

2305.000

(d) Cash and cash equivalents

240.000

230.000

326.000

(e) Short-term loans and advances

2649.000

451.000

868.000

(f) Other current assets

651.000

1222.000

3066.000

Total Current Assets

6139.000

6886.000

6801.000

 

 

 

 

TOTAL

17236.000

17740.000

17336.000

 

 

PROFIT & LOSS ACCOUNT

 

 

PARTICULARS

 

31.03.2014

31.03.2013

31.03.2012

 

SALES

 

 

 

 

 

Income

6526.000

8630.000

9865.000

 

 

Other Income

498.000

383.000

335.000

 

 

TOTAL                                              (A)

7024.000

9013.000

10200.000

 

 

 

 

 

Less

EXPENSES

 

 

 

 

 

Employee Benefit Expenses

4109.000

5276.000

4978.000

 

 

Other Expenses

2054.000

2526.000

3349.000

 

 

Exceptional Items

615.000

35.000

57.000

 

 

TOTAL                                              (B)

6778.000

7837.000

8384.000

 

 

 

 

 

 

PROFIT/(LOSS) BEFORE INTEREST, TAX, DEPRECIATION AND AMORTISATION (A-B)     (C)

246.000

1176.000

1816.000

 

 

 

 

 

Less

FINANCIAL EXPENSES                                    (D)

370.000

242.000

136.000

 

 

 

 

 

 

PROFIT/(LOSS) BEFORE TAX, DEPRECIATION AND AMORTISATION (C-D)                                (E)

(124.000)

934.000

1680.000

 

 

 

 

 

Less

DEPRECIATION/ AMORTISATION                     (F)

547.000

606.000

557.000

 

 

 

 

 

 

PROFIT/(LOSS) BEFORE TAX (E-F)                  (G)     

(671.000)

328.000

1123.000

 

 

 

 

 

Less

TAX                                                                  (H)

(941.000)

70.000

425.000

 

 

 

 

 

 

PROFIT/(LOSS) AFTER TAX (G-H)                    (I)

270.000

258.000

698.000

 

 

 

 

 

 

EARNINGS IN FOREIGN CURRENCY ON F.O.B.

1998.000

2723.000

2140.000

 

 

 

 

 

 

IMPORTS

 

 

 

 

 

Capital Goods

184.000

323.000

307.000

 

 

 

 

 

 

Earnings Per Share (Rs.)

0.97

0.92

2.52

 

 

CURRENT MATURITIES OF LONG TERM DEBT DETAILS

 

Particulars

 

31.03.2014

31.03.2013

31.03.2012

Current Maturities of Long term debt

377.000

311.000

292.000

Cash generated from operations

NA

NA

NA

Net cash flow from (used in) operations

1130.000

1378.000

801.000

 

 

KEY RATIOS

 

PARTICULARS

 

 

31.03.2014

31.03.2013

31.03.2012

Net Profit Margin

PAT / Sales

(%)

4.14

2.99

7.08

 

 

 

 

 

Operating Profit Margin

(PBDIT/Sales)

(%)

3.77

13.63

18.41

 

 

 

 

 

Return on Total Assets

(PBT/Total Assets)

(%)

(7.50)

3.25

11.40

 

 

 

 

 

Return on Investment (ROI)

(PBT/Networth)

 

(0.05)

0.03

0.09

 

 

 

 

 

Debt Equity Ratio

(Total Debt /Networth)

 

0.11

0.17

0.16

 

 

 

 

 

Current Ratio

(Current Asset/Current Liability)

 

2.20

1.64

1.77

 

 

FINANCIAL ANALYSIS

[all figures are in Rupees Million]

 

DEBT EQUITY RATIO

 

Particular

31.03.2012

31.03.2013

31.03.2014

 

Rs. In Million

Rs. In Million

Rs. In Million

Share Capital

2786.000

2786.000

2827.000

Reserves & Surplus

9933.000

10190.000

11198.000

Net worth

12719.000

12976.000

14025.000

 

 

 

 

long-term borrowings

658.000

462.000

282.000

Short term borrowings

1093.000

1445.000

884.000

Current Maturities of Long term debt

292.000

311.000

377.000

Total borrowings

2043.000

2218.000

1543.000

Debt/Equity ratio

0.161

0.171

0.110

 

 

 

 

YEAR-ON-YEAR GROWTH

 

Year on Year Growth

31.03.2012

31.03.2013

31.03.2014

 

Rs. In Million

Rs. In Million

Rs. In Million

Sales

9865.000

8630.000

6526.000

 

 

(12.519)

(24.380)

 

 

 

 

NET PROFIT MARGIN

 

Net Profit Margin

31.03.2012

31.03.2013

31.03.2014

 

Rs. In Million

Rs. In Million

Rs. In Million

Sales

9865.000

8630.000

6526.000

Profit

698.000

258.000

270.000

 

7.08%

2.99%

4.14%

 

 

LOCAL AGENCY FURTHER INFORMATION

 

Sr. No.

Check list by info agents

Available in Report (Yes/No)

1

Year of establishment

Yes

2

Constitution of the entity -Incorporation details

Yes

3

Locality of the entity

Yes

4

Premises details

Yes

5

Buyer visit details

--

6

Contact numbers

Yes

7

Name of the person contacted

No

8

Designation of contact person

No

9

Promoter’s background

Yes

10

Date of Birth of Proprietor / Partners / Directors

Yes

11

Pan Card No. of Proprietor / Partners

No

12

Voter Id Card No. of Proprietor / Partners

No

13

Type of business

Yes

14

Line of Business

Yes

15

Export/import details (if applicable)

No

16

No. of employees

Yes

17

Details of sister concerns

Yes

18

Major suppliers

No

19

Major customers

No

20

Banking Details

Yes

21

Banking facility details

Yes

22

Conduct of the banking account

--

23

Financials, if provided

Yes

24

Capital in the business

Yes

25

Last accounts filed at ROC, if applicable

Yes

26

Turnover of firm for last three years

Yes

27

Reasons for variation <> 20%

--

28

Estimation for coming financial year

No

29

Profitability for last three years

Yes

30

Major shareholders, if available

Yes

31

External Agency Rating, if available

Yes

32

Litigations that the firm/promoter involved in

--

33

Market information

--

34

Payments terms

No

35

Negative Reporting by Auditors in the Annual Report

No

 

 

 

 

MANAGEMENT DISCUSSION AND ANALYSIS

 

ECONOMIC OVERVIEW

 

Changing economic and business conditions, evolving consumer preferences, rapid technological innovation and its adoption are creating an increasingly competitive market environment that is driving corporations to transform the manner in which they operate.

 

The global macro environment, which till last year remained challenging, has started showing sign of improvements. The global economic downturn that began in 2008 had adverse impact on some of the industries which they provide services. Their business largely depends on continuous demand for services from clients in these industries. Adverse developments in these industries could further affect their business unfavorably. Notwithstanding the Current macro environment, the BPO industry continues to grow, thanks to its inherent non-discretionary nature. Large global corporations continue to find outsourcing as a means to reduce cost in difficult times while enhancing the customer experience simultaneously.

 

 

INDUSTRY OVERVIEW

 

Corporations historically began outsourcing non-core processes that were deemed to be too costly to administer or pursue internally. In recent times, the BPO market has transitioned away from the cost focused outsourcing of low value, transaction-intensive, back-office business processes to include a focus on core operations. Corporations are now outsourcing a substantial portion of their business processes, thereby focusing on their core operations in order to develop flexibility and increase shareholder returns.

 

The worldwide BPO market is expected to grow at a 5.6% CAGR to $220 billion by 2018. Within this market Aegis caters to the largest and highest growth segment of customer care. While Aegis operates in most segments of the BPO market, the customer care segment accounts for ~36% of the total BPO market.

 

Despite the same, customer care is still largely an untapped market as the majority of customer care remains in-house today, providing the potential for rapid growth as an ever increasing number of corporations outsource these services. Aegis is uniquely positioned to capitalize on these opportunities because of its leadership position in the market, its highly differentiated next-generation service offerings focused on the holistic customer experience, and its right-shoring model that provides a competitive advantage. Aegis offers on-shore, near-shore and off-shore model to its customers. Where the off-shore model provides the benefit of competitive pricing, the on-shoring model allows provisioning of services in the same time zone and with cultural affinity, thereby enhancing the quality of services offered while minimizing service disruptions and reducing geo-political risks.

 

 

KEY MARKET TRENDS IN BPO

 

Customer Transformation: BPO services will continue to see growth as customers consume services that have potential to provide cost benefits. Analytical services bundled with these BPO services will gain prominence as enterprises seek to gain better insight into their own business operations right alongside their customers' experience and expectations. The top 3 benefits that customers expect from a procurement BPO relationship are reduction in procurement costs, improved spend visibility, and an improvement in cash flows and working capital. Content/Catalog management, supplier management, spot buy, and contract administration are some of the functions that will get increasingly outsourced in the coming year.

 

Outcome Based Pricing: Leading BPO providers have enough experience with key F and A and procurement BPO business metrics that enable them to risk contracts based on achievement of certain pre-defined metrics. However, vendors will pick and choose such deals based on the confidence level associated with such metrics to contain the risk associated with such contracts.

 

Complementary Services: The increasing customer expectations for presence on digital channels combined with economic challenges is driving marketing spend towards digital platforms. While the marketing and advertising world has traditionally dominated these services, some customer care BPO providers are looking to leverage their expertise to get a share of the digital marketing spend. Service providers have capabilities that the traditional agency doesn't have or isn't known for.

 

Talent Increase: As a result of increased importance of high level customer care, the need for talent will continue to increase from the traditional customer care profile to include many of the skills indicated for higher-value services

 

 

COMPANY OVERVIEW

 

Subject is a worldwide provider of outsourcing services, comprising business process outsourcing (BPO) services such as customer lifecycle management (CLM) services and back-office services. At Aegis, they specialize in providing customized solutions which cover the entire spectrum of end-user experiences across business processes, shared services and analytics, offering engagement and delivery models which focus on creating value for clients and improving their revenues and profits.

 

Subject has operations in 52 locations across 12 countries. Subject is wholly owned by the Essar Global Fund Limited. Aegis currently has more than 54,000 employees globally. Their global reach, scale and capacity provide a competitive advantage and allow Subject to take on large projects that meet the geographic scope, regulatory requirements and quality standards demanded by clients. One of their major differentiators is their right-shoring approach, which provides their clients with a mix of services in a local, near or offshore location customized to each client’s specific needs and the skill cost mix in each location. For the year ended March 31, 2014, 36% of BPO revenue was from services delivered offshore/nearshore and 64% from services delivered onshore.

 

Subject has multilingual capabilities, providing services in more than 40 languages including English, Spanish, French, German, Italian, Cantonese and over 10 Indian languages.

 

In Financial Year 2013-14, Aegis delivered an EBITDA of Rs 5,586 (US$ 92) million over a revenue base of Rs 41,419 (US$ 685) million. The revenues were negatively impacted by several reasons, namely a reduction by $49 million approximately on account of currency depreciation in Argentina, South Africa, India and Australia. Further, the regulatory restrictions imposed by the government for direct selling business and reduction in Government spend for training and skill improvements in Australia contributed to Aegis discontinuing major business verticals (Aegis Aspire and Aegis Direct). Further, and as part of the global business restructuring, Subject brought its focus back on core BPO business by hiving off its engineering and technology businesses.

 

The year also saw Aegis undertaking several profitability enhancement initiatives across geographies, including improvement in operational efficiencies, exiting non-core business verticals, optimization of manpower, reduction in IT costs including reduction in bandwidth and annual maintenance costs, reduction in administrative costs, facility consolidation and other initiatives.

 

During the year ended March 31, 2014, Subject incurred capital expenditure of Rs.2029 million which primarily pertained to maintenance of delivery centers, IT upgradation and creation of additional capacity in various locations.

 

In their CLM services offering, we specialize in managing the entire lifecycle of customer care from sales related prospecting to customer care, technical support and collection services. Under the back-office services umbrella, they provide finance and accounting services, HR Processing, spend management and IT services. In fiscal 2013-14, they further strengthened their offering in the domains of social media, shared services and spend management. They believe that the addition of such value added service would help us move up the value chain through further diversification of offerings towards the higher margin end of the portfolio.

 

 

AWARDS AND RECOGNITION

 

Ø  Golden Peacock HR Excellence 2013 Award by Institute of Directors (IOD).

Ø  Special Runner up Excellence in Developing Leaders for Tomorrow 2013 award by SHRM India.

Ø  CII National HR Excellence Award 2013.

Ø  Aegis ranked 12th in the 2013 Global Outsourcing 100 by International Association of Outsourcing Professionals® (IAOP®)

Ø  Best Leaders in Revenue Growth

Ø  Leaders in Number of Employees Globally

Ø  Best CSR in Outsourcing

Ø  Best 20 Leaders in Healthcare

Ø  Best 20 Leaders in Telecommunications

Ø  Best 20 Leaders in Customer Relationship Management Services

Ø  Best 20 Companies in Financial Management Services

Ø  Best 10 Companies in Australia/ New Zealand

Ø  Best 20 Leaders in USA

Ø  Best 20 Companies in India

Ø  Aegis ranked No. 4, NASSCOM Top 15 BPO Exporters 2013.

Ø  Aegis recognized for Excellence in Diversity and Inclusion at 2013 SHRM HR Awards.

Ø  Aegis received 2013 Frost and Sullivan’s Product Differentiation Award for Unique Social Media Engagement Solution - Aegis LISAn.

Ø  Aegis recognized as a Best Employer in India, 2013 by Aon Hewitt.

Ø  Aegis honored with an Award for Excellence in BPO / ITES - Large Enterprise Category by Indian Merchants Chambers.

Ø  Aegis recognized as the Best Company in USA by the Indo-American Chamber of Commerce.

Ø  Aegis received CUSTOMER Magazine’s 2013 MVP Quality Award.

Ø  Aegis recognized as a Leader in the IDC Market Scape: Worldwide Customer Care BPO Services 2013 Vendor Analysis.

Ø  Aegis Positioned in 2013 Magic Quadrant for CM Contact Center BPO by Leading Industry Analyst Firm Gartner.

Ø  Aegis? Engagement with British Gas recognised at UK’s NOA Outsourcing Professional Awards TMC Acknowledges

Ø  Aegis for its Social Media Product Innovation’ Aegis LISAn.

 

 

 

OUTLOOK

 

This financial year (FY 14-15), Aegis is targeting an accelerated growth in margins and EBITDA with a focus on growing new revenues as well as acquisitions, maintaining cost leadership and an increased focus on free cash flows through better management of resources.

 

For FY14-15, Aegis intends to restart the inorganic engine. They believe that Aegis has acquired both scale and efficiency, and time is apt to take a step on to the next phase of global delivery and growth. Some of the regions Aegis would look at would include South East Asia, China, Japan and Europe. Aegis also intends to continue several other key initiatives throughout the year critical for both the organization and clients alike.

 

These include opening new centres especially in India, movement to tier II and tier III cities, growing the offshore business from Australia as well as giving impetus to their recent acquisition in Malaysia. They also believe that Malaysia would be central to the next BPO boom and as such, Aegis is well positioned to be an early beneficiary through the first mover’s advantage. On the non-Customer Lifecycle Management verticals, they believe that they have gained significant in-house expertise in the domains of Shared Services and Spend Management and these are going to be vital to their future growth plans.

 

 

UNSECURED LOANS:

 

Particulars

31.03.2014

Rs. In Million

31.03.2013

Rs. In Million

Long Term Borrowings

 

 

Term loans from others

140.000

0.000

 

 

 

Total

140.000

0.000

 

 

INDEX OF CHARGE:

 

Sr. No.

Charge ID

Date of Charge Creation/Modification

Charge amount secured

Charge Holder

Address

Service Request Number (SRN)

1

10311251

31/07/2013 *

750,000,000.00

ING Vysya Bank Limited

22, M G Road, Bangalore, Bangalore, Karnataka - 560
001, India

B83129783

2

10243801

31/07/2013 *

940,000,000.00

Axis Bank Limited

Credit Management Centre, Anand Rao Circle, Bangalore, Karnataka - 560009, India

B83151571

3

10235319

19/08/2010

2,350,000,000.00

Export Import Bank of India

Centre One Building, Floor 21, World Trade Centre
Complex, Cuffe Parade, Mumbai, Maharashtra - 400005, India

A92128636

4

10163729

11/11/2014 *

800,000,000.00

Axis Bank Limited

Corporate Banking Branch, Express Building, 2nd Floor, No.1, Queen's Road, Bangalore, Karnataka - 560001, India

C34023556

5

10096952

23/06/2014 *

710,000,000.00

Yes Bank Limited

4th Floor, Nehru Center, Dr. A B Road, Worli,, Mumbai, Maharashtra - 400018, India

C29768033

6

10080756

06/12/2007

615,000,000.00

Axis Bank Limited

"Esquire Centre", No.9, M G Road, Bangalore, Karnataka - 560001, India

A29394657

7

10043029

29/10/2007 *

240,000,000.00

Axis Bank Limited

"Esquire Centre", No.9, M G Road, Bangalore, Karnataka - 560001, India

A27967504

8

90385077

11/10/2005 *

5,000,000.00

State Bank of India

Residency Road, Bangalore, Karnataka, India

-

9

90381419

16/02/2004

349,000.00

The Karur Vysya Bank Ltd.

Hyderabad, Hyderabad, Andhra Pradesh, India

-

10

90384873

10/11/2002

446,405.00

Sundaram Finance Ltd.

No. 21. Patullos Road, Chennai, Tamil Nadu, India

-

11

90385063

17/08/2002

17,000,000.00

State Bank of India

Residency Road, Bangalore, Karnataka, India

-

12

90381163

28/06/1985

800,000.00

Wrukkopment Co- Op. Bank Ltd.

Dongri, S.V.D. Road, Mumbai, Maharashtra, India

-

13

90381158

09/04/1985

200,000.00

Bank of India

Thane, Thane, Maharashtra, India

-

 

*Date of modification Charges

 

 

FIXED ASSETS:

 

·         Land

·         Building

·         Plant and Machinery

·         Furniture and Fixture

·         Office Equipment

·         Computer

·         Vehicles

 

 

CMT REPORT (Corruption, Money Laundering & Terrorism]

 

The Public Notice information has been collected from various sources including but not limited to: The Courts, India Prisons Service, Interpol, etc.

 

1]         INFORMATION ON DESIGNATED PARTY

No exist designating subject or any of its beneficial owners, controlling shareholders or senior officers as terrorist or terrorist organization or whom notice had been received that all financial transactions involving their assets have been blocked or convicted, found guilty or against whom a judgement or order had been entered in a proceedings for violating money-laundering, anti-corruption or bribery or international economic or anti-terrorism sanction laws or whose assets were seized, blocked, frozen or ordered forfeited for violation of money laundering or international anti-terrorism laws.

 

2]         Court Declaration :

No exist to suggest that subject is or was the subject of any formal or informal allegations, prosecutions or other official proceeding for making any prohibited payments or other improper payments to government officials for engaging in prohibited transactions or with designated parties.

 

3]         Asset Declaration :

No records exist to suggest that the property or assets of the subject are derived from criminal conduct or a prohibited transaction.

 

4]         Record on Financial Crime :

            Charges or conviction registered against subject:                                                                       None

 

5]         Records on Violation of Anti-Corruption Laws :

            Charges or investigation registered against subject:                                                        None

 

6]         Records on Int’l Anti-Money Laundering Laws/Standards :

            Charges or investigation registered against subject:                                                        None

 

7]         Criminal Records

No available information exist that suggest that subject or any of its principals have been formally charged or convicted by a competent governmental authority for any financial crime or under any formal investigation by a competent government authority for any violation of anti-corruption laws or international anti-money laundering laws or standard.

 

8]         Affiliation with Government :

No record exists to suggest that any director or indirect owners, controlling shareholders, director, officer or employee of the company is a government official or a family member or close business associate of a Government official.

 

9]         Compensation Package :

Our market survey revealed that the amount of compensation sought by the subject is fair and reasonable and comparable to compensation paid to others for similar services.

 

10]        Press Report :

            No press reports / filings exists on the subject.

 

CORPORATE GOVERNANCE

 

MIRA INFORM as part of its Due Diligence do provide comments on Corporate Governance to identify management and governance. These factors often have been predictive and in some cases have created vulnerabilities to credit deterioration.

 

Our Governance Assessment focuses principally on the interactions between a company’s management, its Board of Directors, Shareholders and other financial stakeholders.

 

 

CONTRAVENTION

 

Subject is not known to have contravened any existing local laws, regulations or policies that prohibit, restrict or otherwise affect the terms and conditions that could be included in the agreement with the subject.

 

 

FOREIGN EXCHANGE RATES

 

Currency

 
Unit

Indian Rupees

US Dollar

1

Rs.64.03

UK Pound

1

Rs.99.72

Euro

1

Rs.70.88

 

 

INFORMATION DETAILS

 

Information Gathered by :

GYT

 

 

Analysis Done by :

RAS

 

 

Report Prepared by :

NKT

 

 

SCORE & RATING EXPLANATIONS

 

SCORE FACTORS

 

RANGE

POINTS

HISTORY

1~10

6

PAID-UP CAPITAL

1~10

6

OPERATING SCALE

1~10

6

FINANCIAL CONDITION

 

 

--BUSINESS SCALE

1~10

6

--PROFITABILITY

1~10

6

--LIQUIDITY

1~10

5

--LEVERAGE

1~10

5

--RESERVES

1~10

6

--CREDIT LINES

1~10

5

--MARGINS

-5~5

--

DEMERIT POINTS

 

 

--BANK CHARGES

YES/NO

YES

--LITIGATION

YES/NO

NO

--OTHER ADVERSE INFORMATION

YES/NO

NO

MERIT POINTS

 

 

--SOLE DISTRIBUTORSHIP

YES/NO

NO

--EXPORT ACTIVITIES

YES/NO

NO

--AFFILIATION

YES/NO

YES

--LISTED

YES/NO

NO

--OTHER MERIT FACTORS

YES/NO

YES

DEFAULTER

 

 

--RBI

YES/NO

NO

--EPF

YES/NO

NO

 

 

 

TOTAL

 

51

 

This score serves as a reference to assess SC’s credit risk and to set the amount of credit to be extended. It is calculated from a composite of weighted scores obtained from each of the major sections of this report. The assessed factors and their relative weights (as indicated through %) are as follows:

 

Financial condition (40%)            Ownership background (20%)                  Payment record (10%)

Credit history (10%)                   Market trend (10%)                                Operational size (10%)

 

 

RATING EXPLANATIONS

 

RATING

STATUS

 

 

PROPOSED CREDIT LINE

>86

Aaa

Possesses an extremely sound financial base with the strongest capability for timely payment of interest and principal sums

 

Unlimited

71-85

Aa

Possesses adequate working capital. No caution needed for credit transaction. It has above average (strong) capability for payment of interest and principal sums

 

Large

56-70

A

Financial & operational base are regarded healthy. General unfavourable factors will not cause fatal effect. Satisfactory capability for payment of interest and principal sums

 

Fairly Large

41-55

Ba

Overall operation is considered normal. Capable to meet normal commitments.

 

Satisfactory

26-40

B

Capability to overcome financial difficulties seems comparatively below average.

 

Small

11-25

Ca

Adverse factors are apparent. Repayment of interest and principal sums in default or expected to be in default upon maturity

 

Limited with full security

<10

C

Absolute credit risk exists. Caution needed to be exercised

 

 

Credit not recommended

NB

NEW BUSINESS

 

 

PRIVATE & CONFIDENTIAL : This information is provided to you at your request, you having employed MIPL for such purpose. You will use the information as aid only in determining the propriety of giving credit and generally as an aid to your business and for no other purpose. You will hold the information in strict confidence, and shall not reveal it or make it known to the subject persons, firms or corporations or to any other. MIPL does not warrant the correctness of the information as you hold it free of any liability whatsoever. You will be liable to and indemnify MIPL for any loss, damage or expense, occasioned by your breach or non observance of any one, or more of these conditions

This report is issued at your request without any risk and responsibility on the part of MIRA INFORM PRIVATE LIMITED (MIPL) or its officials.